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confidential
DC	RUM	2017:	what’s	new
June	2017
Kris	Ziemianowicz
Dynatrace	DC	RUM	Technology	Strategist
confidential
Why	DC	RUM?
Enterprise	application	performance	monitoring
§ Real	user	transactions,	real	user	names,	end	user	experience
All	applications,	all	users,	all	location,	all	the	time
§ Tier	1,	Tier	2,	…	every	app	that	counts
Quantify	the	impact	of	network	technologies	on	real	users
§ DNS,	WAN	optimization,	load	balancers,	etc.
confidential
Agenda
DC	RUM	2017	is…
§ A	new	major	DC	RUM	release	including
§ DC	RUM	17.0
§ ESM	12.5	refresh	
§ DNA	12.5	refresh
§ A	major	step	towards	
a	unified	Dynatrace	offering
With	DC	RUM	2017	you	will…	
Analyze	application	performance	faster
Product	
Experience
Performance	
Analytics
Scale	
and	TCO
Full-stack
Monitoring
Pinpoint	application	performance	issues	sooner
Follow	the	key	app	perf	dynamic
confidential
With	DC	RUM	2017	you	will…
Analyze	application	performance	faster
Pinpoint	application	performance	issues	sooner
Follow	the	key	application	performance	dynamic
Product	
Experience
Performance	
Analytics
Scale	
and	TCO
Full-stack
Monitoring
confidential
DC	RUM	2017	reporting	UI:
Dynatrace	common	feel	
§ Simpler,	lighter	UX
§ Faster,	more	responsive
§ More	interactivity	with	every	report
Responsiveness
4	times	faster	
Full	screen
mode
Night
mode
Unified
Time-Selector
PDF
Reporting
Breadcrumbs
Navigation
Drill-down	- Drill-through
Workflows	unified
confidential
DC	RUM	12.3 DC	RUM	2017
confidential
Less	time	to	analyze	application	performance:	
All	reports	refreshed	and	consolidated
Operation	
Explorer
•Analyze	an	app	from	
the	user	perspective
•Transactions,	errors,	
browsers,	clients
User	
explorer
•User	activity	details,
all	apps	or	specific	app
•Down	to	the	waterfall	
chart	of	a	transaction
Network	
Explorer
•What	is	going	at	that	site,	
from	the	network	perspective	
•WAN	Optimization	efficiency	
and	performance
User’s
location
Operation	
Explorer
•Focus	on	a	service,	its	operations	
and	response	times
•Front	end	tier,	middleware,	back-
end,	external	APIs	performance
Data	
Explorer
•Multi-tier	view	of	an	
application	delivery	chain
•How	app	tiers’	performance	
influence	the	end	users
Network	
Explorer
•Application	connectivity	for	
the	end	users
•App-experienced	network	
quality	within	the	data	center
Application’s
data center
confidential
How	is	my	app	performance?	Search… or	ask	a	question
§ Search	performance	data
§ Search	for	reports
§ Ask	questions
§ To	land	
on	the	relevant	dashboards	
straight	away!
confidential
confidential
Less	time	to	analyze	application	performance:	
All	reports	refreshed	and	consolidated
Dashboards
All	
applications
Application-
specific
Explorers
Operations
Network
Citrix
DNS
…
Details
User	
explorer
Alert	log
confidential
With	DC	RUM	2017	you	will…
Analyze	application	performance	faster
Pinpoint	application	performance	issues	sooner
Follow	the	key	application	performance	dynamic
Product	
Experience
Performance	
Analytics
Scale	
and	TCO
Full-stack
Monitoring
confidential
Can	the	wire	data	be	the	APM?	YES!	It	just	needs	the	application-specific	intelligence
ADP/LB Web App Middleware DB
Dynatrace
Network	Probe
Branch
Offices
Web/Mobile	
Users
HANA	DB	decode SNC	decryption SAP	GUI	operationsWeb	configuration	wizard Citrix	ICA	and	CGP	latency MQ	Txn
confidential
SAP:	Zero-in	on	application	
performance	issues	quicker
§ HANA	DB	decode:	
Measure	how	the	new	technology	
improves	the	SAP	EUE
§ Database	migration	to	HANA	DB
§ User	experience	baseline
§ SAP	end	user	experience:
§ SAP	GUI	decode
§ SAP	GUI	over	HTTP
§ SAP	middleware:	
§ SAP	RFC	decode
New
confidential
SAP:	Zero-in	on	application	
performance	issues	quicker
§ SNC	support:
enhanced
§ The	only	agentless	EUE	monitoring	
solution	in	the	market
§ GUI	operation	identification:
improved
§ Common	user	and	screen	naming	
language	with	the	SAP	Basis	team
§ Screen
§ Transaction
§ Module
§ SAP	instance	name
New
confidential
Why	DC	RUM?
