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Apply effective Communication Skills in Nursing Practice Communication What does this mean to you?
Nursing Qualities Energetic Good team Member Respects others Adaptable Good Communicator Caring Sensitive NURSE
Definitions <ul><li>the &quot;sending, giving, or exchanging information and ideas,&quot; which is often expressed nonverb...
Therapeutic Communication Techniques <ul><li>Convey respect </li></ul><ul><li>Encourage expression of views </li></ul><ul>...
Factors affecting communication <ul><li>. </li></ul>
Factors affecting communication <ul><li>Emotions - Psychological distress of patient </li></ul><ul><li>Nurses self awarene...
Identify constraints in communication <ul><li>Time management </li></ul><ul><li>Barriers in communication – interrupting, ...
Strategies used in Communication <ul><li>Deaf patient: </li></ul><ul><li>Lip reading </li></ul><ul><li>Written </li></ul><...
Strategies in Communication <ul><li>Listen carefully </li></ul><ul><li>Do not interrupt patient </li></ul><ul><li>Acknowle...
Strategies used in Communication <ul><li>Remain calm </li></ul><ul><li>Be clear, direct, honest </li></ul><ul><li>Do not i...
Strategies used in Communication <ul><li>Transpersonal communication – prayer/ meditation </li></ul><ul><li>Small group co...
Talk to me <ul><li>http://www.youtube.com/watch?v=Nipj7PwCjTc&feature=fvw </li></ul><ul><li>A YouTube clip to view on comm...
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Communication

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Communication

  1. 1. Apply effective Communication Skills in Nursing Practice Communication What does this mean to you?
  2. 2. Nursing Qualities Energetic Good team Member Respects others Adaptable Good Communicator Caring Sensitive NURSE
  3. 3. Definitions <ul><li>the &quot;sending, giving, or exchanging information and ideas,&quot; which is often expressed nonverbally and verbally. </li></ul><ul><li>The exchange of thoughts, messages, or information, as by speech, signals, writing, or behaviour. </li></ul><ul><li>Interpersonal rapport. </li></ul>
  4. 4. Therapeutic Communication Techniques <ul><li>Convey respect </li></ul><ul><li>Encourage expression of views </li></ul><ul><li>Demonstrate non-judgmental attitudes </li></ul><ul><li>Active listening </li></ul><ul><li>Reflecting, silence, summarizing </li></ul><ul><li>Providing feedback </li></ul>
  5. 5. Factors affecting communication <ul><li>. </li></ul>
  6. 6. Factors affecting communication <ul><li>Emotions - Psychological distress of patient </li></ul><ul><li>Nurses self awareness </li></ul><ul><li>Climate of environment - stressful, supportive </li></ul><ul><li>Life threatening illness, Complex treatment </li></ul><ul><li>Physical disability </li></ul><ul><li>Age, sex, cognitive level, culture, sight </li></ul>
  7. 7. Identify constraints in communication <ul><li>Time management </li></ul><ul><li>Barriers in communication – interrupting, moralizing, false reassurance, belittling, defensive, and advice giving </li></ul><ul><li>Difficult situations – danger, trauma, and conflict </li></ul><ul><li>Emergency and crisis situations </li></ul><ul><li>Loss of control </li></ul><ul><li>Isolation, fear, anxiety </li></ul>
  8. 8. Strategies used in Communication <ul><li>Deaf patient: </li></ul><ul><li>Lip reading </li></ul><ul><li>Written </li></ul><ul><li>Interpreter </li></ul><ul><li>Children: </li></ul><ul><li>Use simple language </li></ul><ul><li>Prepare environment </li></ul><ul><li>Have a comforter – toy </li></ul><ul><li> continue </li></ul>
  9. 9. Strategies in Communication <ul><li>Listen carefully </li></ul><ul><li>Do not interrupt patient </li></ul><ul><li>Acknowledge concerns </li></ul><ul><li>Intrapersonal communication </li></ul><ul><li>Interpersonal communication </li></ul><ul><li>Silence </li></ul><ul><li>Explore – attitudes/ perceptions/ values/ beliefs </li></ul><ul><li>Resolving internal conflict Continue </li></ul>
  10. 10. Strategies used in Communication <ul><li>Remain calm </li></ul><ul><li>Be clear, direct, honest </li></ul><ul><li>Do not invade personal space </li></ul><ul><li>Do not block the exit for patient and nurse </li></ul><ul><li>Do not corner yourself </li></ul><ul><li>Compromise / collaborate </li></ul><ul><li>Continue </li></ul>
  11. 11. Strategies used in Communication <ul><li>Transpersonal communication – prayer/ meditation </li></ul><ul><li>Small group communication </li></ul><ul><li>Documentation </li></ul><ul><li>Be aware of cultural differences </li></ul><ul><li>Technology – translations / research </li></ul><ul><li>Provide feedback </li></ul>
  12. 12. Talk to me <ul><li>http://www.youtube.com/watch?v=Nipj7PwCjTc&feature=fvw </li></ul><ul><li>A YouTube clip to view on communication with an ill patient </li></ul>

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