TELEMARKETING/ TELE SELLING TELEMARKETING/TELE SELLIING -Refers to the process of promoting and selling products and services using telephone as an interactive medium. KINDS OF TELEMARKETING -Inbound Telemarketing Outbound Telemarketing INBOUND TELEMARKETING -Is accepting a customer call regarding a product, which usually occurs where a customer call respond to direct mail or television advertisement . OUTBOUND TELEMARKETING -Call current and former customers or potential customers from a directory phone listing and promote the new products of the company.