The document outlines a comprehensive range of services related to microfinance, including market surveys, product development, and ongoing operational support. It emphasizes both one-time and continuous services aimed at enhancing client satisfaction and ensuring efficient branch operations. Additionally, it details various packages for client engagement, internal audits, and IT system customization to support business growth.

3. One-time Services Ideation about Microfinance Market Survey Product Development IT Development Support Process Improvement Product Development Market Survey Idea Product / Process Mapping

4. Ongoing Services Continuous Handholding Support in Branch Operations Regular Internal Audit Reports Client Delight Surveys Feeding Product and Service Improvement

5. Business Philosophy - Vertical Growth - Horizontal Growth - Value Maximization Long Term Objectives Resources Availability

6. Samridhi M+3 Pack - Secondary Survey Format - Primary Regional Survey - Branch Survey Deliverables - Detailed Survey Reports - Branch Locations - Possible Expansion Plan

7. P+4 Pack - Businesses Profiling - Loan Requirements - Business Cash-flow forecasting - APR Calculation - Product Finalization

8. MIFOs Based MIS Business Requirement feeding the IT Development Easy to handle and low maintenance MIS system Absolutely negligible Paperwork IT Philosophy and Policy IT System Customization Training

9. Human Resources Package – H+4 - J.Ds for Loan Officers, BM and Supervisors - Complete Operation Manuals - H.R. Manual - Performance Appraisal Tools

10. Branch Handholding Support - Monthly Videoconferencing - Quarterly Team Visits - O+2 Reports Regular Client Feedback - C+1 Reporting Internal Control +Audit Support - I+1 Pack

13. Thank You! Please contact us at lokesh.singh@samridhiindia.com