Enterprise	application	performance	monitoring
§ Real	user	transactions,	real	user	names,	end	user	experience
All	applications,	all	users,	all	location,	all	the	time
§ Tier	1,	Tier	2,	…	every	app	that	counts
Quantify	the	impact	of	network	technologies	on	real	users
§ DNS,	WAN	optimization,	load	balancers,	etc.
confidential
Web	apps:	Zero-in	on	application	performance	issues	quicker
§ Web	app	configuration	wizard
§ User	action	signaling:	pattern-learning
§ User	name	recognition:	easy
§ Transaction	parameters,	business	value:	turn	wire	data	into	analytics
confidential
Enterprise	applications:	Zero-in	on	
application	performance	issues	
quicker
§ Universal	Decode	community	grows
§ Industry-specific	apps	like	ISO	8583
§ Apps	of	record	like	Siebel	SISNAPI	
§ Custom	apps	like	Java	client	apps	
with	BEA	Weblogic back-end
confidential
Why	DC	RUM?
Enterprise	application	performance	monitoring
§ Real	user	transactions,	real	user	names,	end	user	experience
All	applications,	all	users,	all	location,	all	the	time
§ Tier	1,	Tier	2,	…	every	app	that	counts
Quantify	the	impact	of	network	technologies	on	real	users
§ DNS,	WAN	optimization,	load	balancers,	etc.
confidential
Enterprise	applications:	Zero-in	on	
application	performance	issues	
quicker
DNS
• Queries,	errors	–
find	the	enterprise	
DNS	issues	quickly
LDAP
• Domain	logon
MSRPC/LSARPC
• Resource	
authorization	in	the	
Windows	domain
CIFS/SMB
• File	server	access	
performance
confidential
Enterprise	applications:	Zero-in	on	
application	performance	issues	
quicker
•ICA	performance
•CGP	latency	
relation	to	EUE
•Streamlined	
performance	
analysis
•AppFlow
Citrix	
Explorer
•Locations
•Conversations
•WAN	
Optimization
•NetFlow
Network	
Explorer
New
confidential
Why	DC	RUM?
Enterprise	application	performance	monitoring
§ Real	user	transactions,	real	user	names,	end	user	experience
All	applications,	all	users,	all	location,	all	the	time
§ Tier	1,	Tier	2,	…	every	app	that	counts
Quantify	the	impact	of	network	technologies	on	real	users
§ DNS,	WAN	optimization,	load	balancers,	etc.
confidential
With	DC	RUM	2017	you	will…
Analyze	application	performance	faster
Pinpoint	application	performance	issues	sooner
Follow	the	key	application	performance	dynamic
Product	
Experience
Performance	
Analytics
Scale	
and	TCO
Full-stack
Monitoring
confidential
Follow	the	key	application	performance	dynamics	
with	the	continuous	application	services	discovery
•Are	these	important	
enough	to	monitor	
them	in	details?
Are	there	new	
services	showing	
up?
•Or	migrated	within	
already	monitored	
services?
Are	there	new	
servers	being	
added
•While	clients	still	try	
to	connenct?
