Ecer 2015 - Budapest NETWORK 11

1. Ineta Luka, prof.
Turiba University, Latvia
Enhancing Employability
Skills for Tourism and
Hospitality Industry
Employees in Europe
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
Key Skills for European Union Hotel Staff AGREEMENT n°2014-1-HR01-KA204-007224

2. General Information about the Project
 Period: September 1, 2014 – August 31, 2016
 Participants:
- Tourism and Catering School Dubrovnik (Croatia),
- Turiba University (Latvia),
- Ekonomska šola Murska Sobota (Slovenia),
- IPSSA Nino Bergese (Italy),
- Sapientia Hungarian University of Transylvania (Romania),
- Primrose Ltd (UK).
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224

3. Specific Project Objectives (I)
 To improve the level of key competences and skills (namely,
employability skills and language competencies), with particular
regard to their relevance for the labour market (namely,
tourism and hospitality industry) and their contribution to a
cohesive society (namely, providing better cultural awareness
and increased language competence);
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224

4. Specific Project Objectives (II)
 To improve the teaching and learning of languages and to
promote the EU's broad linguistic diversity (11 EU languages
and Russian), and intercultural awareness (culture of the EU
countries that will be revealed in detail regarding the 7 partner
languages, Romania representing ethnic Hungarian region) and in
general concerning all EU.
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224

5. The Results Cover the EU Priority Fields
 Increased competence in foreign languages;
 Increased level of digital competence;
 Greater understanding and responsiveness to social, linguistic and
cultural diversity;
 Improved levels of skills for employability;
 Improved competences, linked to their professional profiles
(employability in hotels, teaching by applying innovative materials,
training by using new tools, developing autonomous learning ability);
 Increased opportunities for professional development.
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224

6. Enhancing Employability Skills for Tourism and
Hospitality Industry Employees in Europe
 The 21st century and its challenges;
 The EU strategic priorities;
 2015 – European Year for Development.
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Our world, our dignity, our future

7. Enhancing Employability Skills for Tourism and
Hospitality Industry Employees in Europe
 Tourism – a key driver of socio-economic progress;
 Employees in tourism must be qualified with regard to professional,
methodological, social and leadership competencies and in order to
develop them integrated approaches encompassing learning in
natural environment should be applied;
 Languages – a primary tool for operating successfully.
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Language learning is not the aim but the means to
become a professional in the field

8. Methodology (I)
 Exploratory research;
 Pragmatism paradigm;
 Mixed-method approach;
 Quantitative and qualitative data analysis;
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224

9. Methodology (II)
 Purpose: to analyze the industry needs and language teachers’ perceptions on
teaching languages for tourism and hospitality industry Europewide in order to
create a course that would foster the development of tourism specialists’
employability skills applying integrated language learning approach.
 Stakeholders’ surveys:
1) a survey of language teachers in 5 EU countries,
2) a survey of hospitality and tourism enterprise management in 5 EU countries.
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224

10. The Survey of Hotel and Restaurant Managers
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
A handpicked sample: 131 top level managers of hospitality enterprises from the
five project countries recognized as experts in their field, in whose enterprises
students have been undergoing their training.

11. Types of Accommodation/Catering Enterprises
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Type Frequency Percent
5 star hotel 13 9.9
4 star hotel 24 18.3
3 star hotel 27 20.6
2 star hotel 4 3.1
Guest house 11 8.4
Bed and Breakfast 11 8.4
Hostel 2 1.5
Youth hostel 3 2.3
Campsite 2 1.5
Restaurant 12 9.2
Pub 7 5.3
Bar 1 .8
Other 14 10.7
Total 131 100.0

12. Respondents’ Position in the Enterprise
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Type Frequency Percent
Owner 19 14.5
General manager 6 4.6
Company manager 43 32.8
Director 17 13.0
Department manager 26 19.8
Other 20 15.3
Total 131 100.0

13. Services and Facilities Offered at Hotels
and Restaurants under Investigation
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224

