Future of public organizations in the digital transformation era

1. April 2019© Mohamed Azzam, Nezar Sami and Tarek Khalil --- Mumbai, India IAMOT 2019 1
Future of Public Organizations
in the Digital Transformation Era
Mohamed Azzam
Nezar Sami
Tarek Khalil
© IAMOT 2019
Mumbai, India, April 2019

2. April 2019© Mohamed Azzam, Nezar Sami and Tarek Khalil --- Mumbai, India IAMOT 2019 2
Future Starts Now!

3. April 2019© Mohamed Azzam, Nezar Sami and Tarek Khalil --- Mumbai, India IAMOT 2019 3
The BUZZ Word
Digital Transformation

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Era of Uncertainty
Technological Advancement
Disruptive Use Models
Reshaping Our Present & Future

5. April 2019© Mohamed Azzam, Nezar Sami and Tarek Khalil --- Mumbai, India IAMOT 2019 5
Era of Uncertainty
Governments should regulate Robots
Robots will replace Humans 52%
25%

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Era of Uncertainty
Divide between Technology
Evolution & Business Practices
Income Inequity & Stagnation
and Social Instability

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Era of Transformation
Nature of Work
Workforce
Working Environment

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Era of Transformation
Debate of Using Social Media @ Work

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Era of Transformation
2.3B
Users
1.9B
Users
1.0B
Users

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Era of Transformation
Gov Social Media Channels
Publicizing News and Activities
Dealing with Public Opinion
Headhunting Talents

11. April 2019© Mohamed Azzam, Nezar Sami and Tarek Khalil --- Mumbai, India IAMOT 2019 11
Drivers of Change
Platforms
NOT Brick-
and-Motor
ORGS
Digital NOT
Mechanical
Mindset
Insights NOT
Data
Talent NOT
Employees
Nature of
Work
Nature of
Data
Nature of
Workforce
Key Drivers

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1. Government as Platform
More Citizen Centric
Top Down Mgmt is Obsolete
Better Collaboration & Agility
Faster Decisions Making
Better Economic Value

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2. Digital Mindset
Not ONLY Digital Processes
Implanted in Business Models
Economic Sectors
Disrupted by
Technology
Organizations
Aren’t Ready for
Transformation
Digital Vision/Culture in Place

14. April 2019© Mohamed Azzam, Nezar Sami and Tarek Khalil --- Mumbai, India IAMOT 2019 14
3. Insights NOT Data
Not Processing & Using Data
Insights from Massive Data
Data Scientists & CTOs Role
Organize Fragmented Data

15. April 2019© Mohamed Azzam, Nezar Sami and Tarek Khalil --- Mumbai, India IAMOT 2019 15
4. Talents NOT Filling Positions
Global Talent War
High Potential Leaders
New Roles NOT Job Description

16. April 2019© Mohamed Azzam, Nezar Sami and Tarek Khalil --- Mumbai, India IAMOT 2019 16
Future Public Leaders
Retain Only Adaptable Leaders

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Future Public Leaders
Forever Human Factor is the Key
Pave way to Advanced Leaders
OR

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Path to Future
Technology dictates our Path

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Organizational Innovation
Business
Routines
Workplace
Configuration
External
Relationships
new ways for
organizing routines
and procedures
new ways of
distributing
responsibilities
new ways of
organizing relations
with other firms

20. April 2019© Mohamed Azzam, Nezar Sami and Tarek Khalil --- Mumbai, India IAMOT 2019 20
Wirearchy Organization
Hierarchies
Networks
Communities
of Practice
Working in Circles
Job Description is History
Diff. Roles within Diff. Circles

21. April 2019© Mohamed Azzam, Nezar Sami and Tarek Khalil --- Mumbai, India IAMOT 2019 21
Wirearchy Organization
Learning UNIT by itself
THE Learning Organization
Facilitates Employees Learning

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Pillars of the Framework
Digital Business Strategy
Digitized Core
Citizens &
Businesses
Offering
Operation
Support
Functions
Enablers
New
Working
Models
Power of
Technology
& Data
Integrated
Ecosystem

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Sys Model of Future ORG

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Characteristics of Future ORGMission
Create Value for
•People we serve
•People they work for us
Partners for
articulating
Policies

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Characteristics of Future ORGCapableWorkforce
Adaptability
Problem Solving
Emotional Intelligence
Creativity & Innovation
Leadership Skills
Digital Skills
Risk Mgmt Skills
STEM Skills
Entrepreneurial Skills
Individualized
rather than
Standardized
Relationship

26. April 2019© Mohamed Azzam, Nezar Sami and Tarek Khalil --- Mumbai, India IAMOT 2019 26
Characteristics of Future ORG
Public Leaders as Mentors
Collaboration & Integration
Agility
Collective Intelligence
Stimulation of Innovation

27. April 2019© Mohamed Azzam, Nezar Sami and Tarek Khalil --- Mumbai, India IAMOT 2019 27
Characteristics of Future ORG
We can’t “Just Filling Positions”
Filling Gap .. Machines can’t Do

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Characteristics of Future ORG
Learn Lessons from Uber &
Airbnb
Quickly Adopt to Provide
Services Needed and Deserved

29. April 2019© Mohamed Azzam, Nezar Sami and Tarek Khalil --- Mumbai, India IAMOT 2019 29
Thank YOU!
Future is Brighter than We Think!

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