This document contains the resume of Erna Flores for an administrative assistant position. She has over 25 years of experience as an administrative assistant, most recently working for AXA Equitable Life Insurance Company and currently working as a letter carrier for the United States Postal Service. Her skills include proficiency with Microsoft Office, travel arrangements, scheduling, customer service, and she is bilingual in English and Spanish.

1. Erna Flores
Queens Village, NY 11429 • (917) 848-6830 • erna_flores@hotmail.com
Summary:
Highly personable, organized, results-oriented Administrative Assistant who adheres to the highest
degree of professional standards and strict confidentiality, while managing multiple high priority tasks
and providing top-notch assistance to internal and external stakeholders. Strengths include
incorporating software applications into business processes as well as technical troubleshooting and
training.
• Travel Arrangements
• MS Office Proficient
• Time Management
• Notary Public
• Business Writing/Editing
• Bilingual (English/Spanish)
• Dedicated Team Player
• Scheduling Meetings
• Customer Service
Experience:
United States Postal Service, Glen Cove, NY 1/17 – Present
Letter Carrier (CCA)
Casing Mail, Delivering mail and Parcels
• Working as a team player, helping regular Letter Carriers finish routes
• Driving USPS truck, working out of other offices as well
• Deliver Amazon packages on Sunday deliveries
AXA EQUITABLE LIFE INSURANCE COMPANY, New York 7/91 – 4/16
Senior Associate – Administrative Assistant, National Compliance Practice Group, Law Department
Provided high quality administrative support, working closely with team (three Lead Directors, Associate
General Counsels and two Senior Directors; a Senior Manager and three paralegals.) Handled internal
and external privileged and confidential correspondence; coordinated meetings, appointments and
travel arrangements; completed and submitted expense reports and disbursement warrants.
• Operated as a team player, providing effective support to attorneys and/or paralegals in the
practice group and efficiently prioritizing and completing assignments and tasks on a timely
basis.
• Provided back up support which included assisting with the mail-out process; sending out
meeting notices and written consents; scanning, copying, collating and filing meeting materials
for the National Compliance Office; and assisting with updating documents.
• Served as a go-to troubleshooter to members of the legal department with computer and other
technical related issues in Word, PowerPoint, Outlook and Excel.
• Typed, edited and filed correspondence, client contracts, presentations and news releases;
handled distribution to shareholders, analyst, news wire services and media.
• Organized and attended off-site analyst meetings.
• Reviewed and processed client invoices.
• Handled incoming telephone calls.
• Arranged client and executive internal/external meetings and conference calls.
• Coordinated appointments and travel arrangements. Maintained expense reports.

2. Office Skills:
Microsoft Office (Word, PowerPoint; Excel, Outlook), iManage, Concur (Expense Management System),
Lotus Organizer, Lotus Notes
Professional Development
Notary Public