1. PASS
Passing Score: Your Score: Grade: PASS
EXAM SUMMARY FOR Dawn Pangcoy
CANDIDATE ID: 100352368
EXAM DETAILS
Date:
Exam Name: ITIL® Intermediate certificate in IT Service Offerings
And Agreements
Score:
Result:
Topic Name Your Score
Roles and Responsibilities (Roles and responsibilities of service level management, Roles and
responsibilities of service catalogue management, Roles and responsibilities of service portfolio
management.)
100.0%
Financial Management for IT Services (Process activities, methods and techniques of financial
management for IT services.)
60.0%
Demand Management (The basic concepts of the process, Activity-based demand management
and business activity patterns, Managing demand for service.)
60.0%
Service Portfolio Management (Service portfolio management process activities, methods and
techniques.)
100.0%
Service Level Management (The main activities, methods and techniques of service level
management and how it relates to the service lifecycle.)
60.0%
Supplier Management (The scope of the supplier management process.) 0.0%
Technology and Implementation Considerations (The evaluation criteria for technology and tooling
for process implementation.)
100.0%
Service Catalogue Management (Process activities, methods and techniques of service catalogue
management, Process activities, methods and techniques of service level management, Process
activities, methods and techniques of business relationship management.)
100.0%
1/21/16 11:22 PM 29/40(72.5%)
70% 72.5%
