1. Dawn Woodall
6806 Notre Dame Drive
Austin, Texas 78723
(512) 736-8361
Dawn_Woodall@Yahoo.com
SUMMARY
• Dedicated and results-oriented professional with fifteen years experience in administrative functions
and procedures, public relations, and general office policies.
• Excellent verbal and written communication skills.
• Ability to build an excellent rapport with the public and individuals on all levels.
• Strong organizational skills with the ability to prioritize assignments and be precise in detail.
EXPERIENCE
05/13 - 01/16 Office Manager, Ray Alan Interiors (512) 962-3456
• Working knowledge of home construction/remodeling products and services.
• Prepared and calculated estimates for potential clients.
• Coordinated the scheduling of independent contractors and customers.
• Managed and tracked the progress of company’s remodeling/construction projects.
• Responsible for billing clients, payroll, preparing taxes, and all other accounting functions.
• Created and distributed advertising and marketing material.
• Prepared routine correspondence, reports, forms and documents.
• Maintained office and ordered supplies needed for daily operations.
09/11 - 04/13 Administrative Assistant IV, Office of the Governor (512) 463-2295
• Performed complex administrative support and technical program assistance for the
Governor’s Committee on People with Disabilities, including oral and written
communications, scheduling, telephone communication, mail distribution, developing,
updating, writing, editing and recommending office policies, procedures and systems.
• Knowledge of the Americans with Disability Act and Texas Administrative Code
disability-related regulations and responsible for answering constituent inquires.
• Prepared policy recommendations and annual reports to submit to Governor Perry and
the Texas Legislatures.
• Maintained internal database by developing and implementing systems for records
management and retention; collected and reported statistics to meet LBB measures.
• Assisted in compiling and analyzing disability related statistical data.
• Assembled and prepared materials for committee members and staff presentations in
disability accessible formats, including electronic mailings.
12/09 - 08/10 Executive Assistant, TX. Dept. of Family and Protective Services (512) 487-3319
• Executive Assistant to the Director with the responsibility of day to day administrative support and
technical assistance for division.
• Coordinated daily schedule of the Director, division managers and liaison with other agencies.
• Created and compiled monthly division newsletter, agency brochures, training material and slide
show presentations. Edited memos and various documents for internal and external distribution.
• Arranged travel for Director and division staff and prepared travel vouchers for Accounting Dept.
• Planned and coordinated agency’s training conferences throughout Texas.
• Tracked projects of managers and reported progress of assignments to Director.
• Maintained central filing system and records retention in accordance with state regulations.
06/08 - 12/09 Caseworker Assistant, TX. Dept. of Family and Protective Services (512) 487-3319
• Assisted caseworkers with investigating CPS clients by interviewing family members, teachers and
medical personnel.
• Responsible for supervising court appointed child/parent visitation and observed client behavior.
• Conducted unannounced home visits of clients, foster homes and relative placements for
verification of child(s) safety.
• Obtained and compiled criminal history and prior CPS history of clients.
• Verified and monitored clients were attending mandatory classes and court ordered services.
• Researched and tracked missing parents and federal/state benefits of clients.

2. 08/06 - 06/07 Administrative Assistant II, Office of Consumer Credit Commission (512) 936-7600
• Performed administrative support and technical program work for the examination section.
• Assisted field examiners by providing vital information to complete examinations and investigations.
• Processed exam reports, correspondence, and compiled reports of monies returned to customers.
• Provided current information on the status of licensees, personnel issues and past violations.
• Interpreted Texas Administrative Code procedures and communicated them to the public.
10/05 - 05/06 Human Resource Assistant, Texas Department of Criminal Justice (512) 305-9300
• Responsible for processing Employee Time Reports, Leave Requests and Overtime Applications.
• Maintained personnel files, processed job postings and scheduled interviews with applicants.
• Prepared and updated agency’s phone lists, activity calendars and employee work schedules.
• Answered multiple phone line for Division and directed to appropriate staff.
• Provided administrative and technical assistance to Division staff.
03/01 - 05/03 Administrative Technician III, Texas Department of Insurance (512) 463-6578
• Provided administrative and technical assistance to section manager.
• Open Records Liaison for the HMO Division with working knowledge of Public Information Act.
• Prepared confidential open record submissions to the Attorney General’s Office for review.
• Reviewed forms filed by HMOs for Texas Administrative Code and federal statute violations.
• Audited forms reviewed by co-workers for staff deficiencies.
• Prepared and assigned medical necessity cases for review by private medical companies.
08/95 - 12/00 Staff Services Assistant II, Texas Legislative Council (512) 463-1155
• Assisted in the supervision/training of messenger staff, receptionists, mail shipping operations and
custodial personnel.
• Served as agency’s security and parking coordinator by issuing access cards and parking permits.
• Updated and maintained agency’s inventory system in accordance to state regulations.
• Arranged maintenance, repair and service for agency equipment and facilities.
• Performed complex administrative support and technical assistance for division manager.
EDUCATION 1997-2001 Austin Community College
Associates Degree – Psychology
COMPUTER SKILLS Microsoft Office/Small Business/Outlook
Quickbooks
Crystal Reports
SQL+
Lotus Notes
Adobe Acrobat
Oracle
Novell GroupWise
SAP
Photo Shop
PERSONAL REFERENCES
Joshua Parker (512) 529-9004
Andrew Martens (512) 905-8290
Kim Fox (512) 825-1797