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NYC SHRM Strategic Management Conference New York 2017 | Agile HR – the 21st People Approach

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New York City, USA | Apr-26-2017

“#1 trend: HR embraces agile" | HR Trend Institute
"HR drives the agile organization" | HRO Today
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Rapid transformation is affecting industries across the globe and almost any organization today is forced to respond to issues of volatility, uncertainty, complexity, and ambiguity (VUCA). Something that can no longer be mastered through industrial age structures and practice.
The zeitgeist in these turbulent times is Lean | Agile. It has evolved as the predominant, most effective way of working across the entire organization. These responsive enterprises maintain competitiveness by transforming their business activities to leverage the digital age.
This means providing the right environment for people to prosper and do their best work; and puts increasing pressure on Human Resources (HR) practices. And while Lean | Agile can actively address critical aspects of HR like engagement and performance; it also highlights the disconnect of traditional HR in a Lean | Agile world.
This challenges HR to realign their People approach and imposes a far-reaching transformation to bring HR into the 21st Century by shifting from process-oriented HR Management to empowering Lean | Agile People Operations.

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NYC SHRM Strategic Management Conference New York 2017 | Agile HR – the 21st People Approach

  1. 1. © 2017 Just Leading Solutions LLC – All Rights Reserved. New York City SHRM | Strategic Management Conference | Apr-26-2017 Fabiola Eyholzer | @FabiolaEyholzer | #AgileHR Lean | Agile People Operations (HR) – The 21st Century People Approach
  2. 2. © 2017 Just Leading Solutions LLC – All Rights Reserved. You can have the best strategy and the best building in the world, but if you don’t have the hearts and minds of the people who work with you, none of it comes to life. – Renee West
  3. 3. © 2017 Just Leading Solutions LLC – All Rights Reserved. Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 3 The Importance of People in VUCA Times
  4. 4. © 2017 Just Leading Solutions LLC – All Rights Reserved. The Importance of People in VUCA Times Fact is: We live in VUCA times and have to respond to its challenges Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 4 Volatility Uncertainty Complexity Ambiguity
  5. 5. © 2017 Just Leading Solutions LLC – All Rights Reserved. 25 Years of Apps Eating The Work Desk by Vala Afshar What does digital transformation mean to you? Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 5 Source: 25 years of apps eating the work desk by Vala Afshar Companies founded in the past 12 years The Importance of People in VUCA Times Technology Disruption
  6. 6. © 2017 Just Leading Solutions LLC – All Rights Reserved. The Importance of People in VUCA Times The digital transformation has far-reaching consequences – also (or especially) for Human Resources Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 6
  7. 7. © 2017 Just Leading Solutions LLC – All Rights Reserved. The Importance of People in VUCA Times (Too) many challenges are a ticking time bomb Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 7
  8. 8. © 2017 Just Leading Solutions LLC – All Rights Reserved. The Importance of People in VUCA Times Reality Check: What made companies great in the 20th century will not make them great in the 21st century Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 8
  9. 9. © 2017 Just Leading Solutions LLC – All Rights Reserved. The Importance of People in VUCA Times Companies try to respond to the challenges of today’s business world: Often making it worse than better. Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 9Apr-26-2017
  10. 10. © 2017 Just Leading Solutions LLC – All Rights Reserved. The Importance of People in VUCA Times Successful enterprises have the courage to fully embrace change and take a different route. Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 10Apr-26-2017
  11. 11. © 2017 Just Leading Solutions LLC – All Rights Reserved. The Importance of People in VUCA Times Lean | Agile is a business & leadership philosophy, fit to match the challenges of the Digital Age Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 11
  12. 12. © 2017 Just Leading Solutions LLC – All Rights Reserved. Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 12 A Lean | Agile Chronicle
  13. 13. © 2017 Just Leading Solutions LLC – All Rights Reserved. A Lean | Agile Chronicle Common challenges resulting in unhappy customers and low profitability Common challenges: • Poor quality of product or service • Low morale and employee engagement • Unsuccessful projects • High cost of operations Resulting in: • Unhappy customers and • Low profitability Lean | Agile solves it by developing a culture of • Continuous improvement and • Collaboration Source: adapted from “About Agile and Lean” by Phil Abernathy Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 13
