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Information direction, website   reputation and e-WOM effect:   A moderating role of product type Presenter: Peter Huang Instructor: Dr. Pi-Ying Teresa Hsu Date: December 15, 2010
Park, C., & Lee, T. M.(2009). Information  direction, website reputation and e-WOM  effect: A moderating role of product type. Journal of Business Research, 62,  61-67.
Contents V Click to add Title 1 Introduction I Click to add Title 2 Literature Review II Click to add Title 1 Methodology III Click to add Title 2 Results IV Click to add Title 1 Reflection
Introduction ,[object Object],[object Object]
Purposes of the Study To examine the impact of eWOM  information direction  To investigate the influence website  reputation To examine the interactions of eWOM  information direction and website reputation  with product type
Research Question ,[object Object],[object Object],[object Object]
Literature Review ,[object Object],[object Object],[object Object],[object Object]
eWOM direction ,[object Object],[object Object],H1: The eWOM effect is greater for negative  eWOM information than for positive eWOM  information.
Website reputation ,[object Object],[object Object],H2: The eWOM effect is greater for websites with  established reputations than for those without established  reputations.
Categorization of goods ,[object Object],[object Object]
Categorization of goods ,[object Object],[object Object],H3: The eWOM effect is greater for experience goods  than for search goods.
Interaction effect: eWOM direction and product type ,[object Object],[object Object]
Interaction effect: website reputation and product type ,[object Object],[object Object]
Research design ,[object Object],Website’s  reputation Established Unestablished Product   Search Experience eWOM Positive Negative
Development of stimuli can be evaluated can not be evaluated 1 2 3 4 5 Search goods = TOEIC books Experience goods = Language school program Five-point  scale
Development of websites ,[object Object],[object Object]
 
 
Pretest 20 males and 20 females The eWOM information  stressed on 5-point scale. The website’s reputation  was measured on 5-point scale.
Measures 1  2  3  4  strongly disagree   5 strongly agree This eWOM information will crucially affect my purchase decision. Item3 I think this eWOM information is credible. Item2 I will refer to this eWOM information in purchase decision. Item1 5-point ratings
Participants Men : women = 55.5 : 44.5 Gender 19-28 Age 55 Number Seoul Location Undergraduate students (business classes) Level
Factorial  design ,[object Object],Website’s  reputation Established Unestablished Product   Search Experience eWOM Positive Negative
Results
Results
Research hypotheses ,[object Object],[object Object],[object Object],  
Results
Research hypotheses ,[object Object],[object Object], 
Results
Conclusion ,[object Object],[object Object],2.The eWOM effect is greater for websites with established reputations than for unestablished websites. 3.The eWOM effect is greater for experience goods than for search goods.
Reflection ,[object Object],[object Object],[object Object]
Reflection Well and detailed explanations in research design Managerial implications for an Internet marketing strategy
Reflection The categorization of goods are not suitable. A total of responses were collected with “only” 55  respondents .
Thanks for your listening .

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9922620 黃昱崧(ppt)

  • 1. Information direction, website reputation and e-WOM effect: A moderating role of product type Presenter: Peter Huang Instructor: Dr. Pi-Ying Teresa Hsu Date: December 15, 2010
  • 2. Park, C., & Lee, T. M.(2009). Information direction, website reputation and e-WOM effect: A moderating role of product type. Journal of Business Research, 62, 61-67.
  • 3. Contents V Click to add Title 1 Introduction I Click to add Title 2 Literature Review II Click to add Title 1 Methodology III Click to add Title 2 Results IV Click to add Title 1 Reflection
  • 4.
  • 5. Purposes of the Study To examine the impact of eWOM information direction To investigate the influence website reputation To examine the interactions of eWOM information direction and website reputation with product type
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15. Development of stimuli can be evaluated can not be evaluated 1 2 3 4 5 Search goods = TOEIC books Experience goods = Language school program Five-point scale
  • 16.
  • 17.  
  • 18.  
  • 19. Pretest 20 males and 20 females The eWOM information stressed on 5-point scale. The website’s reputation was measured on 5-point scale.
  • 20. Measures 1 2 3 4 strongly disagree 5 strongly agree This eWOM information will crucially affect my purchase decision. Item3 I think this eWOM information is credible. Item2 I will refer to this eWOM information in purchase decision. Item1 5-point ratings
  • 21. Participants Men : women = 55.5 : 44.5 Gender 19-28 Age 55 Number Seoul Location Undergraduate students (business classes) Level
  • 22.
  • 25.
  • 27.
  • 29.
  • 30.
  • 31. Reflection Well and detailed explanations in research design Managerial implications for an Internet marketing strategy
  • 32. Reflection The categorization of goods are not suitable. A total of responses were collected with “only” 55 respondents .
  • 33. Thanks for your listening .