14. The Most Popular Major Languages Spoken
by Inbound Tourists
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224

15. Languages in Tourism (I)
 A hotel manager of a 3 star hotel in a small town in Croatia:
It is very important that the hotel staff speaks more languages and
speaks them properly. It is important in order to create good
reputation about the hotel and destination in general. I would be
delighted if learning foreign languages helped to structure tourism
business and to all organisations involved in tourism. (Employers’
survey, Respondent 35)
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224

16. Languages in Tourism (II)
 A bar and restaurant manager of a 3 star hotel situated on the
outskirts of a tourism city of Croatia:
I think the course is really needed, because we are a touristic city (a
seasonal city). It’s always good in winter time to have a course for
all staff but it must be every year because there is always someone
who wants to learn more. Tomorrow that person will be a new
leader. The course is especially needed for waiters, kitchen staff,
reception and housekeeping. (Employers’ survey, Respondent 40)
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224

17. Skills and Competences Necessary in
Accommodation and Catering Business, %
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224

18. Topics for the Conversational (A2/B1) Language
Course for Hospitality Industry Employees, %
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
No. Topics Very
needed
Needed 50/50 Not
needed
Absolutely
not needed
1. Hotel Reception 42.0 19.8 9.2 9.2 6.9
2. Restaurant 37.4 28.2 11.5 5.3 1.5
3. Restaurant Kitchen 7.6 31.3 28.2 13.0 3.1
4. Hotel Conference/Business
Centre
13.7 22.1 13.0 10.7 3.1
5. City (getting oriented in a
city)
16.8 31.3 20.6 9.2 1.5
6. Management Offices 16.0 36.6 23.7 8.4 4.6
7. Housekeeping 7.6 32.8 23.7 11.5 5.3

19. Topics for the English Language Course(B2/C1)
for Hospitality Industry Employees, %
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
No. Topics Very
needed
Needed 50/50 Not
needed
Absolutely
not needed
1. Hotel Front Office 32.1 28.2 11.5 11.5 3.8
2. Catering Services 22.9 32.1 12.2 11.5 3.1
3. Conference and Business
Services
16.8 23.7 13.7 12.2 3.1
4. Off-Site Services 10.7 23.7 17.6 16.8 3.8
5. Financial Management 7.6 15.3 18.3 20.6 3.1
6. Hotel Management 24.4 23.7 12.2 11.5 4.6
7. Housekeeping 7.6 22.1 16.8 18.3 3.8

20. Differences in the Employers’ Answers (Kruskal Wallis)
 According to the respondents’ country (p≤0.05 in 9 variables);
 According to the enterprise location (city centre, business district, outskirts,
rural area, etc.) (p≤0.05 in 6 variables);
 According to the enterprise type (p≤0.05 in 5 variables);
 According to the hotel size (p≤0.05 in 3 variables);
 According to the restaurant size (p≤0.05 in 2 variables);
 According to the number of employees (p≤0.05 in 8 variables).
 Cronbach’s Alpha test: α=0.937; s=0.932-0.938
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224

21. Suggestions by Industry Stakeholders
 Proactive teaching definitely, small groups – maximum 6-8 persons.
 Creating usual daily situations and role playing them, which is the best way to
improve all necessary skills especially communication skills.
 Interactional course with English (native) speaking professors.
 The course has to be done every year before the start of the high season as the
employees change.
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224

22. Summary of Industry Survey (I)
 In general, employers approve the inclusion of the given topics in
the curriculum for hospitality industry employees.
 A comparatively lower score is given to the modules “Financial
Management” (mean 1.9847, median 2.0000) and “Housekeeping”
(mean 2.1756, median 2.0000).
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224

23. Summary of Industry Survey (II)
 However, the employers recommend to include the module
“Financial management” in the curriculum.
 They do not recommend the inclusion of the module “Housekeeping”
in B2/C1 English language course, as housekeeping staff is not in
contact with foreign tourists so much and B1 level is sufficient for
everyday communication. Therefore, the module “Housekeeping”
may be removed.
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224

