Technology and Social Care: Innovation in Adversity
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The Wayra UnLtd accelerator and Insane Logic co-hosted Digital Mouthpiece ‘Technology in Social Care’ on the 20th April 2015. Sector leaders, innovators, care providers and the public were invited to discuss big challenges facing the health and care sectors and to explore how innovation can triumph in adversity. Read the full post at https://shirleyayres.wordpress.com
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Technology and Social Care: Innovation in Adversity
- 1. Technology in Social Care: Innovation in Adversity Digital Mouthpiece hosted by Wayra UnLtd and Insane Logic 20th April 2015 @shirleyayres
- 2. We need a long term revolution To radically reinvent care and support fit for the digitally connected 21st century
- 3. Every year millions of hours of social care are provided by millions of people both paid and unpaid. Welcome to the wonderful, complicated and woefully undervalued world of social care
- 4. Can online innovations enhance social care? The simple answer is yes but digital technology on it's own is not the solution.
- 5. Connected Care is important to make sense of a complex and fragmented landscape.
- 6. What is the Social Care Market?
- 7. Technology and tools help us navigate an increasingly complex world but I do not believe they will ever replace human creativity, empathy and intuition.
- 8. "We cannot solve problems by using the same kind of thinking we used when we created them" Albert Einstein
- 9. Technology in Social Care: Innovation in Adversity Digital Mouthpiece hosted by Wayra UnLtd and Insane Logic 20th April 2015 @shirleyayres
- 10. "The future is already here it's just not very evenly distributed" William Gibson
- 11. Reflecting on innovation in adversity What will improve the quality of your life? What care would you like to support you to live a fulfilling life?
- 12. My #AgeingBetter dream: personalised care driven by technology, smart homes with sensors, robot companions and driverless cars
- 13. Thoughts? Connect with me Connect with me Twitterr: @shirleyayres LinkedIn: Shirley.Ayres@btinternet.com Blog: shirleyayres.wordpress.com Podcasts: DisruptiveSocialCare.com
Editor's Notes
- People are fearful of growing older because care choices do not reflect our aspirations and experience of living in a digitally connected world. We are not thoughtful enough about how we support older people. Living longer does not feel like a celebration when the only option is institutional care.
- Digital cannot be just a bolt on or optional extra - digital transformation has to be at the heart of every organisation. Can we provide services more effectively & efficiently which will surprise and delight our customers? Technology has driven down transaction costs now we need to focus on valuing the human connections which make a difference to our health and well being. More people are using the Internet to inform their decisions This includes everything from joining support groups to downloading apps to help manage health conditions
- This debate has to involve care, health, housing, entrepreneurs, the technology industry, innovation funders, the wider social sector, citizens and communities We seem to have a deficit of imagination about how to build and support the strengths and assets within communities. How can we use technology to improve the services which will support citizens to live more fulfilling lives? MyChoicePad, Patchwork, Mindings, YourAlcove, Chill4UsCarers, DocReady, Jibo, Pepper the list of innovations available is exciting and endless!
- There may be a gap in the market, is there a market in the gap? Where is your market and who is your competition? ADASS has said there will be a £4.3 billion funding gap in social care by 2020 on top of the £8 billion NHS funding shortfall. There are millions of people needing care and support, who are family carers, who are are employed in the care sector, who are living with dementia and we have a care home sector worth more than £10 billion but who will be buying your products and services? Whilst the public sector will continue to be a major commissioner and purchaser of care services it is worth remembering the increasing number of self funders. A tension that our sector is built on caring for people, it is not just another consumer market. But is the downside of not being seen as customers so little choice and control in the products and services available? Honor a new care at home Silicon Valley start up has just raised a $20 million investment with a business model which is using technology to cut transaction costs and pay certified care staff a higher wage.
- We have to understand both the potential and the limitations of what digital technology can offer. Our health and care systems are experiencing change which is being driven by the digital revolution. What we now need is the digital leadership and vision to help organisations understand how to embed technology in their services. What digital can do is deliver personalisation at scale - think Amazon, eBay Dell computers, Cyberdyne robot suits and transmedia such as TryLife
- What us the mind shift required to create a culture of innovation in the seemingly risk averse social care sector? There are hundreds if digital innovations available today which could enhance care but there are low levels of awareness and adoption. Innovation is not the problem but adoption and implementation certainly are.
- The reality is that citizens need to be connected to take advantage of and contribute to the digital revolution. Access to broadband especially in rural areas is a big issue. Challenging assumptions and stereotypes We have five generations of digital workers and customers, not by age but by digital proficiency - Ray Wango Older people is not an identity but a statistical category
- How many of you have asked customers how your product or service could be improved and how the market could be disrupted? The "Ageing"sector is a complex multi million pound industry inv olving hundreds of organisations and millions of potential beneficiaries From the Big Lottery Fund £82 million investment in Ageing Better to the £50 million endowment creating the Centre for Better Ageing and the diverse Nesta programs it seems there is a proliferation of partnerships exploring how to embed innovation in social care. The jury is out about their impact
- Looking 20 years ahead as baby boomers reach the age 80 plus we still have time to plan and get it right. But we have to move from rhetoric to action now! Could the recently launched Innovate UK £4 million Long Term Care Revolution national challenge provide answers?