Brand Management Presentation- Perceptual map of Apparel Retailers in India
1. Perceptual Map of Retailers
and their Loyalty Programs
Group members
Dipti Mhatre 112 | Darsh Parekh 116 | Devang Tailor 123
Aakash Solomen 135 | Prateek Gupta 136
Project Title:
2. “Perceptual mapping is a market research technique in which consumer’s
views about a product are traced or plotted (mapped) on a chart.”
Respondents are asked questions about their experience with
the product in terms of its performance, packaging, price, size, etc.
What is a Perceptual Map?
Theses qualitative answers are transferred to a chart (perceptual map)
using a suitable scale (such as the Likert scale), and the results are
employed in improving the product or in developing a new one.
Perceptual mapping offers a unique ability to understand market
structure, analyzing the complex relationships among marketplace
competitors and the criteria used by buyers in making purchase decisions
and recommendations.
3. Research Methodology
• The Top 6 apparel retail outlets in Mumbai were selected for the project, based
on their loyalty programs.
• A total of 123 respondents were selected from the city of Mumbai. Convenience
sampling method was used for selecting the sample of respondents.
• A quantitative questionnaire was prepared keeping in mind the objectives of the
study. The data was collected through online mediums such as email and social
media websites.
• In order to achieve the objective of the study, discriminant analysis was used to
identify the attributes that are best associated with the particular apparel store.
• Then Perceptual maps were drawn to identify the market space occupied by each
of the brands along these attributes.
• Also, the importance of various factors considered by consumers while selecting
the loyalty program of a particular apparel store was evaluated.
• The study used Microsoft Excel 2016 for purpose of data analysis.
5. • Apparel Retailer
• Loyalty Program
• Joining Fess
• Rewards and Benefits
• Place of Redemption of Points
• Ease of Redemption
• Satisfaction Level
• Maximum Rewards for minimum purchase
• Importance of Loyalty Program
Sample Size - 123 Respondents
Factors Under Consideration
6. • Apparel Retailer
• Loyalty Program
• Joining Fess
• Rewards and Benefits
• Place of Redemption of Points
• Ease of Redemption
• Satisfaction Level
• Maximum Rewards for minimum purchase
• Importance of Loyalty Program
Sample Size - 123 Respondents
Factors Under Consideration