1. Elizabeth A. Fisher
315 Darlene Drive
Waukesha, WI 53189
262.894.8884
efisher6@my.wctc.edu
Profile
Application support analyst, currently employed full time. Offering valuable office
management skills and proficiency in Microsoft Office programs. Excellent
organizational, problem solving, and interpersonal communication skills. Able to work
on multiple projects without losing quality in performance. Work well independently
or in teams. Extremely goal-orientated and strive for success. Knowledgeable in
Windows environment and have extensive experience with point of sale applications
and credit card processing support.
Education
Waukesha County Technical College
Computer Support Specialist Associates Degree August 2015
Completed Courses:
CCNA1 Database Concepts ITIL v3 Foundation
Intro to Programming Emerging Technologies Project Management
Fund. of Support ITIL v3 Foundation IT Essentials A+
Application Suite IT Business Strategies User/Mgmt/Collab.
Apps of Web Tech. Cust. Serv. Mgmt. Support WIN 7 Config.
Info. Systems Design Train the Trainer
Experience
 Configured HP switches
 Set up test lab to simulate store environments
 Remotely deployed new Ingenico pin pads to 650 stores
 Re-imaged desktops and laptops running Windows 7 or 8.1 from a disc, PXE Boot, or
USB
 Troubleshoot errors using server logs
 VoIP phone installation
 Set up computer for new employees
 Tested, installed, and troubleshoot hardware and software on laptops and desktops
 Tested and built battery racks for UPS system
 Installed WYSE terminals
 Used Command Center and Team Viewer to remotely access end users computers
 Used DBAN to wipe hard drive
 Used iSupport ticket system
 Wrote and updated clear on concise documentation
 Used UPS Campus Ship to send packages
 Racked servers, switches, GSAs, and SANs

2.  Deployed Kaspersky to desktops and laptops after removing old security software
 Supported CounterPoint point of sale application
 Experience with VPNs and VPN applications
 OMNI support (Transition to new website-store support)
 Install and troubleshoot various printers (Mainly Brother and HP)
 Work on a small team and answer about 30 calls a day+
 Reset passwords
 Create custom Crystal Reports in CounterPoint
 Troubleshoot launch of new Website for end users
 Troubleshoot VPN applications specific top Batteries Plus Bulbs
Awards
National Technical Honor Society, March 2014
Outstanding Student of the Year, May 2015
Top Dog of the Month, September 2015
Key Skills
Computer
Skills:
MS Word
MS Excel
MS PowerPoint
MS Outlook
MS Access
Team Viewer
Adobe Programs
SQL Server Visual Basic
Windows OS HTML
HelpStar SharePoint
VM Ware Visio
Server 2008 R2 iSupport
Citrix EC Admin
CMC
Visio
Cisco training
MS Project
Crystal Reports
WYSE
CounterPoint
Work History
Batteries Plus Bulbs Application Support Analyst May 2015-Present
Batteries Plus Bulbs IT Intern November 2014-May 2015