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Confidential
D o u g l a s P . C a r l e s c o
ROLES:
IT Project / Program Manager
IT Implementation Manager
Systems Integration Manager
PMO PM & Consultant
Manufacturing Process
Improvement Specialist
INFRASTRUCTURE EXPERIENCE:
General IT
Data Center
SAN / Network Services
VOIP Implementation
Finance Transformation
TOOLS/METHODS:
System Development Life Cycle
Microsoft Project/Project Server
SDP 21 / Six Sigma
ISO/QS 9000
CMMI
INDUSTRY APPLICATION:
Systems Integration/migration
Project Management Office
Change Management
Financial Services
Telecommunications
Government IT Operations
Productivity Improvement
EDUCATION:
B.S. University of Maine
Math & Physics (GPA 3.03/4.0)
ADDITIONAL TRAINING:
PMI PMP Certification (1999 - 2012)
ISO/QS 9000 Lead Auditor
Certification
EXPERIENCE SUMMARY
Project/Program Manager with over 25 years experience
within the IT, Automotive, Financial, Military, and Consulting
Industries
Specific activities have included Project Management of IT
Systems, Infrastructure Upgrades, Data Warehousing,
Client/Server, Business Process Reengineering, Financial
Systems, VOIP Implementations, Supply Chain
Optimization, and 6 Sigma/Agile Manufacturing
implementations
Scope, Change and Risk Management are integral parts
of most projects
Frequently managed project budgets over $5 million
Managed project staffs from 4 or 5, to over 100
Routinely provided status reports, project tracking updates
and escalated issues & risks to Executive Management
Excellent communication, team building, and problem
solving skills
SKILLS INVENTORY
ProjectManagement:
Project Planning & Development
Financial Planning & Forecasting
Change Management
Risk Management & Avoidance
Systems Implementation & Deployment
Communications Management
Best Shore Resource Integration
Quality Assurance:
Supplier Quality Assurance
Vendor Capability Assessment
Project Status Assessment
6 Sigma Productivity Improvement
Process & Design Failure Mode & Effects Analysis
Organizational Assessment of QS/ISO Compliance
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Confidential
CHRONOLOGICALSUMMARYOFEXPERIENCE
IT Project Manager - TEKsystems
Client: Hewlett Packard, August 2014 - Present
HPOM Transformation Team PM with responsibility for CA to OM Migrations, OM Refresh,
and URL Monitoring Projects.
Manage project scope, communications, risks analysis, and escalations.
Facilitate daily/weekly Project Status meetings with team & management.
Job Search Activities
July 2011 - July 2014
I was involved in an auto accident in July 2012, and was unable to seek employment for
well over a year. Now fully recovered, I was successful in my employment search and
returned to the job market in July, 2014.
Technical Project Manager (TPM) - Genesys10
Client: Bank of America, January 2011 – June 2011
Provided TPM support for the migration of Legacy applications to BAC Data Centers
Facilitated MRDB server builds, user access, application/SQL Install, and QA testing
Facilitated weekly status meetings with the customer, other PMs and technical resources
Quickly established a close working relationship with the BAC Application Owners and
Project Managers and Engineers.
Job Search Activities
August 2008 - December 2010
Most of EDS's Project Management organization were eliminated following HP's acquisition
of EDS. This included my most of my organization's functions and my position.
Electronic Data Systems (EDS) - April 1985 to July 2008
IT Project Manager
Client: EDS GM OnStar Account, January 2008 – July 2008
Provided PMO support and mentoring to GM OnStar Engineers on SDP 21 Projects
Conducted regular SDP 21 Audits and Tollgate reviews of GM OnStar projects
Quickly established a close working relationship with the GM Project Managers
Helped to ensure the on-time and within-budget completion of GM’s OnStar Projects
Directly contributed to the profitability of GM’s OnStar organization and products
IT Project Manager
Client: EDS US Navy/Marine Corps (NMCI) Account, January 2007 – December 2007
Simultaneously manage of up to a dozen SBC projects involving the development, testing,
and deployment of new applications and system enhancements to the NMCI Core users
Directly contributed to the on-time and under-budget completion of the SBC’s projects
Improved customer satisfaction with the SBC project deliverables
IT Project Manager
Client: EDS Global Business Management (GBM), June 2006 – December 2006
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Confidential
Provided PM support to the EDS Global Business Management organization rolling out a
new global SAP financial management system
As a result of our efforts, EDS’s SAP implementation was successfully deployed on time
IT Project Manager
Client: EDS Global Delivery Hosting Organization, December 2005 – May 2006
As a requirement of the GM Triple Crown contract, EDS was required to provide
dedicated, global support of all hosting services
PM responsible for managing the Global Delivery Hosting Organizational Transformation
Coordinated the activities of a large number of organizations to integrate EDS’s global
hosting activities into one centrally supported organization
Project was completed on schedule, avoiding penalties, and improving EDS profitability
IT Project Manager
Client: EDS Data Engineering Capability Organization, August 2005 – November 2005
PM responsibility for CoE Certification of EDS’s Troy and Plano Data Engineering activities
Interact with a Global Project Office and local EDS Account Management
Manage a complex set of requirements to insure the necessary levels of compliance were
established, documented, and maintained
The project schedule was accelerated, and CoE Certification successfully obtained three
months earlier than originally planned
IT Project Manager
Client: EDS Vehicle Sales Service & Marketing (VSSM) Account, February 2005 – July 2005
PM responsibility for supporting GM’s VSSM activity
Coordinated the support of EDS development activities with other vendors to provide IT
system enhancements to GM’s VSSM application.
