1. Comments from recent De-escalating work communicationsessions at Hospital
How will this training help you do your job better?
 Taught me to keepin adult, calmand collectedwheninconfrontationalsituations
 Helpinmy worksettingto deescalate a situation before it blowsout of proportion
 Encourage me to listenmore insteadof reactingimmediatelyinsituations
 It will helpme tothinkmore abouthow to my tone and body language have a big impacton
howpatientstake the informationIgive them
 Focusmore onbeing empathetic;Alwayshave compassion
 Veryhelpful on howto deal with patients,physicians,staff and families
 Try to rememberwhatis bestfor the patient;To see thingsthroughotherpeople’seyes
 Be approachable;have lessbias;be non-judgmental
 Thinkbefore youspeak; choose your words wisely
 Helpto knowthat we are all people withhearts; workas ifit was you intheir shoes
 Don’t assume things;cannot please everyone