• Proven track record in engaging and motivating a high performance service team of 10 employees
• Strong operational skills that drive organizational efficiencies and result in improved customer retention and renewal rates
• Analytical thinking and problem-solving to improve processes and provide a durable competitive advantage
• Communication skills: the capacity to negotiate and influence positive outcomes and the sensitivity to work cross-functionally with individuals at all levels
Elite Class ➥8448380779▻ Call Girls In New Friends Colony Delhi NCR
Elias h. el beam resumé
1. Elias H. El Beam Hamra Street – Haddath - Lebanon
+961 76 097409
elias.beam@gmail.com
Single, Male
Professional Experience
2015 -
present
2011 -
2015
Bank of Beirut Social Media Officer
Beirut, Lebanon Digital Media
Generate, edit publish and share daily content (original text, images, video or HTML) that builds
meaningful connections and encourages community members to take actions.
Set up and optimize company pages within each platform to increase the visibility of company’s
social content.
Build & execute social media strategy through competitive research, platform determination,
benchmarking, and messaging and audience identification.
Continuously improve by capturing & analyzing the appropriate social data/metrics, insights and
best practices, and then acting on the information.
Handle Social Media incoming inquiries
Community projects – CSR
Setting Strategy for the Blog
Follow up on News Portals and suppliers
Reporting campaigns over Websites, Mobile Apps & Newsletters
Accounting and follow up on payments
Bank of Beirut Team Leader
Beirut, Lebanon E-Banking – Contact Center
Manage and directs the activities of the department’s agents who provide customer support
Responsible for ensuring resources are utilized efficiently
Promote customer quality and satisfaction
Monitor real-time queue & adherence to ensure service level & response time objectives oversea
real-time escalation plans.
Monitor & document employee performance results. Plan & distribute daily work schedules for
agents.
Conduct coaching and performance appraisal sessions to identify opportunities and recognize
positive behaviors.
Identify team and individual training needs and develop plans for immediate and long-term
performance improvements in coordination with training and quality assurance.
Proactively solve problems & provide timely resolution to ensure minimal impact to customer &
employee satisfaction.
Conduct performance reviews and team meetings; administer rewards.
Executing projects related to E-banking (Goldmine, HEAT, B-Smart, Web-Chat…)
Training for the new hired and the existing employees
2015 -
2016
2006 –
2010
Radio Liban Culture - Creator, Editor & Presenter-
Jounieh, Lebanon
Noor Aviation
Erbil, Iraq
Airport Station Controller
Delegate and monitor work assignments. Provide timely constructive feedback regarding work
performance, attendance, punctuality and demonstration of the company’s values. Communicate
issues of non-performing employees to management. Ensure On time boarding
2. Academic Background
2000-2006 Lebanese University (Faculty of Information and Documentation) – Lebanon
BA in Library & Information Science
Relevant Trainings & Certifications
Set KPIs & Strategies / SWOT Analysis
Conducting Team meetings
Conducting performance reviews
Smart Banking concepts
Reporting / Execute daily reports
Handling Complaints
Social Media Follow up
Avaya Systems: daily reports and monitoring
Sales Advantage Course by Dale Carnegie at Bank of Beirut
Winner of the HR award by Dale Carnegie
Key principles of Communication at Bank Of Beirut
Leadership Challenges at Bank of Beirut
Creating a United Team – Team Building Training at Bank of Beirut
Secrets to Wowing customers and Service Excellence By TRACE at Bank of Beirut
Queuing Theory / Real Time Monitoring- Management
Service Excellence by Dovetail at Bank of Beirut
Selling the right product to the right customer at Bank of Beirut
Leadership and Team Work Abilities Training Course at The LRC ( Lebanese Red Cross )
Planning and Executing Strategies Training Course at The LRC ( Lebanese Red Cross)
First Aid Basics at the LRC ( Lebanese Red Cross)
Languages & Computer Skills
French
Arabic
English
: TEFAQ
: Mother Tongue
: Spoken Read & Written with high proficiency
Microsoft Office (Word, Excel, PowerPoint, Access); Vision Plus; WEBGUI; AVAYA; CMS; CTM; Goldmine; HEAT;
CRM; Internet Surfing; Hootsuite, SocialBakers, Google Analytics, Social Media Platforms.
General Skills, Interests, & Professional Membership
Leisure Photography, reading, hiking, camping, cinema, music and social services.
Voice Over Arabic Voice Over Talent – Reference available upon request
Meetlebanon Page on Instagram @Meetlebanon with 19k followers; its main goal is to view Lebanon in a positive way