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Uber:
The Journey to a New
Narrative
Emily Edwards Van Muijen
EV&M Communications
Introduction
Uber in the news
Uber's Response
The Solution
Uber in the News
Moving Forward:
Uber's Response
Since joining the ride-hailing giant in
August, Dara Khosrowshahi has been just
as bold as he has been businesslike,
imposing sweeping changes that would be
considered dramatic in any corporate
environment.
P E T E R H O L L E Y , T H E W A S H I N G T O N P O S T
what we found
"Moving Forward" was a well-thought out
campaign with heart and soul, striving to fix
a negative external narrative.
what consumers need
A campaign with a similar look and feel, but
more "them" and less "us".
#rideSHARE
Positive Earned Media
Coverage
And A Social
Media Feed
to Match
An Influencer Approach
R Y L A N D A D A M S
YouTuber
Mentions Uber frequently, has a large
following (1.1 million people). Works
with companies he believes in (trusted
influencer).
I B R A H I M B A S H A
Public Figure
Saudi Arabian influencer known for his
clothing line and car collections. Uber is
growing quickly in his country and could
benefit from this influencer.
E M M A C H A M B E R L A I N
Lifestyle Vlogger
18 years old, does not drive and
mentions Uber in tweets on a bi-weekly
basis. A million followers in her
community.
Thank you, Uber.
Index https://www.washingtonpost.com/news/innovations/wp/2018/04/19/for-his-latest-
magic-trick-ubers-new-ceo-will-turn-critics-into-customers/?utm_term=.156e6dabf867
https://www.nytimes.com/2017/06/21/technology/uber-ceo-travis-kalanick.html
https://www.washingtonpost.com/news/the-switch/wp/2017/04/18/from-
deleteuber-to-hell-a-short-history-of-ubers-recent-struggles/?utm_term=.19823fba2103
https://www.theatlantic.com/technology/archive/2017/04/ubers-pr-nightmare-a-field-
guide/523269/
https://www.theguardian.com/technology/2017/jun/18/uber-travis-kalanick-scandal-
pr-disaster-timeline
"Made to Stick" by Chip Heath and Dan Heath

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