  14. 14. © 2017 Just Leading Solutions LLC – All Rights Reserved. A Lean | Agile Chronicle Lean is about creating value through respect, flow, innovation, and relentless improvement Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 14 Source: The SAFe® House of Lean, Scaled Agile Framework
  15. 15. © 2017 Just Leading Solutions LLC – All Rights Reserved. A Lean | Agile Chronicle Agile is based on a set of values, principles and practices Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 15 Practices Principles Values
  16. 16. © 2017 Just Leading Solutions LLC – All Rights Reserved. A Lean | Agile Chronicle Agile delivers value through an iterative approach Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 16
  17. 17. © 2017 Just Leading Solutions LLC – All Rights Reserved. A Lean | Agile Chronicle The core of Agile are interdisciplinary, collaborative, and empowered teams Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 17
  18. 18. © 2017 Just Leading Solutions LLC – All Rights Reserved. A Lean | Agile Chronicle Lean | Agile embraces dynamic environments and theory Y leadership Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 18 Source: Adapted from Bjarte Bogsnes «Ambition to Action» • Relative & directional goals • Dynamic forecasting & resource allocation • Holistic performance evaluation • Responsiveness • Iterative approach • Continuous Feedback & Relentless Improvement • Empowerment • Collaboration • Rigid, detail & annual • Rules-based micromanagement • Centralized command & control • Secrecy, sticks & carrots • Value based • Autonomy • Transparency • Internal Motivation dynamicstable Theory “X” Theory “Y” Leadership Environment Traditional Management Lean | Agile
  19. 19. © 2017 Just Leading Solutions LLC – All Rights Reserved. A Lean | Agile Chronicle Lean | Agile has an undisputable proven track record Source: 10th State of Agile Reports, VersionOne Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 19 87% 85% 84% 81% Ability to manage changing priorities Increased team productivity Improved project visibility Increased team morale / motivation
  20. 20. © 2017 Just Leading Solutions LLC – All Rights Reserved. A Lean | Agile Chronicle Excurse: Agile in Education Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 20
  21. 21. © 2017 Just Leading Solutions LLC – All Rights Reserved. A Lean | Agile Chronicle Agile thinking is not new Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 21
  22. 22. © 2017 Just Leading Solutions LLC – All Rights Reserved. A Lean | Agile Chronicle Agile is no Silver Bullet Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 22
  23. 23. © 2017 Just Leading Solutions LLC – All Rights Reserved. A Lean | Agile Chronicle Agile values and principles are here to stay – even if you don’t follow agile practices Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 23
  24. 24. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agility & Human Resources HR is facing its biggest transformation yet Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 24
  25. 25. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agility & Human Resources HR is the secret to achieving Business Agility Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 25
  26. 26. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agility & Human Resources The Manifesto for Agile HR describes the core values of Lean | Agile People Operations Apr-26-2017 Manifesto for Agile HR Individuals and interactions over processes and tools Inspire and engage over manage and retain Adding value over administrative efficiency Collaborative networks over hierarchical structures Transparency over necessary confidentiality Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 26
  27. 27. © 2017 Just Leading Solutions LLC – All Rights Reserved. Apr-26-2017 Lean | Agile People Operations Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 27
  28. 28. © 2017 Just Leading Solutions LLC – All Rights Reserved. Lean | Agile People Operations HR strives to create inspiring, engaging & fun places of work, where people can thrive Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 28
  29. 29. © 2017 Just Leading Solutions LLC – All Rights Reserved. Lean | Agile People Operations HR rethinks instruments that are currently driven to handle poor performance and mediocrity Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 29
  30. 30. © 2017 Just Leading Solutions LLC – All Rights Reserved. Lean | Agile People Operations HR is no longer willing to make up for weak managers and uninspiring leaders Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 30
  31. 31. © 2017 Just Leading Solutions LLC – All Rights Reserved. Lean | Agile People Operations HR liberates itself from the dictate of hidden forces like Finance and Legal Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 31
  32. 32. © 2017 Just Leading Solutions LLC – All Rights Reserved. Lean | Agile People Operations HR challenges outdated thinking and established practices Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 32
  33. 33. © 2017 Just Leading Solutions LLC – All Rights Reserved. Lean | Agile People Operations HR respects individuals and individuality while boosting the power of collaborative teams Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 33
