1. PASS
Passing Score: Your Score: Grade: PASS
EXAM SUMMARY FOR Dawn Pangcoy
CANDIDATE ID: 100352368
EXAM DETAILS
Date:
Exam Name: ITIL® Intermediate certificate in IT
Planning,Protection and Optimization
Score:
Result:
Topic Name Your Score
Demand Management (Strategy management, Patterns of business activity, Service packages and
SLPs.)
20.0%
Capacity management (Challenges and risks.) 60.0%
Capacity Management (Monitoring, Threshold management and control.) 100.0%
Planning, Protection and Optimization Roles and Responsibilities (IT service continuity
management, capacity management and availability management roles and responsibilities)
100.0%
IT Service Continuity Management (Invocation of the ITSCM plan and return to normal operation.) 20.0%
Availability Management (Proactive activities of Availability Management.) 100.0%
Information Security Management (ISM purpose and scope, ISM inputs and outputs.z0 100.0%
Capacity Management (Critical success factors and key performance indicators.) 100.0%
4/29/16 12:07 AM 30/40(75.0%)
70% 75.0%
