AUTOMATED FARE COLLECTION SYSTEM IMPLEMENTED BY SMART CARD IN NEGROS OCCIDENTAL

1. COMMUNICATION PLAN
AUDIENCE MESSAGES MEDIA/VEHICLE FREQUENCY TIMING RESPONSIBILITY FEEDBACK MECHANISM
Bus Company
Owner
- Existing issues on fare
collection.
(unautomated)
- Benefits of AFC System
- Report on the card sales
- Report on the system’s
performance and efficiency
Face-to-Face/ Letter
to the Manager or
CEO
Written Report
Email
Weekly
Every Friday
1:00 in the afternoon
Team Leader
-Meeting Evaluation Form
Feedback.
-Survey at the end of the month.
Supplier
-Project content and needs.
-Existing issues on fare
collection.
- Report on the system’s
performance and efficiency
Face-to-Face
Written Report
Email
Weekly
Every Monday
1:00 in the afternoon
Team Leader
-Meeting Evaluation Form
Feedback.
-Survey at the end of the month.
One-on-One interview
- Receipt
Project Team
-Existing issues on fare
collection.
-Purpose of the project team
- Division of job order
- Daily report in every activity
or deliverable
- Report on the system’s
performance and efficiency
- Report on the card sales
Leadership
Meetings/Phone calls
Written Report
Email
Daily 8:00 in the morning Team Leader
-Meeting Evaluation Form
Feedback.
Customers
-Existing issues on fare
collection.
-Presentation of the project (
AFC System)
- Benefits of AFC System
Face-to-Face
Email
Phone
Customer Assistance
Disk
Quarterly
Upon completion of
proposed project (2nd
Tuesday of each
quarter/1:00 pm)
Team Leader
-Meeting Evaluation Form
Feedback.
-Survey at the end of the month.
- Concrete Action on issues
Bus Operators and
Conductors
-Existing issues on fare
collection.
- Presentation of the project (
AFC System)
- Benefits of AFC System
- Trainings and seminars for
AFC system
Face-to-Face Monthly
Every end of the month
1:00 in the afternoon
Team Scribe
-Survey at the end of the month.
- Suggestion and feedback written
reports

2. Preparedby:
ALCALA, ELAINE GRACE E.
BARBOSA, GERALDINE MARLA T.
DELA CRUZ, JONNA
PALANDANGAN,JOHNMARK E.
VILLAROSA, PEJJIE A.
TUPV- ME5PGB Class 2020
Ticket Manufacturer
-To inform about the AFC
System.
-Propose a deal with regards to
the project (AFC System)
Face-to-Face
Written Report
Email
Monthly Every end of the month Team Scribe
- Meeting Evaluation Form
Feedback.
- Receipt
AFC System
Manufacturer
-Existing issues on fare
collection.
-Project contents and needs
- Report on the system’s
performance and efficiency
Face-to-Face
Written Report
Email
Weekly
Every Monday
1:00 in the afternoon
Team Leader
-Survey at the end of the month.
- Receipt
Government
-Existing issues on fare
collection.
- Information about the AFC
System.
- Report on the system’s
performance and efficiency
E-mail/ Phone call Monthly Every end of the month Team Scribe -Survey at the end of the month.
Media
- Promotion of the AFC
System
- Benefits of AFC system to the
public
E-mail/ Phone call /
Written Report
Email
Quarterly
Upon completion of
proposed project.
(Every Wednesday 1:00
in the afternoon)
Team Scribe - E-mail Request for Feedback.