1. DIANA GRULLON
1720 University Ave. Apt. 2B; Bronx, New York, NY 10453
dianagrullon@gmail.com ; Home 917-792-3550 ; Mobile 646-679-8090
PROFESSIONAL PROFILE
Project Management * Team Leadership & Training * Conflict & Dispute Resolution
PROFESSIONAL SUMMARY
A motivated group leader with 23 years of demonstrated project management efficiency and
problem solving competence. Proven track record of behavioral management and ability to
direct and motivate others in a supportive, cooperative team environment. Offer outstanding
persuasion aptitude and well developed interpersonal skills. Stellar ethics with the ability to
generate and maintain records in and organized and discrete professional approach.
CORE COMPETENCIES
* Project Management
* Team Leadership & Training
* Conflict & Dispute Resolution
* Group management
* Motivating others
* Organizing Activities
* Strong persuasion skills
* Getting a point across
* Identifying key issues
* Leadership skills
* Team player
* Self starter
* Capacity of innovation
*Behavior management
* Long term vision
* Excellent computer skills
* Listening and communicating
skills
* Influencing skills
* Conflict resolution
* Caring approach
* High levels of integrity
* Negotiating skills
* Energetic
* Creative
* Flexible
WORK HISTORY
Collection Department Manager
VeriFone Transportation Systems
11-11 34 Ave. Astoria, NY 11106
929-268-2140
Sept. 2013
Responsibilities
* Review and manage all accounts at the beginning of each collection cycle and ensure
productivity standards are met
* Follow up on targets task completion and goal achievement
* Set policies and procedures to prepare and monitor statistical and analytical collection
reporting
* Manage the application of late fees

2. * Created a well-crafted collection procedure, Implementing alternative payment procedures
and follow up strategies, encouraging monthly payment responsibility and awareness.
* Restructured the billing method and submitted new cancellation processes for future
collection references
* Confer with customers by telephone or in person in order to provide information about
transactions and services, data entry, or to obtain details of complaints
* Open and maintain customer accounts by recording account information.
* Resolve product or service problems by clarifying the customer's complaint; determining the
cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution.
* Maintain financial accounts by processing customer adjustments.
* Prepare product or service reports by collecting and analyzing customer information.
* Attend TLC fairs for product information purposes
Teacher
The Americas Bicultural School
Dominican Republic
www.abcschool.org
Jan 1998 to June 2013
Responsibilities
* Personalized the Official Spanish Art program from the Dominican Board of Education to The
Art History program taught in English.
* Researched for updated curriculum skills.
* Coordinated and directed the School News Paper.
* Organized and promoted the High School play
* Raised funds for several events throughout the school year.
* Arranged traveling schedules and booked hotels for students
* Trained students to attend the United Nation student Simulation in the City of New York as
well as in the International Conference for Latin America in the Dominican Republic, and the
United Nation Simulation in Argentina.
* Trained students for the yearly Junior Achievement competition.
* Assisted the Elementary coordinator, when coordinator traveled to Canada.
* Headed the recycling program throughout the entire school.
* Maintained accurate and complete student records
* Planned and led activities to develop students’ physical, emotional and social growth.
* implemented structured material to focus on targeting areas,
* Constructed bulletin boards and work areas.
* Created and managed an efficient student progress information report for parents and
coordinator, also identified warning signs of emotional or developmental problems that
needed immediate attention.
* Organized events
* Coordinated trips and arranged schedules flights and hotel reservations.

3. Instructor
Progressive English Services
Dominican Republic
www.pes.com.do
Jan 2009 to July 2009
Jan 2004 to Sept 2005
Responsibilities
* Taught English as a second language.
* Guided students.
* Tailored lesson plans for students according to grade levels.
* Maintained head count and attendance sheets.
* Arranged assignments and crafted feedback reports.
* Generated progress information to coordinator
EDUCATION
Bachelor in Education
Universidad Católica Santo Domingo
December 2012
SPECIAL STUDIES
Diplomaed in the application of techniques for children with learning disorders. 2208
Diplomaed in Discipline Management and Conduct Modification. 2009
References will be furnished upon request