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Third Party Quality Inspections

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Tom Kolden, Project Manager for Audit & Inspection Services for Element Materials Technology, explains 3rd-party quality inspection agency services and answer questions such as:

- What is a third-party quality agency?
- Why use an accredited third-party agency?
- Who requires third-party quality?
- How is the quality of the agency assured?

To view the recorded webinar, visit http://bit.ly/3rdPartyQualityAgency

Published in: Technology, Business
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Third Party Quality Inspections

  1. 1. Third-Party Quality InspectionsTom Kolden, Manager of Auditing & Inspection ServicesElement St. PaulMarch 15, 2012 Third-Party Quality Inspections
  2. 2. IntroductionStory of my toasterMarch 15, 2012 Third-Party Quality Inspections
  3. 3. Point of this story?It is frustrating to pay for something that does not have very good quality. In the case of the toaster, I merely wasted money.March 15, 2012 Third-Party Quality Inspections
  4. 4. WHEN QUALITY IS CRITICALFor products, materials, or procedures that are critical for life safety, however, the ramifications of poor quality are much more substantial. Poor quality could cost lives.March 15, 2012 Third-Party Quality Inspections
  5. 5. Quality is also important for the purposes ofproduction efficiency and timely completionof projects.Poor quality can delay delivery of productsand projects, and can cost money, time andreputation—it can cost future sales andpossibly even lead to litigation.March 15, 2012 Third-Party Quality Inspections
  6. 6. IS ISO 9001 ENOUGH?Companies that have obtained quality recognition under ISO 9001, for example, may require that their suppliers also have quality management system in place that help assure material traceability and product quality.March 15, 2012 Third-Party Quality Inspections
  7. 7. UILDING CODES & QUALITYuilding codes require building products to bedependable for life safety. A manufacturerseeking to obtain 3rd party qualification of aproduct as complying with building code(from ICC Evaluation Service, for example)must have a suitable quality management March 15, 2012 Third-Party Quality Inspectionssystem in place.
  8. 8. THE ROLE OF INSPECTIONClaims that a product or service meetsquality requirements are not always enough.Frequently, companies that purchaseproducts and materials require their vendorssubmit to ongoing inspections of their qualitysystem by an independent quality agency.March 15, 2012 Third-Party Quality Inspections
  9. 9. Organizations like ICCEvaluation Service, whichevaluates building products andmaterials, require independentinspections of a manufacturer onan annual or quarterly basis as acondition of the publication of aproduct evaluation.March 15, 2012 Third-Party Quality Inspections
  10. 10. Other regulatory agencies may also require ongoing independent inspections as well to provide verification of quality from companies in the applicable industries.March 15, 2012 Third-Party Quality Inspections
  11. 11. Manufacturers or potential clients, for example in the retail industry, may require their suppliers and vendors to submit to ongoing independent quality inspections as a condition of carrying their product.March 15, 2012 Third-Party Quality Inspections
  12. 12. MORE REASONS FOR INSPECTIONEven absent any outside requirements, a business may consider independent quality inspections to assure customers of their commitment to quality, which may provide a competitive advantage in their industry.March 15, 2012 Third-Party Quality Inspections
  13. 13. So, if a business requires third-party, independent Quality inspections, what should they be looking for?What qualifications are important?March 15, 2012 Third-Party Quality Inspections
  14. 14. QUALITIES OF A THIRD-PARTY AGENCY• Independent inspection expertise• Expertise relevant to your industry• Directly involved in testing of the same orsimilar types of products or materials• Experts familiar with industry associationsand standards, who understand your issuesand needsMarch 15, 2012 Third-Party Quality Inspections
  15. 15. Of course, even the independent qualityagency must be accredited in order todemonstrate that their inspection servicesmeet an international standard, usuallyISO/IEC 17020, “General criteria for theoperation of various types of bodiesperforming inspections.”March 15, 2012 Third-Party Quality Inspections
