1. CUSTOMER JOURNEY MAP: BASIC MAP
NotesEmotions
Costumer
JourneyStage
Application
via site
Operator Communication
First physical contact
Deal Consumation
1 Month of Post
Service
ПЕРВАЯ ВСТРЕЧА POST SERVICE
DEAL
CONSUMATION
FIRST CONTACTCALL CENTRE
2 Month of Post
Service
3 Month of Post
Service
Positive
perception of the
communication.
Several issues
were discovered
during the
conversation
Service Is not
premium,
multiple errors
were discovered.
Communication is almost non
existent after the deal
consummation.
Several cases of communication were
held after.