ITIL OSA
- 1. PASS
Passing Score: Your Score: Grade: PASS
EXAM SUMMARY FOR Dawn Pangcoy
CANDIDATE ID: 100352368
EXAM DETAILS
Date:
Exam Name: ITIL® Intermediate certificate in IT Operational
Support and Analysis
Score:
Result:
Topic Name Your Score
Event management Event filtering, Event significance 100.0%
Introduction (Processes within Service Operation, Functions with Service Operation) 100.0%
Incident Management (Service Desk, Incident Management, Problem Management) 100.0%
Access Management 100.0%
Functions (Service Desk, Technical Management, IT Operations Management, Application
Management)
100.0%
Problem Management (Problem Management Techniques) 100.0%
Technology and Implementation Considerations (Technology Management) 100.0%
Request Fulfillment 100.0%
9/28/15 11:13 PM 40/40(100.0%)
70% 100.0%
