2 / 2 Professional etiquette refers to the set of manners and behaviors expected in a professional or workplace setting. It is essential for creating a positive and respectful work environment and building effective professional relationships. Here are some key aspects of professional etiquette: Communication: Clear and Concise Communication: Express thoughts and ideas clearly and concisely, both verbally and in writing. Active Listening: Pay attention to others when they are speaking, show that you are engaged, and respond appropriately. Dress Code: Appropriate Attire: Dress according to the norms of your workplace, industry, or the specific occasion. Personal Grooming: Maintain good personal hygiene and grooming standards. Punctuality: Timeliness: Arrive on time for meetings, appointments, and work-related events. Meeting Deadlines: Complete tasks and projects within established deadlines. Respect and Courtesy: Politeness: Use polite language and show courtesy to colleagues, superiors, and subordinates. Respect for Diversity: Be inclusive and respectful of diverse backgrounds, opinions, and perspectives. Email and Phone Etiquette: Professional Tone: Use a professional and respectful tone in emails and phone conversations. Timely Responses: Respond promptly to emails and phone messages. Conflict Resolution: Constructive Communication: Address conflicts professionally and seek resolution through open and constructive communication. Professional Disagreement: If you disagree with someone, express your opinions respectfully without being confrontational. Meeting Etiquette: Preparation: Come prepared for meetings, having reviewed relevant materials. Active Participation: Contribute to discussions but avoid dominating or being overly passive. Workplace Courtesy: Tidiness: Keep your workspace organized and clean. Respect for Shared Spaces: Be mindful of shared spaces, such as break rooms and restrooms.

2. PROFESSIONAL ETIQUETTE
• Professional etiquette is an unwritten code of conduct regarding the
interactions among the members in a business setting.
• When proper professional etiquette is used, all involved are able to
feel more comfortable, and things tend to flow more smoothly.
• Professional etiquette plays a monumental role in making a lasting
positive first impression.
• In professional situations, displaying proper etiquette can give you a
competitive edge over others who may not be using proper etiquette.

3. • Likewise, failing to use the correct etiquette may result in being
overlooked for employment or losing other valuable
opportunities.
• Professional etiquette can be applied to many areas of an
individual’s work life including e-mails, phone calls, and
business meetings.

4. VIRTUAL MEETING ETIQUETTE
• Limit side conversations from the attendees
• Come prepared and on time
• A meeting leader should never leave the room
• Your background is just as important as your face
• Opt for shorter meetings

5. • Builds trust among the stakeholders
• Provides a platform to communicate effectively
• Faster team connect
• Helps getting work done
• Prevents unacceptable behaviours

6. THANK YOU