This document provides an overview of a drayage management company that was founded in 2014 to address port congestion issues. The company has a highly scrutinized carrier selection process to develop a broad network of trucking partners divided into three tiers based on service level and cost. The company aims to improve customer satisfaction and transportation efficiencies through customized reporting, single point of contact for issues, and guaranteed capacity and cost controls. Their competitive advantages include full-service drayage management and consultation to improve cycle times.
2. COMPANY OVERVIEW
• Full-standing Drayage Management provider
• Founded in 2014 after recognized need for solutions to port congestion
• Strategically placed assets to service East and West coast time zones
• Highly scrutinized carrier selection process to develop broad and deep network
of truckers
• Ability to provide national and international solutions
4. TRUCKING PARTNERS
TIERED ASSIGNMENT SYSTEM
• 1st Tier
• Expedited service requirements
• Lowest transit time
• Rate reflective of service needs
• 2nd Tier
• Standard service
• Average transit time
• Market rate
• 3rd Tier
• Delay delivery at customer request
• Highest Transit
• Lowest cost options
1st Tier
2nd Tier
3rd Tier
5. CUSTOMER
SERVICE
SOLUTIONS
• DES provides customers with a
"white-glove" service philosophy
• Customer’s specific needs identified
and their workflow implemented into
DES systems and processes to ensure
fluid communication across all
channels
• Customers have one point of
contact for all questions, concerns,
and issues, with no need to pursue
multiple departments for resolution
6. REPORTING AND VISIBILITY TOOLS
• Fully customizable reporting
distribution
• Daily, weekly, monthly, quarterly,
etc.
• Reporting options include, but are
not limited to:
• Available Date
• LFD
• Appointment Dates/Times
• Outgate Date
• Per Diem
• Date
• Empty Return Date
7. COMPETITIVE
ADVANTAGES
1. Full-service drayage management
provider with single point of contact
customer service
2. Guaranteed Capacity
3. Limit accessorial costs
• Demurrage
• Per Diem
• Chassis
4. Drop and Hook Pool Management
5. Consultation for Improved Cycle Times
We exist to provide our customers with
exceptional service by supplying real,
customized solutions to their most complex
inland transportation problems