Building teamwork and a culture of improvement in a government agency

1. Public Transport Authorities across U.S. struggle to
balance cost containment, system reliability, and
improve rider experiences.
With HCA, a leading transit authority tackles challenges
head on…
Transportation

2. A game plan for tackling
challenges and building
momentum…
1. Employee engagement & development
2. Innovation and enhanced use of technology
3. Safe, efficient, and well organized workplaces
4. Improved project management & capital delivery for SGR
5. Customer centric culture & teamwork
Transportation Divisi

3. Transportation Divisi
“Hamilton Cornell consultants introduced us to new methods and
facilitated problem solving and collaboration that has helped us, as
machinists and in the facility as a whole., make significant improvements
in the way we conducts our work and perform…” - International
Association of Aerospace Workers
Employee Engagement
• Team based goal setting, prioritization, and problem solving
• Facility wide education on proven methods including
management and union personnel
• Investment in process simplification

4. Innovation and Enhanced use
of Technology
-Developing frontline skills that integrate technology with workflows
-Organizing business process centric innovation events to enhance
participation of the rank and file with a free flow of ideas
-Reengineering business processes to leverage technology use
Transportation Divisi

5. Safe, Efficient, and Well
Organized Workplace
-Implementing Lean practices
-Targeting ergonomics and workplace safety
-Streamlining workflows
Transportation Divisi

6. Project Management & Capital
Delivery for SGR
• Developing a broad platform for project prioritization, work breakdown, and impact
evaluation
• Rolling out project management disciplines in far-reaching areas of the operation
• Focusing on project completion and outcomes
Transportation Divisi

7. • Business improvement councils managed by all stake holders to
improve inter-system and intramural cooperation on customer
experience and reliability
• Targeting the customer owner of business processes
Customer Centric Culture &
Teamwork
”Never before have we had all the unions in
the facility working for a common purpose.”
– Local 453
Transportation Divisi

8. Aligning Public interest, rider expectations, and
operational realities to make a winning, fiscally
responsible, service-focused culture.
Transportation Division
222 North Street, Hingham Massachusetts 02043
(781) 741-8998