24. The Survey of Language Teachers
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
A handpicked sample: all 85 language teachers of five partner education
institutions (18 from Latvia, 22 from Croatia, 15 from Italy, 15 from Romania,
15 from Slovenia)

25. The Number of Language Teachers Surveyed
per Language
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224

26. Respondents’ Teaching Experience
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224

27. Students’ Specialization Field
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224

28. Skills and Competences Necessary for
Students (according to the teachers), %
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224

29. Differences in the Teachers’ Answers (Kruskal Wallis)
 Among countries regarding monological speaking skills (p=0.007) and
leadership (p=0.026):
 Italy demonstrates lower numbers of significance of monological
speaking skills (mean=2.2667).
 Concerning the language taught: reading skills (p=0.038), monological
speaking skills (p=0.021) and communication skills (p=0.005):
 Communication skills – Spanish teachers evaluate lower,
 Reading skills – Spanish teachers evaluate them higher,
 Monological speaking skills – English teachers evaluate higher.
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224

30. Methods and Tools Used by the Teachers in
Language Classes, n=85 max
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
2
22
7
30
9
10
12
8
11
3
30
33
28
9
15
14
45
24
39
30
25
25
17
22
25
34
31
37
28
37
30
17
36
15
33
32
26
30
26
39
16
16
12
20
28
24
1
14
8
11
14
19
18
11
4
3
6
19
5
12
3
1
3
4
5
9
6
5
1
7
0 10 20 30 40 50 60 70 80 90
Reading long texts, doing tasks…
Reading short texts, doing tasks…
Listening to monologues
Listening to dialogues
Writing essays, compositions,…
Writing letters/faxes
Writing e-mails
Doing business correspondence
Filling in forms
Writing summaries
Acting out dialogues
Discussions in pairs
Discussions in groups
Case studies and simulations
Presentations
Very often
Often
Sometimes
Rarely
Very rarely

31. Respondents’ answers ‘very often’ and
‘often’ regarding methods applied, %
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
0
20
40
60
80
100
120
Latvia
Croatia
Italy
Romania
Slovenia

32. Differences in the Teachers’ Answers (Kruskal Wallis)
 Significant differences were found in 11 items out of 15 (p=0.002-0.044);
 The differences were not found only in the following activities:
 reading long texts (p=0.057) where the respondents predominantly
were not in favour of asking students to read long texts in class,
 listening to monologues (p=0.146) where the most frequently
mentioned answer was ‘sometimes’,
 listening to dialogues (p=0.282) and acting out dialogues (p=0.295).
 Cronbach’s Alpha test: α=0.938; s=0.936-0.939.
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224

33. Qualitative Data (I)
 Key words of language teaching/learning methods and approaches:
communication, communicative approach, speaking, listening, reading,
writing, student-centred approach, interaction
 An English teacher from Italy teaching English to students of Catering
Vocational school, future restaurant employees:
I generally use a communicative approach based on simulating dialogues
and interactions. I mostly focus on developing and improving the four
basic language skills: listening, speaking, reading and writing both in
General English and in ESP. (Language teachers’ survey, Respondent 49)
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224

34. Qualitative Data (II)
 Key words key words associated with learning environment:
motivating, encouraging, assisting, teaching through national cultures,
relaxed atmosphere, natural learning environment, electronic support
 A Spanish teacher from Latvia teaching tourism students:
Different ways, but the teacher has to be an assistant, helper, orientation
person who needs to guide students to get good results. Students are the
ones who need to do the efforts through the tools the teacher provides
them. (Language teachers’ survey, Respondent 3)
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224

35. Qualitative Data (III)
 Key words connected with occupation and employability:
cases from life, simulations, dialogues in the field, occupational skills,
language for business, teaching through economy, professional skills
 A Business English teacher from Slovenia teaching young adults:
My philosophy of language teaching is to teach my students to effectively
communicate in a foreign language (being resourceful in everyday
situations and their professional career), motivate my students to become
independent thinkers, take control of their own learning (which is not
easy to achieve). (Language teachers’ survey, Respondent 72)
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224

