1. Fabio Sprocati
+39 342 9419859 – fabio.sprocati@libero.it
https://it.linkedin.com/in/fabio-sprocati-b64b965
Summary of the professional profile
I have about ten years of experience, gained in different commercial activities. For five years I have been working as commercial support in
the industrial sector.
My main characteristic are taking care of very specialized and technical subjects with the aim of offering a product and high-quality service
to customer.
The specificity and peculiarity of the matters I used to treat, gives me the opportunity to acquire technical knowledge and learn about
different kind of technical regulations.
The variety of application fields give me mental flexibility and a great capacity to adapt to the customer’s needs.
I used to write and speak in English every day because I work for an international company and customers are not all based in Italy.
I have good interpersonal skills and know how to work in team.
I have good organizational skills and time management.
I work under pressure and I have good stress management skills.
Professional experiences
07/2011 – ad oggi Saft Batterie Italia s.r.l. – Arcore (MB)
Sector: industry
Italian branch of Saft Batteries s.p.a., multinational company with HQ in Paris, leder in the highly specialized industrial batteries sector. The areas of
application is Oil and Gas, railway, space, military, aviation, etc..
 Technical sales: technical and commercial support for all orders and customer standby and rail. Management of the
replacement and spare parts railway market.
 Management of follow-up of all the standby orders (oil & gas, UPS, telecom, etc.) and rail, forwarding to the factories and control
of all contractual documents.
 specialized technical support for Ni-Cd, Ni-Mh, Lithium-ion battery.
 Commercial management of the replacement market for railway batteries and accessories.
 Mapping and in-depth knowledge of the Italian train depots.
 Management of the automotive market (AGV, industrial means, means electric and hybrid drive)
 Sizing the batteries for railway and standby, creating technical offer for railway
 Review and documental control for tendering and bidding requirements of the rail sector, in order to analyse the compliance of
the product SAFT with the required specifications.
 Management of the engineering request procedure for railway batteries within Saft factories
 Firs Article Inspection attendance at SAFT’s factories
 Management of After Sales fase, claims and non conformity
 Reporting of the performance of the Italian subsidiary
 Mapping of the end user of standby Saft’s customers in order to consolidate the prescription of Saft’s products
 Attendace as exhibitor to UITP 2015 in Milan
 Management of the customer Nuovo Pignone GE for technical and procedural aspect of GE.
 CAD drawing production
Achievements and projects
 I realized the electrical battery design, in accordance with the different physical and normative constraints, for trains and
subways on the Italian territory and abroad..
 I succeed several times to solve technical and commercial problems by understanding the real needs of the customer and
bypassing the obstacle with deep knowledge of the product
 I have developed and mapped a network of operator’s contact who deal with the maintenance of rolling stock
 I’ve developer some check procedures during the registration of the orders according the final destination in order to create a
reference list

2. Autorizzo il trattamento dei miei dati personali ai sensi del Dlgs. 196/2003
04/2008 – al 06/2011 Triumph Motorcycles s.r.l.– Arese (Mi)
Sector : Automotive
Italian branch of Triumph Morocycles Ltd, motorcycles producer
 Warranty support: management of warranty claims for the Italian market, in coordination with the Central warranty team in
Hinckley (UK)
 Analysis of the warranty requests since going deep in details of each failure
 Discussion and analysis of the root causes of the problem with the factory in Hinckley, for the most relevant issues.
 Report and analysis of the replacement under warranty activity. Discerning quantity of each item, labor, economic value and
percentage of the damage in relation to the total number of motorcycles present in the market.
 Technical and procedural support to Italian’s dealers
05/2006– 05/2008 Telecom Italia Mobile s.p.a. Milano (Mi)
Sector : Telecommunications
Italian telecommunications company for mobile phones and internet services.
 Addetto Customer Care call centre in-bound for 119
 Consultancy for billing problems
 Consultancy for net connection problems
 Retention operation on TIM’s customers asking portability to other provider
Studies and training courses
o Degree – Cultural and linguistic mediation – Political Science Faculty at Università Statale of Milan (2007)
o High School Diploma in Electronics and Telecommunications at ITIS E. Majorana Cesano Maderno (2002)
o Course "Professional Selling Skills" at Achieve Global (Parigi) (2012)
o Internal Saft’s course for Ni-Cd, Ni-Mh, li-ion batteries. Certification as Saft service technician.
Languages and informatic skills
o Excellence knowledge of spokend and written English, good knowledge of spoken and written Spanish
o Good knowledge of Microsoft office pack.
o Good knowledge of AS400 and SAP
o Good knowledge of CAD
o Good knowledge of battery sizing tools
Personal Data
o Born at Mariano Comense on 13/06/1982
o Residency: Via Desenzano 6/a - 20146 Milano.