All projects completed on schedule and within budget
IT Project Manager
Client: EDS Systems & Services Portfolio (SSP) Account, June 2003 – February 2005
PM support of the Systems & Services Portfolio (SSP) and the Invoice Approval Process (IAP)
Developed and implemented a set of metrics to track and communicate the
performance of key deliverables to EDS Management on a weekly basis
All projects were completed on schedule and within budget
IT Project Manager
Client: EDS Litigation Support Application (LSA) project, March 2003 – May 2003
PM for the GM Legal Staff’s LSA multi-vendor project
Managed facilities support for all EDS activities, as well as the other vendors on the project.
The project was completed on time and within budget
Project Manager
Client: EDS Michigan/Tennessee Solution Center, October 2002 – February 2003
PM for Global Competitive Resourcing/Best Shore activities.
Responsible for supporting EDS’s Corporate Outsourcing initiatives
Worked with EDS’s Best Shore Program Office to improve EDS’s overall competitiveness
through the efficient use of offshore capabilities and resources
All Outsourcing manpower targets and financial objectives were achieved
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Confidential
IT Project Manager
Client: EDS GM Renaissance Center Support Organization, August - September 2002
Project Manager for GM’s RenCen SAN Data Center Cutover Project
Integration of EDS’s IPC activities with multiple organizations and external suppliers
The project successfully completed with no interruption of service to the GM customer, and
the avoidance of significant financial penalties
IT Project Manager
Client: EDS/Navy Marine Core Internet (NMCI) Red Team, April 2002 – July 2002
PM responsibility for Red Team (Rapid Environment Delivery) projects
Responsible for Infrastructure Refresh, Automated Server Farm, and Gold Build projects
As a direct result of these actions, a 35% reduction in deployment time was realized, along
with a significant improvement in customer satisfaction
IT Project Manager
Client: EDS Dow Service Line Engineering activity, September 2001 – March 2002
PM responsibility for four engineering teams supporting the global implementation of the
DowNet VOIP Infrastructure Upgrade Project.
Responsible for development of Site Design Proposal Summaries, Engineering Work Orders,
and Bills of Material.
Successfully developed and implemented standard PMI-based project templates,
timelines, and reporting tools
IT Project Manager
Client: EDS NAO MIS Account, January 1996 – August 2001
PM with GM’s Manufacturing Information Systems Development activity
Responsible for development and the ongoing enhancement of a number of GM’s
Common Manufacturing Systems
Responsible for implementation & integration of new Client-Server and web-based
computer technology, infrastructure, and common systems within GM
All projects completed on-time and within budget
Project Manager
Client: EDS Manufacturing Consulting Division, 1994 - 1995
Managed engagements in the machine tool and furniture industries
Helped clients create and guide change, identify and manage constraints, improve
customer responsiveness and improve their profitability
Accomplishments included a 33% reduction of a $50,000,000.00 finished goods inventory,
and a 40% reduction in their order fill time
Project Manager
Client: GM North American Truck Platforms, 1992 – 1994
Supported the Pontiac East Truck Assembly Plant in their implementation of workplace
optimization and small lot pull
Led process improvement workshops (PICOS) with GM suppliers
Developed and conducted Best-In-Class / Common Systems Solutions workshops for the 95
C/K Truck platform, which were credited with directly reducing program lead times and
improving product quality
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Confidential
Project Manager
Client: GM Inland Fisher Guide Flint Coldwater Road plant, 1990 -1991
Pull systems specialist
Trained more than 600 hourly and salaried employees
Implemented pull systems to scheduling more than 1,200 parts and assemblies
This activity directly contributed to a $12 million decrease in productive and nonproductive
inventories, and a 42% reduction in shipping inventories from 12 to 7 days.
Project Manager
Client: EDS Synchronous Manufacturing Group, 1985 – 1989
Developed and taught educational offerings in Synchronous (Lean/Agile) Manufacturing,
Constraint Management, Material / Small Lot / Stockless Pull, and Creative Problem Solving
As a result of my work with the EDS Educational Organization, I received my EDS Instructor
Certification.
Ford Motor Company, Detroit, Michigan
June 1976 – March 1985
Manufacturing Quality Test Engineer
Developed and implemented automated statistical analysis and performance reporting in all seven
T&C division plants.
Piloted the use of DataMyte technology in T&C Division, including the development of automated
plant floor data gathering and statistical analysis.
Developed and piloted the use of graphic data presentation routines for determining manufacturing
capability, decreasing machine down times, set-up and repair times, and improved product quality.
Participated in all 3 of Ford's AOD/ATX/AXOD transmission programs from design and costing
through pilot line and acceleration to full production.
Responsible for quality assurance,participating in process and design FMEAs, performing
manufacturing capability evaluations and acceptance,vendor evaluation and recommendation for Q1
Certification, and the identification of computer related performance opportunities.
USAF
June 1970 – June 1975
Server as an officer and pilot.
Advanced to B-52 Aircraft & Aircrew Commander.
Participated in 3 tours of duty in the Viet Nam conflict.
Separated with an Honorable Discharge in 1975 to apply my technical education in the civilian arena.
References: Furnished upon request
Contact Information:
dcarle01@yahoo.com
