1. This document is offered compliments of
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All rights reserved.

2. Implemen'ng
Mobile
Number
Portability
in
Africa:
A
Kenyan
Case
Study
Presented
by:
Mwende
Njiraini
MNP
Project
Manager
Communica8ons
Commission
of
Kenya

3. Number
Portability
Drivers
• Promote
consumer
convenience
and
freedom
of
choice
• Regulatory
tool:
Promote
compe88on
in
a
mul8-­‐operator
environment
Interna8onal
MNP
Implementa8on
and
Management
Summit,
15th
–
16th
November
2012,
Dar
es
Salaam,
Tanzania

4. MNP
Service
Introduc'on
• 1st
Public
consulta'on;
2004
– Regula8ons
governing
Number
Portability
– Public
Consulta8on
Document
on
Introduc8on
of
Number
Portability
in
Kenya
• Responses:
– 1
fixed
operator
-­‐
no
favourable
por8ng
operator
– 2
Mobile
operators
–
unnecessary
customer
churn
– Consumer
concerns
–
lack
of
tariff
transparency
of
on-­‐net
and
off-­‐net
• Decision
to
defer
un'l:
– The
market
had
at
least
3
mobile
operators
– Differen8al
between
on-­‐net
and
off-­‐net
tariffs
narrowed
Interna8onal
MNP
Implementa8on
and
Management
Summit,
15th
–
16th
November
2012,
Dar
es
Salaam,
Tanzania

5. MNP
Service
Introduc'on
• 2nd
Consulta8on:
Introduc8on
of
Service
Provider
Number
Portability
(SPNP)
in
Kenya,
2008
– Was
a
cost
benefit
analysis
study
necessary?
– Methodology
and
framework
– Implementa8on
8meframe
– Cost
recovery
proposal
– Opera8onal
issues:
tariff
transparency,
call
processing
and
por8ng
process
– Were
specific
regula8ons
required?
Interna8onal
MNP
Implementa8on
and
Management
Summit,
15th
–
16th
November
2012,
Dar
es
Salaam,
Tanzania

6. MNP
Service
Introduc'on:
Regulatory
Reform
Post
exclusivity
Post
Post-­‐ Era:
exclusivity
Exclusivity/ Par8ally
Regula8on
Era:
Monopoly
liberalized
Technolog
Era
Unified
Era
Era
y
Up
8ll
Neutrality
Licensing
1999
2000-­‐2004
1999
2008
to
2004
to
date
2008
Interna8onal
MNP
Implementa8on
and
Management
Summit,
15th
–
16th
November
2012,
Dar
es
Salaam,
Tanzania
5

7. MNP
Service
Introduc'on:
Unified
Licensing
Framework
Content
Service
• Premium
Rate
Providers
Service
Providers
• Number
Portability
Service
Provider
Applica8on
(NPSP)
Service
Providers
• Internet
Service
Providers
(ISP)
• 4
mobile
operators
Network
Facility
(Safaricom,
Airtel
Networks,
Providers
Essar
Telecoms,
Orange)
Interna8onal
MNP
Implementa8on
and
Management
Summit,
15th
–
16th
November
2012,
Dar
es
Salaam,
Tanzania
6

8. MNP
Service
Introduc'on:
:
Mobile
Termina'on
Rates
• Determina8on
on
Interconnec8on
Rates
for
Mobile
Telecommunica8ons
Networks
-­‐
August
2010
– on-­‐net
and
off-­‐net
tariffs
narrowed
Nominal
KES.
1st
July
1st
July
1st
July
1st
July
2010
2011
2012
2013
Mobile
2.21
1.44
1.15
0.99
Termina8on
Interna8onal
MNP
Implementa8on
and
Management
Summit,
15th
–
16th
November
2012,
Dar
es
Salaam,
Tanzania

9. MNP
Service
Introduc'on:
Service
Tender
and
Licensing
th
• Interna8onal
tender:
28
October
2009,
the
Commission
• Por8ng
Access
BV,
The
Netherlands
– Winning
bidder
on
basis
of
lowest
por8ng
charge
– Max
per
port
charge
=
€1.62
=KES
172
ex-­‐VAT
– Registered
local
company:
M/s
Port
Access
Kenya
Limited
licensed
21st
June
2010
Interna8onal
MNP
Implementa8on
and
Management
Summit,
15th
–
16th
November
2012,
Dar
es
Salaam,
Tanzania

