1. DOROTHY KERNS
8106 Woodside Lane
Milton, Florida 32583
850-736-6633- cell
OBJECTIVE : To secure a position on a unique, highly motivated, winning team that will allow
me to exercise my commitment to excellence in all that I do.
PROFESSIONAL EMPLOYMENT:
March 2012 Tom Thumb
Nov. 2014 Clerk
Operates cash register. Keeps store supplied and clean and in compliance with health
department.. Interacts with customers. Checks in vendors. Daily close of register and safe, also
writes down all scratch off numbers at end of shift close out lotto machine and money order
machine. Trains new employees. Prints veeder root for gas deliveries. Price changes for
groceries and gas .Call in for repairs . Always checked Id for alcohol and cigarettes.
Oct. 2011 West Call Center
Feb. 2012 Team Lead
Coaches and counsels agents. Write performance improvements. Answer questions agents have
so they can assist clients. Talk to upset clients and solve their issues. Write schedule adherence
and production explanations. Write and receive emails. Call clients when necessary. Put orders in
for resends and ctag when client doesn’t receive their medications.
Aug. 2005 - Navy Federal Credit Union
Aug. 2010 - Call Center Account Specialist III
Possess five years experience in credit card servicing and knowledge of lending principles.
Completed training in Trans I, Trans II - learning’s and BSA. Able to work accurately and
efficiently with numbers. Skilled in determining member’s needs and provide services they
request: assure members that Navy Federal is there to help them in all their needs: able to learn
regulations and apply appropriately.
Aug. 2004-RacTrac
May 2005-Night Manager
Trained to be Assistant Manager ,duties included, opening and closing register, lotto machine,
money order machine .Recap, Bank deposit, Telecom report, veeder root report for gas
deliveries. Price changes for groceries and gas. Vendor check-in and put invoices in computer.
Cigarette, beer and soda counts. Phone cards. Daily stick readings, check for water in tanks. Shift
and daily close. Calling in for repairs. Covered manager and assistant manger positions when
they were on vacation. Ordered groceries for the store. Kept store clean and in compliance with
health department. Made sure all associates finished their job duties before end of their shift.
Made sure when someone called in their was a full staff for each shift.

2. May 2000-Dr Braver
June 2004 Medical Assistant
Ekg,X-Ray,Vitals, Draw Blood, glucose finger sticks, dipstick urines, urine HCG test, update
medication sheets, Assist Doctor with procedures, injections& breathing treatments, dispose
sharps properly. Red bags and sharp containers were labeled properly for pickup. Order
medicine-ray & medical supplies. Kept lab rooms stocked, clean & organized. MSDS sheets
updated & an accurate log on refrigerator for medicines up to
date. Faxed pre-ops, called pharmacy’s, and called back patients that left voice mails. Checked
lab book daily that labs were back in a timely manner and clipped to patient charts for Drat
review. Organized, detailed oriented and very reliable. Good customer service. Managed
Medical Assistants in two offices. Managed the back office, ordering all supplies watched
pricing, order all medicines also made sure the office was run efficiently and cost effected.
SEPT. 1995 - Dr. Mellin /Dr Schwartz (TPS)
APRIL .2000 - Medical Assistant/Phlebotomist
Draw blood in a safe and painless manner, take proper care of puncture and apply proper
pressure and bandage , label all blood properly and correctly, make sure proper tubes are used for
different tests , fill out lab slip completely and correctly, make sure all insurance is updated for
correct billing, make super bills for all labs draw, confirm all lab appointments, thin patient
charts that passed through lab , called patients with results or faxed results , kept all OSHA
standards up to date , dispose of sharps properly, label and date all sharp containers and red bags
, order all stock for lab , date and rotate all stock for lab and checked expiration date, keep all
latest information on lab test in proper books , kept Doctors updated on latest ICD codes for
ordering lab test, made a list of most common codes used and updated it regularly, followed up
on all lab requests to receive results in a timely manner, called labs to add on tests Drs needed,
kept lab clean and sterilize lab daily , gave patients Flu and B12 shots, put patients in rooms ,
took vital signs and weight, updated patients medication sheets, assisted Drs in rectal exams,
printed out copies of updated Dr schedules several times a day, helped nurses set
up patient's charts for next day , called back approval on scripts to drug stores and properly
documented , faxed scripts back to drug stores and properly documented, answer phones and
took messages for Doctors , scheduled appointments for patient when needed, filed patient's
charts, filed pre-file in patient's charts, made sure all charts had proper
yearly sticker, rotated previous year's charts from main file and put inside filing cabinets, then
moved charts inside filing cabinet to back and box up charts that were in back for storage
Assisted with billing when in office, putting ICD codes and charges in computer, instructed Co-workers
in computer skills. Kept lab statistics on a monthly basis
for a year with graphs and totals, did colon consults when short of help.
FEB. 1994 - North Ridge Medical Center
SEPT. 1995 - Phlebotomist /Secretary
Drew blood on all out patients. Drew blood on floors when short of help. Answered phones, gave
test results , printed duplicate reports to fax to Dr's offices, logged in specimens, ordered tests in
computer, charted lab results on patients charts several times a day, picked up specimens from
floor , directed phlebotomists to where blood needed to
be drawn, made sure all stats were drawn immediately , sent discharge patient results to medical
records, Took lab reports to doctors in medical building next door, mailed lab reports to doctors