36. Teachers’ opinion of methods and tools to be
used in A2/B1 language course, n=85 max
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
2
28
7
40
10
15
20
14
20
13
39
40
34
16
22
18
46
30
36
30
34
38
22
38
34
37
33
26
22
39
36
10
33
7
34
26
20
32
16
34
8
11
23
37
20
20
12
2
8
7
4
13
8
1
1
1
1
4
3
7
1
1
1
1
2
2
2
6
1
0 20 40 60 80 100
Reading long texts, doing…
Reading short texts, doing…
Listening to monologues
Listening to dialogues
Writing essays, compositions,…
Writing letters/faxes
Writing e-mails
Doing business correspondence
Filling in forms
Writing summaries
Acting out dialogues
Discussions in pairs
Discussions in groups
Case studies and simulations
Presentations
Very useful
Useful
50/50
Useless
Absolutely useless

37. Teachers’ opinion of methods and tools to be
used in B2/C1 language course, n=85 max
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
27
34
26
44
39
33
36
31
21
29
41
52
54
38
45
38
33
37
33
37
39
38
38
33
45
23
27
20
28
25
13
10
16
5
5
9
6
10
20
7
16
2
7
14
12
5
4
3
1
1
1
2
3
4
1
2
2
2
1
1
3
1
0 20 40 60 80 100
Reading long texts, doing…
Reading short texts, doing…
Listening to monologues
Listening to dialogues
Writing essays,…
Writing letters/faxes
Writing e-mails
Doing business…
Filling in forms
Writing summaries
Acting out dialogues
Discussions in pairs
Discussions in groups
Case studies and simulations
Presentations
Very useful
Useful
50/50
Useless
Absolutely useless

38. English language teachers’ opinion of
methods and tools to be used in B2/C1
English course, n=36 max
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
11
13
9
20
18
13
14
12
9
15
19
24
25
17
22
19
19
21
15
15
21
19
16
15
17
8
12
7
12
9
6
2
5
1
3
2
3
6
7
4
8
4
5
5
1
2
3
2
1
1
0 10 20 30 40
Reading long texts, doing…
Reading short texts, doing…
Listening to monologues
Listening to dialogues
Writing essays,…
Writing letters/faxes
Writing e-mails
Doing business…
Filling in forms
Writing summaries
Acting out dialogues
Discussions in pairs
Discussions in groups
Case studies and…
Presentations
Very useful
Useful
50/50
Useless
Absolutely useless

39. Suggestions for A2/B1 Language Course (I)
 Hotel Reception;
 Restaurant;
 Restaurant Kitchen;
 Hotel Conference / Business Centre;
 Getting oriented in a City;
 Management Offices;
 Housekeeping – excluded.
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224

40. Suggestions for A2/B1 Language Course (II)
 Kruskal Wallis test indicates a significant difference in the following
variables: Hotel Business Centre (p=0.001) and Housekeeping (p=0.000).
 Focus of A2/B1 language course should be on short texts, simple
writing and listening tasks, lots of pair work, especially role-plays and
simulations, including some specific vocabulary tasks and writing tasks.
 The project team also found the suggested field work, where students
should get first-hand information interesting.
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224

41. Suggestions for B2/C1 English Language
Course (I)
 Hotel Front Office;
 Catering Services;
 Conference and Business Services;
 Off-site Services;
 Financial Management (mean=1.9847, median=2.0000);
 Hotel Management;
 Housekeeping (mean=2.1756, median=2.0000) - excluded.
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224

42. Suggestions for B2/C1 English Language
Course (II)
 At this language level, the focus should be on longer, more
demanding texts and tasks, on comprehensive writing tasks, case
studies, simulations and problem solving tasks to develop both
students’ language competence and their collaboration skills,
problem solving skills and leadership.
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224

43. Summary
 The needs analysis results pointed to the possible tools and
teaching/learning methods to be included in the course.
 In general, methods stimulating collaboration, interactivity, and
communication have to be used as well as attention has to be paid
to developing learners’ reading and writing skills.
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224

44. Thank you for your attention!
Ineta@turiba.lv
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use
which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224