1. Curriculum Vitae
Denise Hart
PERSONAL STATEMENT
I have an eagerness to continually learn but also acknowledging the areas that I am weakest
in, seeking help and guidance to enable improvement where necessary.
I am an outgoing, confident person with the ability to communicate at all levels. Comfortable
working alone or as part of a team, with a thirst for knowledge and the ability to rise to any
situation. Being of a patient and friendly disposition and able to be authorative and decisive
when the situation arises.
PERSONAL DETAILS
Date of Birth: 27/02/69, age 47 Home Tel No: 0117 9070879
Nationality: British Mobile: 07786980484
Address: 23 Fir Tree Close Email Address: denise.hart9966@gmail.com
Patchway
Bristol
BS34 5ER
WORK EXPERIENCE
Nov 15 – to Date – RAC – PMO Administrator
I maintain accurate spreadsheets/trackers of incoming Change Requests from all departments
ensuring that all updates are monitored and distributed in a timely manner. Performing a triage to
decide if the CR is to go to Sales and Marketing prioritisation or onto the Internal Review call.
Involving our 3rd Party Suppliers when necessary for BAU updates ensuring estimates and purchase
orders are received/created and distributed promptly. Each week when necessary I chair the internal
review call and update the requestor and the S & M Manager with any outstanding actions / notes
made during the meeting.
I work with and alongside the digital planning team adopting a Scrum/Agile style of prioritising the
team’s workload for each iteration / sprint release.
I gather reports from Project Managers and accurately create a word document for the Executive
report that is distributed promptly each week.
I have been seconded to a project to help maintain and track the financial expenditure each month
and creating quarterly purchase orders for the project contractors. At month end I reconcile all of the
Actuals and Forecasts for the project ensuring that the budget is maintained and closely and
accurately monitored.

2. Curriculum Vitae
Nov 11 – Oct 16 – Symantec – Administration Specialist
I have worked as Symantec.com Salesforce Administrator up until June 2014 where Symantec corporate policy
dictated that the number of Admins were to be restricted due to the Next Generation Service Console release. I
have created new users and deactivated users and worked extensively with reports and dashboards.
As an Administration Specialist my role involves interrogation of the Salesforce web based programme to run
reports and create dashboards for the movement of our support cases through the system. Whilst also collating
data on the output and actions on each case raised by the .cloud support analysts.
I compile monthly reports in the form of spreadsheets / graphs and Powerpoint presentations for my Manager
(Senior Director) Teresa Rhodes who then relates this information globally across the peaks and to all other
managerial roles. Through familiarity and collation of the .cloud statistics over the years I can now spot trends
and allow for seasonal fluctuations. I also create ad hoc reports when requested.
I also have SC Security Clearance.
June 08 – Nov 11 VetcoGray – Technical Document Controller
The compilation and checking of data (record) books to the required technical specifications and schedule.
Interrogation of Material Requirements Planning System (MRP) to extract data in relation to the physical
movement of material during the build process, whilst relating the information to detailed technical documentation
and drawings in the engineering change control database (EPIMs). It was essential that all work was error free
as the end product became the property of the Customer for reference and compliance purposes.
Nov 07 – June 08 VetcoGray – Bid Administrator & Department Secretary
Formatting and printing technical documents and equipment specifications for undersea equipment. Whilst also
managing the office and secretarial needs for the department and managers, creating ad hoc reports and
completing audio typing for the department manager.
Jan 06 – Sept 07 Carillion - Site Secretary / Commercial Admin
Day to day management of Incoming/Outgoing mail, creating office procedures where and when necessary.
Management of office stationary. Correct issue of drawings to Engineers/Management & Sub-Contractors and
the error free entry of data in the Document Control Registers. Correct filing and management of electronic and
paper documents keeping in line with the Carillion system. Dealing with IT problems and ensuring our Client
(Atkins) has the IT support as stated in the contract.
Prioritising my own work load and efficient time management to ensure that my day to day work is completed
whilst also being flexible to take on high priority work that my peers give to me to complete for them, also to help
others using my advanced IT End-User knowledge.

3. Curriculum Vitae
QUALIFICATIONS
8 CSE’s
4 ‘O’ Levels
CLAIT (Computer Literacy and Information Technology) - Pass
NVQ I - Information Technology - Pass
OCR - Desk Top Publishing - Pass
RSA II Word Processing - Stage I & Stage II - Pass
RSA III Word Processing - Stage II - Pass
NVQ II Administration - Pass
IBT II & III – Information & Business Technology - Pass
DIPLOMA - Administrative and Secretarial procedures:
Business Administration - Stage III - Pass
Administration Practice - Stage III - Pass
Audio Transcription - Stage II & III - Distinction
Document Presentation - Stage III - Pass
Mail Merge - Stage II - Distinction
OCN Introductory Counselling Skills – Pass
REFERENCES
Chris Boyle
Manager
GSG Support Governance,
Supportability and Compliance
1240 Lansdowne Court
Gloucester Business Park
Gloucester
GL3 4AB
Tel: 07918 738424
Teresa Rhodes
Senior Director
GSG Support Governance,
Supportability and Compliance
1240 Lansdowne Court
Gloucester Business Park
Gloucester
GL3 4AB
Tel: 07967 669074