1. CURRICULUM VITAE
RASHMI SAHAY
c/o Ramesh . V, #14, 2nd
floor,
3rd
Main, A.K. Colony, rashmibabli_sahay@yahoo.co.in
Domlur Layout, rashmibabli29@gmail.com
Bangalore, Karnataka – 560071 07483089037
CAREER OBJECTIVE:
To work as a consummate engineer in the challenging environments by being an integral
part of a team and its growth by utilizing my potential to the highest extend and to
continuously enhance my knowledge in Technology and apply it to my work.
ACADEMICS:
• Completed Bachelor of Technology in Information Technology from West Bengal
University of Technology with an aggregate of 7.44 (2010).
SKILLS:
Technical:
• Microsoft IIS.
• SSL certificates' management.
• Network models, topologies, LAN concepts.
• Fair knowledge on the various network protocols: TCPIP, SMTP, SNMP,
Telnet etc
• Good understanding of the working of the Internet Protocol, DHCP, DNS etc.
• Knowledge on the working of the network switches, routers, hubs etc.
• Operating Systems: Windows
• Good knowledge on configuration and security of Cisco routers and
Switches.
• Fair experience with Packet Tracer 5.1, Cisco NetSimLite and Cisco Security
Device manager(SDM).

2. • Fundamental knowledge of networking concepts till Associate level.
Personal:
• Strong but realistic belief in My capabilities and ideas,
• Exhibiting a "can do" attitude & seeing problems as "solvable".
• A quick learner and have zeal to learn new things.
• Good verbal and written communication skills.
• Maintain a positive attitude in the face of changes in work assignments or
conditions.
WORK EXPERIENCE:
Project Name : Middleware IIS Support
Company : IBM India Pvt Ltd
Duration 15th
Nov, 2010 to Till date
Client : Johnson & Johnson, MillerCoors, Celestica,Hertz,Hess
Role : System Support Specialist (IIS)
Tools Used : Microsoft Outlook,
Citrix Metaframe Presentation server,
BMC Remedy Action Request System v7.5.0, Juniper SSL
VPNe connect, Netmeeting, Remote Desktop Connection,
Windows Server (2000,2003,2008,2012)
Responsibilities:
• Skilled in the installation, configuration and administration of Windows, IIS
6.0 ,7.5,8
• Knowledge on ITIL processes like Incident, Problem & Change Management
• Experience in IIS6 / IIS7/ IIS8 configuration, monitoring with strong
troubleshooting skills
• Installation and configuration of URL rewrite for redirection.
• Monitoring Web Servers, DNS servers and Hosting Web sites
• Experience configuration, troubleshooting of create websites and virtual
directories
• Managing Knowledge Base.
• Migration of IIS6 application to IIS7.5 (Web deploy tool)
• Managing certificates (External, internal and self signed )for secured
websites.
• Manage Compliance of Servers by performing Health Check.
• IIS backup administration – managing backup.
• IIS 6, 7.5 – worker process, application pools, web garden.

3. • IIS application pool configuration and management.
• Experience in IIS Trouble shooting Tool like Debug Diag, Performance
Monitor.
• For change management tasks I am responsible for raising change
requests, following up with approvers and correction go CR’s.
Implementation of CR’s and closure of change request.
• Responsible for monitoring incident queues and assigning incidents as per
the priority/ complexity to team.
• Worked on resolving CIRAT’S. For CIRAT’S I was responsible for running
health checks, resolving non-compliance, working with CIRAT team for
closure of CIRATS.
• Preparation of RCA as per the customer's request.
Initiatives/Achievements:
• Taken complete ownership of STEP (one of the applications in our support
portfolio).
• Train team members and new joinees on this application.
• Participated in the implementation of Global Delivery Framework (GDF).
• Worked with IBM network team on incident issues.
• Received best performer certificate in IBM.
• I have been chosen for manager's choice award for “Client first”
OTHER PROJECTS:
• Project on virtual LAN technology (creation and communication of VLANs using
layer 3, 29 series CISCO switches).
• One month training in BSNL.
• Attending six months training by the Infosys Campus Connect.
INTERESTS AND HOBBIES:
• Interested in Science and Technology projects.
• Attend technical quizzes.
• Reading books, listening to music, dancing.
• Playing chess and badminton
• Solving Sudoku puzzles.
• Teaching.
• Gardening.
PERSONAL PROFILE:
Father’s Name : Mr. Sunil Kr Sahay.

4. Mother’s Name : Mrs. Sunita Sahay
Date of Birth : 29th
Nov, 1985
Marital Status : Married
Sex : Female
Language Known : Hindi, English and Bengali
Permanent Address : Gandhi Road , Near Mahabir Mandir ,
Dhanbad, Jharkhand-826001
Statement of Purpose:
I have been consistent in my career objectives. My experience has given me the
confidence to adapt myself to the rapidly changing technology and to complete the
assignments on time.
I am looking at mutual growth, which would benefit me and organization as well.
Date:
Place: Bangalore Rashmi Sahay.