10. MNP
Service
Implementa'on
• Consulta've
process:
MNP
Documenta8on
Development
• Working
Groups:
• Process
Working
Group
• Technical
Working
Group
• Legal
Working
Group
Interna8onal
MNP
Implementa8on
and
Management
Summit,
15th
–
16th
November
2012,
Dar
es
Salaam,
Tanzania

11. MNP
Service
Implementa'on:
Process
Working
Group
• Development
of
Procedures
and
Guidelines
for
MNP
issued
by
CCK
on
17th
October
2010
– Defini8ons
– Por8ng
process
– Subscriber
handling
and
valida8on
– Requirements
on
the:
• Recipient
Operator
• Central
Reference
Database
• Donor
operator
Interna8onal
MNP
Implementa8on
and
Management
Summit,
15
–
16
November
2012,
Dar
es
Salaam,
Tanzania
th th

12. MNP
Service
Implementa'on:
Legal
Working
Group
• MNP
Service
Agreement
signed
17th
December
2010
• Contract
– Obliga8ons
of
operators
and
Por8ng
Access
– Indemnity
– Confiden8ality
– Dispute
Resolu8on
– Service
specifica8ons,
etc
• Schedules:
– Cost
and
payments
– Procedures
and
Guidelines
for
the
provision
of
MNP
– Service
level
agreement
– Business
Rules
and
Processes
– Project
Plan
Interna8onal
MNP
Implementa8on
and
Management
Summit,
15th
–
16th
November
2012,
Dar
es
Salaam,
Tanzania

13. September October November December
2nd 3rd - 13th – 20th - 27th– 1st – 8th 11th 18th 25th 1st – 5th 8th – 12th 15th 22nd 1st – 10th 13th – 20th 27th –
10th 17th 24th 30th – – – – – 17th – 31st
15 th 22nd 29th 19 th 30th 24th
Test system availability
Working Group Final Document Review and Meetings
Guidelines
Contract
Training and consultations with Porting Access
Operator End-2-End tests
with system connection to
SMSC and Inter- operator
tests
Debugging
Preparation of MNP Go Live
Freeze
date
Go
live

14.
MNP
Service
Implementa'on:
Technical
Working
Group
• Technical
Guidelines
signed
17th
December
2010
– Number
Portability
Scheme:
All
Call
Query
(ACQ)
jus8fica8on
• Merits:
– Recipient
/origina8ng
network
determines
call
rou8ng
– Once
a
number
is
ported,
it
can
be
removed
from
the
database
of
the
Donor
network
•
Demerits:
–
Addi8onal
processing
capacity
– All
call
querying
may
result
in
call
set-­‐up
delay
Interna8onal
MNP
Implementa8on
and
Management
Summit,
15th
–
16th
November
2012,
Dar
es
Salaam,
Tanzania

15. MNP
Service
Implementa'on:
Technical
Working
Group
NPDB
(Number
Portability
RECIEPIENT
Database)
Direct
Routing
2
1
Originating
3 DONER
NETWORK
NETWORK
Direct
Routing
or
all
call
query
Interna8onal
MNP
Implementa8on
and
Management
Summit,
15th
–
16th
November
2012,
Dar
es
Salaam,
Tanzania

16. MNP
Service
Implementa'on:
Technical
Working
Group
• Tariff
transparency:
Audible
warning
for
off-­‐
net
calls
• Readiness
status
monitoring
– MNP
Web
Interface
tes8ng
• Web
Service
tes8ng
• System
integra8on
• End-­‐to-­‐end
tests
Interna8onal
MNP
Implementa8on
and
Management
Summit,
15th
–
16th
November
2012,
Dar
es
Salaam,
Tanzania

17. MNP
Service
Implementa'on:
Technical
Working
Group
• Readiness
status
monitoring
– Equipment
Installa8on
Status
• Equipment
procurement
and
installa8on
status
• Implementa8on
of
rou8ng
databases
– Opera8onal
Status
• Iden8fica8on
of
retail
outlets
• Training
of
relevant
staff/agents
Interna8onal
MNP
Implementa8on
and
Management
Summit,
15th
–
16th
November
2012,
Dar
es
Salaam,
Tanzania

18. MNP
Service
Launch
• MNP
Service
Launch;
1st
April
2011
– MNP
FAQs
– Print
and
electronic
media
campaign
– Radio
and
TV
interviews
Interna8onal
MNP
Implementa8on
and
Management
Summit,
15th
–
16th
November
2012,
Dar
es
Salaam,
Tanzania

