IVR solutions are automated telephony systems that allow businesses to efficiently handle high call volumes & provide callers with self-service options.

1. Automate Interaction
With IVR To Boost
Customer Satisfaction
Interactive Voice Response
Solution (IVR)
IVR is an automated customer service solution that uses
pre-recorded voice prompts or touch-tone key selection.
IVR responses to meet the needs of the callers while
saving considerable time and resources for both company
& its customers.
When the callers call the business, they are welcomed with
a greeting message and multi-level menus. These menus
help them to get speedy resolutions to their queries by
selecting the correct menus. Moreover, they can speak
irectly to the agent as well and get their queries answered.
Offer your customers more options and guide
them to the right agent through IVR
Empower Contact Center
Operations Through IVR
Automated Call Routing
Generate More Leads
Reduce Customer-support Costs
Self-Service
24/7 Availability
Call Deflection
Data Collection
Meet customers' requirements to
ensure more leads and customer loyalty
through smart IVR flow
Solve generic queries via IVR & redirect
personalized queries to agents
Boost Productivity
Save bandwidth, resources, and cost to
drive operational efficiency and
productivity
Manage Large Call Volumes
Handle large call volumes by connecting
with multiple customers at a single time
via multi-level IVR
Be Omnipresent
Forward all customer calls to agents'
mobile numbers to manage calls from
any time, anywhere
Benefits
Offer Personalized Experience
Personalize interactions via welcome
greetings needs basis past interaction
history
1800-102-0340 customersupport@knowlarity.com
www.knowlarity.com

2. Communicate Collaborate Accelerate
Features
How IVR Solution works ?
Multi-lingual Support
Call Routing
Concurrent Calls
Call Queuing
Call Recording
Call Back Option
Customizable Menu
24 x7 Customer Support
Offer multilingual support to customers
with customized messages in English,
Hindi, and other languages.
Route incoming calls to available
agents to reduce customer wait
time.
Respond to an unlimited number of
concurrent inbound calls at a time
to reduce customer wait time.
If all agents are busy, IVRs can hold
the caller in a queue, and play music
or messages to keep them engaged.
Offer 24x7 uninterrupted support to
customers via recorded messages for
query redressal.
Customize the call flow with a menu along
with sub-menu options for faster query
resolution.
Record every call in real-time to listen
later to maintain quality standards.
If the caller doesn’t want to wait in a queue,
IVRs can offer the option to receive a call
back when an agent is available.
24x7
Sales
Press 1
Press 4
Press 2
Press 3
Support
Inquiry
Finance
Customer
IVR
IVR systems work by providing callers with a menu of options to choose from, such as “press 1 for
sales”, press 2 for finance”, “press 3 for support”, or “press 4 for inquiry”. Based on the selection
made by the caller, the system directs the call to the appropriate department or agent. IVR systems
can also provide basic information to callers, such as business hours or FAQs, without the need for
a human operator.
AWFIS, Ambience Mall, 7th Floor, Gate No.-4,
Ambience Island, NH8, Gurugram, Haryana, 122002,