  16. 16. EXPLAINING ISO/IEC 17020ISO/IEC 17020 provides thestandards for an inspectionagency’s procedures forconducting business as aninspector of quality systems.March 15, 2012 Third-Party Quality Inspections
  17. 17. ISO/IEC 17020 addresses:• training requirements• inspection procedures• inspection safety• confidentiality• organization and management• customer complaints• and more.March 15, 2012 Third-Party Quality Inspections
  18. 18. Independent inspection agencies that areaccredited to ISO/IEC 17020 have methigher standards for the services theyprovide and passed rigorous audits by anaccrediting agency, demonstrating bothcompliance and competence.March 15, 2012 Third-Party Quality Inspections
  19. 19. ONGOING PROOF TESTING• Inspections sometimes requires ongoing testing.• It is prudent for an inspection agency to also offer testing services.March 15, 2012 Third-Party Quality Inspections
  20. 20. ISO/IEC 17020 and ISO/IEC 17025Agencies that conduct testing may or may not be accredited under ISO 17025.ISO 17025 is similar to 17020, but pertains to testing services rather than inspection. Ideally, the laboratory will hold accreditation to test items identical or similar to their client’s products.March 15, 2012 Third-Party Quality Inspections
  21. 21. ACCREDITATIONMany organizations, including IAS, A2LA, and others, accredit agencies to conduct inspection and testing services to ISO/IEC 17020 and ISO 17025.March 15, 2012 Third-Party Quality Inspections
  22. 22. INDEPENDENT IN INDUSTRY• Quality system governing its practices for testing and/or inspections• Proven competence• Ongoing audits on regular basis• Impartial and independent• Strict confidentialityMarch 15, 2012 Third-Party Quality Inspections
  23. 23. CONFIDENTIALITY POLICIESInspection Agencies must operate under stringent confidentiality policies and guidelines in respect to their clients. All proprietary information is held in the strictest confidence.March 15, 2012 Third-Party Quality Inspections
  24. 24. ACCREDITATION ENSURES• Qualified inspectors• Independence from outside influences• Impartiality in assessing data• Effective inspection• Greater credibilityMarch 15, 2012 Third-Party Quality Inspections
  25. 25. QUALITY PROCESS DEVELOPMENT• A manufacturing or service business must prepare a quality manual and define its quality procedures as required.• Also need to train personnel and document procedures in practice.• Demonstrate traceability of process and materials.March 15, 2012 Third-Party Quality Inspections
  26. 26. PROCEDURE DEVELOPMENTAn inspection agency can support your quality system by:• Assisting with the development of quality system manual and procedures• Helping with training and procedure implementation• Conducting initial, informal inspectionMarch 15, 2012 Third-Party Quality Inspections
  27. 27. INITIAL AND ONGOING AUDITS• Audit procedures and records• Review past activities• Spot check records• Issue non-conformances where necessaryNon-conformances should be viewed as opportunities for process improvementMarch 15, 2012 Third-Party Quality Inspections
  28. 28. FOR THE LONG TERM• After several audits, non-conformances usually become minor or rare.• Process improvements are likely to improve client’s bottom line due to reductions in returns, complaints and rework.March 15, 2012 Third-Party Quality Inspections
  29. 29. CONFIRMATION OF YOUR QUALITYYour inspection agency will communicate to the agency or business with whom you are working to validate your ongoing commitment to quality and assure them of the ongoing quality improvements of your process, product or material.March 15, 2012 Third-Party Quality Inspections
  30. 30. A WORD ABOUT USElement’s worldwide network of laboratories, engineers, and industry experts help you identify any significant issues affecting quality, and provide initial as well as ongoing testing support.March 15, 2012 Third-Party Quality Inspections
  31. 31. Element has experts onstaff experienced inindependent inspectionof products andmaterials for buildingand construction, and abroad range of otherindustries.March 15, 2012 Third-Party Quality Inspections
  32. 32. ELEMENT ST. PAULccredited laboratory & inspection agencyroad range of knowledge and expertisective in many industry groups, associationsand standards committees.March 15, 2012 Third-Party Quality Inspectionsndependent and impartial
  33. 33. Questions?Contact me:Tom Kolden, Manager of Auditing & Inspection ServicesElement Materials Technology662 Cromwell Avenue, St. Paul MN 55114Direct: 651-659-7340 tom.kolden@element.comMarch 15, 2012 Third-Party Quality Inspections

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