1. Eslam Mohamed Hossam
Contact number: +966 550076080
002 01061021988
Email Address: Eslammohamed.hossam@wipro.com.
Eslam_hossam1@yahoo.com.
Objective
To obtain a challenging position in a multinational firm to utilize and enrich
my skills with opportunities for personal advantages based on professional
skills and achievements.
Education
Faculty of Commerce - Helwan University, 2006 – 2009,
BA Economic – Degree (Good)
Certificates
Microsoft Certificates,
 Windows Server 2008 Active Directory, Configuration.
 Windows Server 2008 Network Infrastructure, Configuration.
 Windows server 2008, server virtualization.
 Windows server 2008 Virtualization administrator.
 System Center Data Protection Manager 2007, Configuring.
 Deploying Office 365.

2. Areas of Specialization
 Installing and configuring of Windows XP, Win 7, Win 8, Win
10, Win server 2008 & 2012 R2.
 Excellent knowledge of Microsoft Office 2003, 2007, 2010.
 Excellent knowledge of Microsoft outlook configuration and
troubleshooting.
 MAP, ability to us map tool to discover all the resources over
the network and evaluate the Infrastructure Requirements.
 Ability to troubleshooting “Windows Server 2008, Windows
server 2012, Windows 7 and Windows 8” Issues, Setup as well
as Network Issues.
 End user support “Drivers, Printers and any normal activities”.
 Implement and Configure System Center servers like SCCM,
SCOM.
 Troubleshooting client’s issues as well as main server’s issues.
 Creating patch management cycle for servers as well as
workstations.
 Managing daily reports to help and assess the environment
readiness.
 Creating custom views based on the customer requirements.
 Very Good Knowledge in administration SCCM & SCOM 2012.
 Fair Knowledge in VMware VSphere 6.0 and creating new VMs.
 SystemCenter Operation Manager (SCOM) 2012:
 Managing Monitoring activities.
 Generating server’s performance reports.
 Creating user roles to have web access view for SCOM
Alerts.

3.  Creating a notification subscription to send alerts by
mails to a specific subscriber.
 Managing SCOM clients, discovering machines and push
agents.
 Configuring all the thresholds and overrides rules alerts.
 SystemCenter ConfigurationManager (SCCM) 2012:
 Create AD sites and IP Subnets Boundaries as well as
Boundary Groups.
 Managing SCCM clients pushing and configuration.
 Software pushing by using application and packaging
Methods.
 Software updates configurations as well as auto update
configuration.
 Creating collections based on users and Devices or by
using SQL query based on environment requirements.
 Creating distribution points and discover inventory by
all discovery methods.
 Configure SUP, FSP and Asset Intelligence server roles.
 Troubleshoot all the replication issue betweenCAS and
Primary Database.
 Lync 2010:
 Configuring Lync 2010
 Add users, Create policies for each users and groups.
 Install Lync client.
 Configuring Lync server for mobility solution (Smart
phones Lync client).
Additional Studied Courses
 ITI Edu Egypt Course.
 ICDL Course.
 Win XP, Win 7 and MS office (Excel, word).
 Active Directory and Basic Networking Course “Internal Wipro Office”.
 Microsoft Training “Office365”.
 Microsoft training “windows 8”.
 SCOM 2012. “Koenig Solutions”.
 VMware VSphere 6.0. “Internal Wipro Office”
General Skills:

4.  Good Team worker.
 Hard worker.
 Fast learner.
Language Skills
 Arabic: mother tongue.
 English: Fluent in both spoken and written.
Work Experience
 Company name: WIPRO Information Technology.
Job Title / Department: IT Engineer / MSBU (Microsoft Business Unit).
From- to: 04/10/2009: Present.
Key Projects
Project
Technology
Client Role
1- SCCM
2012.
2- SCOM
2012.
3- SCSM
2012.
4- Windows
server 2012
domain
controller.
King Abdullah Petroleum
Studies and Research Center
(KAPSARC)
6 Months
 Handle day to day activities in Active Directory
such as create users and reset passwords.
 Create daily performance reports for all critical
servers.
 Check and Push SCCM & SCOM agents for the
environment inventory.
 Monitor SCOM alerts, fix it and close it.
 Create SCCM update patches.
 Handle daily process in SCSM Like creating
reports and giving user privileges.
 Migrate SCCM, SCOM and SCSM DBs to a new
SQL server cluster in test and development
environments.

5. SCCM 2012 SP2
Saudi Airlines (Jeddah)
Year: 2015/2016
 Implement and configure a full SCCM hierarchy
structure for Saudi airlines.
 1 CAS server, 2 Primary servers with 4
Management point and 30 Distribution |Points for
all Kingdom locations.
 Configure 2 local Database servers on the 2
primaries.
 Replicate DB among sites and Sync all software
updates and patches.
 Configure SUP, Asset Intelligence and reporting
server roles at CAS server.
 Configure MP, DP, FSP and application catalog
website point and web services point in the 2
Primary servers.
 Discover all devices and users in the environment
and create boundaries according to IP subnets
for each site.
 Create Test and Name Based collections for
Desktops, Laptops and servers.
 Push SCCM agent and test patches and
Applications deployments.
SCCM and SCOM
2012
SADARA (Jubail)
Year: 2014/ 2015
1-year assignment
 Managing daily activity for SCCM and SCOM
2012.
 Generating reports and Managing Alerts for
SCOM.
 Creating Package, Application and test them on
Sadara Collections with SCCM.
 Creating a notification subscription to send alerts
by mails to a specific subscriber with SCOM.
 Managing monitoring activities and check health
state for all clients.
 Managing and configuring SCCM clients.

6. Win 7 and
Office 2010
Image
deployment.
SADARA (AL Khobar)
Year: 2013
 Create Sadara standard image by capturing
Reference machine by Norton Ghost utility.
 Push the image for 450 Laptops.
 Join all machines to the domain.
 Activate windows and office license, check all the
drivers and the antivirus.
Microsoft System
Center Support
Princess Nora University
(Riyadh)
Year: 2013
 SCCM/SCOM/DPM Implementation.
 To Monitor all Platforms in PNU Environment
 To Manage Up to 5000 Clients.
 Create a custom Update Deployment Structure
as well Application Management and Testing
Structures.
 Remote Tools Configuration for Desktop
Supporting.
SCCM 2012
Land Mark Group (Lebanon)
Year: 2012
 SCCM client pushing installation method
configuration.
 Software pushing.
 Windows 7 and Office 2010 deployment.
Lync 2010
Al Rajhi Takaful Bank (KSA)
Year: 2012
Configuring Lync server for mobility solution and test
Lync users on smart phones:
 Android.
 IOS.

7. Win 7 and
Office 2010
Deployment.
All Microsoft clients
(Qatar):
1- Aspire Zone
2- Ministry of culture
3- Al Kass channel.
4- Qatari Diar
Year: 2011
 Creating Master Image for each client with the
required applications from the customer with
customize settings.
 Running MAP and ACT tools In Each customer
environment to prepare it for the deployment
activity.
 Provide daily reports about the deployment activity.
 Implement windows 7, restoring the backup.
 Configuring and Troubleshooting Network and local
printers.
 Installing MS software’s and applications.
Personal Information
• Birth date: 28/09/1988.
• Nationality: Egyptian.
• Marital Status: single.
• Hobbies: Reading and playing football.
• Military Status: Exempted.