3. on all out patients, at end of month boxed outside lab reports for storage.
AUG. 1993 - Dr. Steven Weinberg
JAN. 1994 - Receptionist
Answered phones, filed charges to insurance companies, made financial payment plans, made
appointments, confirm appointments, sent out monthly bills , apply payments to proper accounts
, pegboard, send out recall letters, filed charts , kept recall list updated.
NOV. 1986 - North Shore Hospital
AUG. 1993 - Phlebotomist
Drew early am blood specimens in units, also drew blood throughout the hospital, pediatrics,
recovery room, OB, etc. once a week drew all blood in cancer center. Drew all outpatient blood,
did bleeding times, also drew blood for community screenings and Health Fairs, always matched
patient armbands to orders to assure correct patient, doubled checked to make sure I had proper
tubes for each test ordered and made
sure each tube was properly labeled with patients name and ID number, drew bloods in ER.
Secretary-
Answered phones , filed, ordered test in computers, logged in specimens delivered specimens to
proper departments to expedite the running of the test, helped nurses order test in computers ,
gave results to doctors and nurses over phones, faxed and mailed results , put final lab results of
the day on each patients chart, prepared samples of
serum to send to outside labs for testing, filed all outside lab reports.
JULY 1986 - Dr. Edward Gross
OCT. 1986 - Medical Assistant
Took vital signs, blood pressure , EKG, drew blood, gave injections, took patient history,
assisted in patient exams , dip stick urinalysis, answered phones, scheduled patients appointment,
did referrals , filed insurance claims, took x-rays, pegboard, typing, filed charts.
JUNE 1986 - Dr. Albert Gersing
Medical Assistant-Four week externship. Performed Blood Pressures , EKG, drew blood ,
answered phones , pegboard, filing , scheduled patient appointments, medical history, vital signs,
assisted Dr. in patient examinations , typed up Dr. note, performed dip stick
urinalysis.
EDUCATION :
Miami Lakes Technical Education Center, Miami Lakes Florida. Completed
Medical Assistant Course ( 1200 ) hours, July 1986.
Julia Richmond High School, New York-Graduated 1971
Mabel Deal Bacon Vocational High School, 10th and ll grade
Studied Practical Nursing
SKILLS: - Drawing blood, computer literate , cash register, excellent communication,
organizational, and interpersonal skill , ability to appreciate other cultures and traditions , and
work with diverse populations flexible team player, resourceful, able to solve various new

4. problems, motivated to achieve , ability to accept the discipline of a work situation, willingness
to take the initiative and accept responsibility.
ACTIVITIES: - Reading, Sewing , Swimming, Computer technology, Arts and
Crafts, Family outings and activities.
AWARD. LICENSES, HONORS. AND ORGANIZATIONS:
Member-Health Occupations Students Of America (HOSA)
Awards-Fourth Place Job Seeking Skills City Wide
Second Place Medical Assisting Clerical City Wide
Fifth Place Medical Assisting Clerical State Wide
Certified in Cardio-Pulmonary Resuscitation (CPR)
Certificate in Customer Service
Certificate in Stress Management
Certificate in Telephone Etiquette
Certificate in Microsoft Excel
Certificate in Aids Update
Certificate in Occupational Exposure To Blood borne Pathogens
Certificate in Material Safety Data Sheets
Certificate in Patient/Guest Relations
REFERENCE: - Furnished upon request