The document outlines the flow for an "Ask an Expert" feature on three sides: the user side, expert side, and admin side. On the user side, a form is displayed to submit queries about building, construction, suggestions/feedback, or complaints. Experts can view and reply to queries by email or phone, and admins can view the full conversation between users and experts to monitor expert response times. Additional features proposed include displaying previous queries from the same user, recording phone suggestions, and providing dealer locations, construction advice, cost estimates, and product information to users.