  34. 34. © 2017 Just Leading Solutions LLC – All Rights Reserved. Lean | Agile People Operations HR inspires and empowers people Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 34
  35. 35. © 2017 Just Leading Solutions LLC – All Rights Reserved. Lean | Agile People Operations HR is proactive, dynamic, and forward-looking Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 35
  36. 36. © 2017 Just Leading Solutions LLC – All Rights Reserved. Lean | Agile People Operations HR becomes more transparent and visual Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 36
  37. 37. © 2017 Just Leading Solutions LLC – All Rights Reserved. Lean | Agile People Operations HR fosters fast feedback and continuous & relentless improvement Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 37
  38. 38. © 2017 Just Leading Solutions LLC – All Rights Reserved. Lean | Agile People Operations HR co-creates and constantly evolves its solutions and value delivery Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 38
  39. 39. © 2017 Just Leading Solutions LLC – All Rights Reserved. Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 39 Agile HR Themes
  40. 40. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agile HR Themes Hire for attitude & fit, and rock at onboarding to strengthen teams • Proactively attract & engage talent • Replace job descriptions with Value Descriptions • Hire People over paper • Employ for attitude & cultural fit • Make a solid, team-based decision • Excel at onboarding Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 40
  41. 41. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agile HR Themes Move to an Iterative Performance Flow and eliminate employee appraisals in favor of continuous feedback • Eliminate annual performance ratings • Accept handling performance issues is a leadership task • Avoid performance improvement trap • Align performance cycle with iterations • Set inspiring goals, and clarify expectations • Continuously inspect and adapt • Embed inspect and adapt into workflow Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 41
  42. 42. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agile HR Themes Get the topic of money off the table and recognize people and teams in a meaningful way • Decentralize salary decisions • Allow for transparency to the salary structure and data • Motivate through mastery, autonomy, and purpose – not cash incentive • Avoid toxic individual bonuses • Combine various forms of recognition • Embrace holistic approach to benefits Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 42
  43. 43. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agile HR Themes Offer meaningful growth opportunities and move talents across the organization • Empower employees to take the lead • Illustrate prospective role-based career paths • Establish individual career coaching • Apply agile workforce planning and talent scouting • Enhance growth through Lean | Agile leadership • Create new beginnings Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 43
  44. 44. © 2017 Just Leading Solutions LLC – All Rights Reserved. Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 44 Agile HR Journey
  45. 45. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agile HR Journey Is Agile just another management fad? Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 45
  46. 46. © 2017 Just Leading Solutions LLC – All Rights Reserved. “The Best-Kept Management Secret On The Planet: Agile” – Steve Denning
  47. 47. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agile HR Journey We need to invest in Agile HR and the moment is right Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 47 Jan-20-2016 2016 to welcome the acceleration of agile adoption outside IT Jan-25-2016 HR drives the agile organization Dec-1-2015 HR embraces agile (#1 of 11 HR Trends for 2016)
  48. 48. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agile HR Journey Trigger | Initiate | Iterate – the typical approach to Agile People Initiatives Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR Agile HR Assessm ent Iterate Plan Do Check Adjust Trigger Agile HR Vision Specific Challenge(s) ROI Review (Terminate) 48 Initiate Backlog Refinement Train & Educate Initial Retrospective & Backlog Lightweight Business Case
  49. 49. © 2017 Just Leading Solutions LLC – All Rights Reserved. Agile HR Journey Start (continue) iterating today Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 49
  50. 50. © 2017 Just Leading Solutions LLC – All Rights Reserved. To win in the marketplace you must first win in the workplace. – Doug Conant, CEO of Campbell’s Soup
  51. 51. © 2017 Just Leading Solutions LLC – All Rights Reserved. Thank you! Just Leading Solutions 275 Madison Avenue 14th Floor New York, NY 10016 nyc@justleadingsolutions.com www.justleadingsolutions.com Fabiola Eyholzer CEO fabiola.eyholzer@justleadingsolutions.com +1 908 340 8091 @FabiolaEyholzer Apr-26-2017Agile HR - The 21st Century People Approach | @FabiolaEyholzer | #AgileHR 51

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