1.
١
CURRICULUM VITAE
AbdelKarim Fuad Kitana
Mobile: + 971503501413
trainer_2010@hotmail.com
1. Place of Residence: UAE - Dubai
2. Date of Birth: 25/10/1979
3. Title: Dr.
4- Nationality: Jordanian
5. Education:
YearUniversityAreaDegree
1998-2002Zarka Private
University -
Jordan
English language
& literature
Bachelor
2010-2011Preston
University -
Pakistan
Business
management -
HRM
EMBA
2012-2015Girne American
University -
Cyprus
Business
management
PhD

2.
٢
Dissertation title: The Relationship between Employees' Satisfaction and
Customers' Satisfaction in the Banking Sector: a Comparative Study
between the Islamic and Conventional Banks of United Arab Emirates.
GPA: 3.62
5. Professional Degrees:
 Quality Systems Internal Auditor (QSIM)-2014
 Internal Assessor Training – IAT – 2014
 Training of Trainer – TOT - 2013
 Certified Professional Trainer - CPT- 2011
 Diploma in Developing Skills of Trainers – 2011
6. Certificates:
 The Art of Speech
 Knowledge Management
 Six Hats
 The Pressures of Work and the Productivity
 Discover Yourself from Inside
 The Effective Methods to Brain Learning
 Strategic Planning
 Information Technology
 Building Effective Working Team and Effective Communication
 The Art of Etiquette
 Computer science
 Simplification of Work Processes and Procedures
 Understanding Emotional Intelligence
 The Art of Decision – Making
 Legitimate Scientific Keys to the Hearts of Your Customers
 Neuro Linguistic Programming (NLP)

3.
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 The Art of Cataloging and Classification
 Library Science
 Skills to use body language at work
 Skills of writing business reports and letters
 Management by results
6. Training courses delivered before:
 Training of Trainers
 Effective Communication
 Innovative Leadership
 Human Resources Management
 Leadership Development
 Knowledge Management
 Library Science
 Strategic Management
 Time Management
 Building Teams
 Customer Service Management
 Public Relations
 Work loyalty and Motivation
 Six hats
 Creative thinking
 Stress Management
7. Work Experience:
 2010-2014 HR Specialist (Systems and Policies) - Dubai Authority
for Culture and Arts – Dubai, UAE.
 2007 – 2010 Researcher, Sharjah University, Sharjah, UAE.

4.
٤
 2003 – 2007 Librarian, Juma Al-Majid Center for Culture and
Heritage, Dubai, UAE.
8. Publications:
 Kitana, Abdelkarim, The commitment of United Arab Emirates
employees in the private and public sectors who employed by the
process of Emiratisation, International Journal of Business and
Social Science , 2015.
 Kitana, Abdelkarim & Khartabiel Marwan, the Impact of Internal
Factors of Work Stress on the Employees at Girne American
University, The International Journal of Business and Management,
Vol. 3, Issue 3, March, 2015.
 Kitana, Abdelkarim and Serdar Saydam (2014), Testing the services
provided by University of Girne American Library, International
Journal of Business and Social Science , Vol. 5, No. 8(1); July 2014.
 Kitana, Abdelkarim (2009), an assessment on the Services Provided
by University of Sharjah Libraries: Basis for Excellent Services,
Lambert Academic Publishing, Berlin.
9. Researches:
 “E-Government in UAE, 2012.”
 “History of Managerial Thoughts and Theories, 2013.”

5.
٥
 “Managing portfolios of brands, product groups and target markets
and Brand Management, 2013.”
 “Peter Drucker and his contribution in the business management,
2013.”
 The relationship between building brand and integrated marketing
communications (IMC), 2013.
10. Areas of Interest
Organizational behavior , Human Resource Management, Strategic
Management, Integrated Marketing Communication, Leadership,
Knowledge Management, Marketing and Branding, Training and
Development.
11. Languages:
 - Arabic Language (Mother tongue)
 - English Language (Professional)
12. References:
 Mr. Qasim Al Khalidi –Library Manager – Sharjah University –
Mobile 00971501618359
 Mr. Imad Shadid– Business management faculty – Ajman
University– Mobile 00971506965657
 Dr. Adel AL-Karaky – Business Management Faculty – City
University College of Ajman – Mobile 00971504270859