1. Janet L. Kirtdoll-Burnett email: waneki@hotmail.com
6906 Smiling Cloud Ave Henderson, NV 89011 702-204-7902
Objective
To seek a position with opportunities in advancement that will utilize my
skills and knowledge that offers Nutritional Care and premium patient. To
provide excellent customer service in a call center setting or personal
contact.
12/24/2014-1-22-2015
Teleperformance of Columbia South Carolina Wellcare
Call center representative
Inbound calls from providers inquiring about Medicaid eligibility,
eligibility active and deactivated dates, authorizations, procedure
denials, transfer wrong service area calls. 4 weeks extensive training.
Knowledge of corresponding with providers and co-workers, knowledge of
Microsoft office,data entry experience. Some knowledge of yardi note,
centrex, hyperspace and epic applications.
5/2001-8/2014
Kaiser Permanente
Southern California Region Fontana/Ontario
Appointment Clerk
Responsible for taking high call volume of incoming calls.
Worked in a structured environment.
Work with the pediatric scheduling department.
Message sent to doctors from the patients.
Prioritized member needs and offered alternatives.
Used profession phone etiquette skills.
Upheld Kaiser Permanente’s Policies and Procedures, Principles of
Responsibilities and all other state, federal and local laws.
Performed other assigned duties
Knowledge of Opas system.
IM81
Foundations
2001-2014
Kaiser Permanente
Southern California Region Fontana/Ontario
Psychiatric Social Clerk
Front Desk Check reception
Back office procedures
Medical records, messaging, addendum messages, and personal staff
messaging
Release of information forms
Request of records, deactivation of charts,
Completion of charts, coordination, scheduling and booking group
appointments
Master scheduling, scheduling appointment, cancelling appointments,
appointment types
Preparation of scanning documents
2. Hospitalizations of patient from outpatient to inpatient
Receiving and directing crisis calls to appropriate provider
Department daily schedule
Faxing RAR’s
Knowledge of health connect
Knowledge of Epic/hyperspace
Foundations, IM81, ICD forms
Change fund, smart safe, card revenue declaration, user batch report.
07/1979 to 2000
Braswell Skilled Nursing
Pomona, CA
Lynae Braswell
Supervised 50/120 bed Psychiatric, Alzheimer’s, Respite and Acute Skilled
Nursing facilities
Menu planning, ordering of food, equipment, and provided Therapeutic menus
for special diets.
Monthly sanitation and safety education.
Supervised annual Department of Health Surveys, Knowledge of Title 22,
HIPPA Laws, Accredited surveys for continuing education. Dish washing,
tray line accuracy for the proper diet and food items on tray.
Interviewed new patients for likes and dislikes, special diet, feeding
tubes under instructions of the Dietitian.
Charting patient care, labs, intake of meals, decline or improvement of
meal intake, monitoring weight.
Equipment control, food tempeture control and controlling of water
tempeture of dishwashing machine.
Delivery of meals and providing substitutes of meals not liked.
Century Plaza Hotel
Century City, Ca
Call/Reservation Agent
Booking and confirming reservations
Making out bound calls and receiving inbound calls
Transferring calls room to room for guest.
Confirming future appointments.
Other assigned duties
Education
1979 – 1981
Pasadena City College
Pasadena, CA
Dietetic Supervisor Certification
Pasadena City College
Dietetic Assistance
Los Angeles City College Nutritional Care
CTU Online Virtual College Prerequisite Courses
5/2013
Ashworth College In Home Care
3/2014
References