19. MNP
Service
Launch:
Challenges
• Technical
hitches
among
operators
in
por8ng
and
rou8ng
• Timed
out
requests
• Por8ng
request
on
‘Awai8ng
SMS’
• Port
out
requests
unreachable
from
donor
operator
Interna8onal
MNP
Implementa8on
and
Management
Summit,
15th
–
16th
November
2012,
Dar
es
Salaam,
Tanzania

20. MNP
Service
Audit
• End-­‐to-­‐end
tests
of
SMS
delivery
to
toll
free
short
code
1501
• SMS
Queuing
tests
• Confirma8on
of
automa8c
rou8ng
table
updates
Interna8onal
MNP
Implementa8on
and
Management
Summit,
15th
–
16th
November
2012,
Dar
es
Salaam,
Tanzania

21. MNP
Service
Audit
Point
1 Point
2
1501 Donor
operator Central
Reference
Database
SMS
1,
2
(CRDB)
Point
of
Failure
Link
connec'ng
Test
Parameter
Point
1
S u b s c r i b e r
t o
Delivery
of
SMS
1501
to
donor
operator
SMSC
Point
2
Donor
Operator
to
Delivery
of
SMS
1501
to
Por8ng
Access
Por8ng
Access
Interna8onal
MNP
Implementa8on
and
Management
Summit,
15th
–
16th
November
2012,
Dar
es
Salaam,
Tanzania

22. MNP
Service
Audit:
Recommenda'ons
• Amend
the
MNP
Procedures
and
Guidelines:
– Removal
of
a
specific
body
text
of
SMS
to
1501
– Automated
MNP
system
• Maximum
48
hours
por8ng
process
• Immediate
(maximum
15minutes)
database
updates
Interna8onal
MNP
Implementa8on
and
Management
Summit,
15th
–
16th
November
2012,
Dar
es
Salaam,
Tanzania

23. MNP
Service
Audit:
Recommenda'ons
• Strict
compliance
with
the
provisions
of
MNP
framework:
– Relevant
license
condi8ons
– MNP
Procedures
and
Guidelines
– MNP
Service
Agreement
• Enforcement
ac8on,
if
necessary:
Kenya
Informa8on
and
Communica8ons
(Compliance
Monitoring,
Inspec8ons
and
Enforcement)
Regula8ons,
2010
Interna8onal
MNP
Implementa8on
and
Management
Summit,
15th
–
16th
November
2012,
Dar
es
Salaam,
Tanzania

24. MNP
Service
Audit:
Recommenda'ons
• Consumer
educa8on
– Full
disclosure
of
the
terms
and
condi8ons/
implica8ons
of
por8ng
– Understanding
the
step
by
step
por8ng
procedure
• Operator
customer
service
staff
training
Interna8onal
MNP
Implementa8on
and
Management
Summit,
15th
–
16th
November
2012,
Dar
es
Salaam,
Tanzania

25. MNP:
Where
are
we
now?
18000
Total
IN
PORTS
April
2011
–
Oct
2012=
61,280
16000
14000
12000
10000
8000
6000
4000
2000
0
Interna8onal
MNP
Implementa8on
and
Management
Summit,
15th
–
16th
November
2012,
Dar
es
Salaam,
Tanzania

26.
Is
MNP
a
Success?
*
Mobile
Number
Portability.
Lessons
learnt.
*Mobile
number
portability
-­‐
is
it
worth
it?
KEY
PERFORMANCE
INDICATOR
1
How
long
does
it
take
to
complete
the
Por8ng
8mes
are
short
por8ng
process?
(Automated
process)
2
Does
the
customer
have
to
pay
to
Por8ng
customer
does
not
have
port?
to
pay
for
por8ng
3
Which
operator
does
the
customer
Customer
has
to
contact
only
have
to
contact
to
start
the
por8ng
recipient
operator
only.
process?
Donor
may
seek
to
dissuade
the
por8ng
customer
or
frustrate
the
por8ng
process
4
Is
the
availability
of
MNP
well
MNP
is
ac8vely
promoted
and
publicized
and
marketed?
welcomed

27. Lessons
Learnt
• DIY:
Sustainable
and
cost
effec8ve
• Transparency
and
Accountability:
Document!
• Success
is
qualita8ve
rather
than
quan8ta8ve:
– Quality
of
Service
(QoS)
– Customer
care
– Service
Coverage
including
Retail
shop/agency
proximity
• Por8ng
is
ul8mately
a
consumer’s
decision!
Interna8onal
MNP
Implementa8on
and
Management
Summit,
15th
–
16th
November
2012,
Dar
es
Salaam,
Tanzania