1. DIANE GOODWIN
1704 Arbor Mill Circle, Apartment 1021, Bedford, TX 76021 ♦ C: 5512086474 ♦ dbfarman@yahoo.com
Extensive experience as a teacher, counselor, trainer, curriculum specialist (for high school students and adults learners), quality
analyst for customer service agents, reservations agent, and customer service expert when working with first-time and seasoned
travelers, as well high end retail shoppers
Remote travel agent, 06/2005 to 08/2015
Working Solutions – Plano, Texas
Provided extraordinary customer experience to generate a loyal clientele
Interpreted specifics of campaign and answered customer questions to their satisfaction
Developed reputation as an efficient, highly accurate service provider
Continually improved sales abilities and product knowledge
Airport Operations Agent, 10/1989 to 06/2005
American Airlines – Ft. Worth, Texas
Promoted quickly from Domestic Reservations agent in Southern Reservations office to Curriculum Specialist, Level III based on
superior performance and experience
13 years perfect attendance
Numerous compliments for the traveling public for services provided
Hired as French speaker for Dallas/Ft. Worth International Airport
Worked closely with AAdvantage Customers in several key positions -
AAdvantage Gold/Platinum call center representative (domestic and international reservations)
Admirals' Club Representative, Nashville Airport, Nashville, TN, generated over $200,000 in sales as a part-time employee
AAdvantage Customer Service trainer, quality analyst
First Class/Business check-in at DFW Airport
High School Counselor , 08/1986 to 08/1989
Castleberry High School – River Oaks, Texas
Responsible for record keeping and college entrance coordination for grades 10-12, filing, typing, computer data entries, devising
master schedules, designing registration process, state test coordination and administration
Master of Arts: Counseling , 1978
Central Michigan University - Mt. Pleasant, Michigan
Bachelor of Arts: French, English, Secondary Education , 1972
Middle Tennessee State University - Murfreesboro, Tennessee
Trusted key holder
Creative problem solver
Exceptional communication skills
MS Windows proficient
Quick learner
Training development aptitude
Strong client relations
Strategic sales knowledge
Credit card processing
Multi-line phone talent
Mediation capability
Excellent trainer/educator
Have lived in Tripoli, Libya; visited Paris (6 times so far) along with Pisa, Tunis, Benghazi, Istanbul, Rhodes, Delphi, Athens (3
times), Frankfurt, Garmisch, Amsterdam, Haarlem, London, Bath, Malta
PROFESSIONAL SUMMARY
WORK HISTORY
EDUCATION
SKILLS
ADDITIONAL INFORMATION