The document discusses how Corrective and Preventive Action (CAPA) software works to manage the CAPA process. The CAPA workflow involves identifying incidents, investigating, implementing corrective actions, and validating and closing the process. The software enables identification and tracking of assigned CAPAs, alerts stakeholders, and allows uploading of documents and comments. It also facilitates approvals and monitoring of key performance indicators. The software plans and executes quality management processes, tracks actions, maintains compliance, and provides seamless communication and reporting across teams. Implementing CAPA software helps identify root causes, maintain compliance, reduce costs, and provide mobile access and customized dashboards.