1. Mr. Omar Rosado Martinez
700 Prolongacion Reforma; Lomas de Santa Fe
01210; Mexico, D.F.
+52 155 5404 7083
To whom it may concern,
Please accept this letter as my personal recommendation for Don Smith. It has been a
true honor to work for Don since May 2011 at HPE, where I had the chance to know him
in a professional and personal manner.
Don has successfully implemented and driven ITIL-based processes across
multiple countries and cultures. His experience, shrewdness and sharp mentality led the
Service Management team to exceed the Service Level Agreements contracted with our
client. As a result, HPE was able to regain our customer's trust. Don is an excellent team
player with great initiative. He would instill the usage of best practices, as well as a
proactive behavior to provide the best quality service inside and outside of our company.
I can vouch for Don's professionalism and commitment to do a quality job. He has
been a valuable asset to our team and our project; therefore, I would not hesitate to
work for Don again or trust him in strategic positions of responsibility. I am certain that
Don will be a tremendous asset to your organization and company.
If you have any questions, do not hesitate to contact me.
Sincerely,
Omar Rosado Martinez