Do	the	
monitored	
services	or	
servers	go	out	of	
service?
confidential
Follow	the	key	application	performance	dynamics	
with	1-minute	monitoring	interval	
Quicker	alerting	on	application	
performance	issues
5-times	more	granular	
performance	characterization
CAS	scalability	improved	to	handle	
the	1-min	monitoring	load
1-minute	monitoring	interval
5-minute	monitoring	interval
confidential
Problem	analysis	in	DC	RUM
Software
services &
locations
performance
data
Alert raised
Report:
Correlated performance and alerts
for software services, applications,
locations
Critical event Alert log
confidential
Extend	problem	analysis	with	DC	RUM	+ Dynatrace	co-deployment
The	new	Dynatrace DC	RUM	17.0
Report	
Server
ADP/LB Web App Middle
ware
DB
Dynatrace
Network	
Probe
Branch
Offices
Web/
Mobile	
Users
confidential
Once	the	Apps	of	Record	performance	data	is	in	Dynatrace….
confidential
End	user	experience Infrastructure	performance Process	dependency	analysis
confidential
APM	coverage	
for	the	apps	of	record
Extend	DC	RUM	visibility	
beyond	the	front	end	tier
2017
May	2017:	
EAP
June-
October:	
feedback
November	
2017:	GA	
(tentative)
confidential
There’s	more!
Virtual	AMD
Enterprise	Synthetic	Monitoring	update
Product	
Experience
Performance	
Analytics
Scale	
and	TCO
Full-stack
Monitoring
confidential
Virtual	AMD
VMware	appliance Virtual	NIC	driver CentOS
Reduce	deployment	time · Simplify	management					·					Scale	out
confidential
Enterprise	Synthetic	monitoring
Know about the issue
before end users do
Measure trends
to plan preemptive actions
confidential
Enterprise	Synthetic:	
refreshed	with	release	12.5
§ PowerShell	support
§ Headless	transactions
§ Transaction	environment	setup
§ Alternative	to	
§ OCR	and	IR	improved
confidential
Enterprise	Synthetic:	
refreshed	with	release	12.5
§ Health	reporting	in	the	CAS
§ Selective	data	purge	in	the	CAS
§ Alert	propagation	flexibility	- CAS
Delete	this	data!
confidential
Upgrade	to	DC	RUM	2017.	
Now.
confidential
Upgrade	and	migration
§ 12.4.x:	one-step	upgrade	->	17.0
§ Upgrading	from	HS	AMD
§ One-step	change
§ Upgrading	from	Classic	AMD
§ AMD	needs	RHEL	7.3	upgrade
§ AMD	architecture	changes	to	HS	AMD
§ Some	measurements	may	change
§ Licensing	model	remains	unchanged
§ 12.3.x:	two-step	migration
§ Step	1:	12.3	->	12.4
§ Step	2:	12.4	->	17.0
confidential
Summary
confidential
Ask	questions,
in	addition	to	searching	
DC	RUM’s	data
Simpler	report	workflow,	
faster	UI	=	shorter	path	to	
problem	resolution
SAP,	Citrix,	DNS,	…,	
visibility	depth	=	quickly	pinpoint	
performance	issues	
Service	activity	changes,	
Dynatrace	unification	=	key	
application	performance	dynamics
Works	
in	the	cloud	too	
(thanks	Ixia!)
confidential
DC	RUM	on-premises
confidential
DC	RUM	in	the	cloud
confidential
Dynatrace	Data	Center	RUM	2017
§ Analyze	application	performance	faster
§ Leverage	the	snappier,	simpler,	intuitive	reporting	UI:	all-Dynatrace	look-and-feel	in	DC	RUM
§ Reports	and	dashboards:	consolidated	dashboards,	unified	performance	analysis	workflow
§ Search:	find	users,	apps,	transactions,	reports,	…	and	ask	questions!
§ Pinpoint	application	performance	issues	sooner
§ SAP:	new	HANA	DB	decode,	SNC	support	enhanced,	GUI	operation	identification	improved
§ Web:	configuration	wizard	enables	detailed	app	monitoring	control
§ Enterprise	apps: isolate	Citrix,	DNS	performance	issues;	leverage	growing	Universal	Decode	community
§ Follow	the	key	application	performance	dynamic
§ Continuous	discovery:	track	service	activity	changes	for	monitored	and	not	monitored	apps
§ 1-minute	monitoring	interval:	faster	alerts,	more	detailed	performance	trending
§ Extend	DC	RUM’s	FDI	into	the	app	infrastructure	with	the	Dynatrace	SaaS/Managed	integration
Characterize	apps	of	record	performance	in	the	Dynatrace	SaaS/Managed	and	dive	into	the	FDI	with	DC	RUM	integration	
2017
Works	
in	the	cloud	too
www.dynatrace.com
confidential

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