1. DAWN M LIVINGSTON HICKETHIER
732 S Main StreetOregon,WI 53575| 608.886.0851|hickethier.dml@gmail.com
OBJECTIVE
Accomplished consumer servicesupervisorlookingto leverageextensivebackground inrelationship
building,conflictresolution,and processimprovementin anentry-level human resources orhuman
relationsposition.
EXPERIENCE
2008 to
present
Rayovac Consumer Service Lead, SpectrumBrands
● Overseeproper and timely handlingof all consumer productinquiries,quality concerns,
damaged deviceclaimsandescalated situationsasreceived by phone,email,postal or social
media correspondence.
● Trainingand supervisingof newand currentstaff regardingcurrentproductline, department
procedures,and teamexpectations.
● Liaisonfor Customer Care,Consumer ServiceandQuality teams.
● Processingof datafor statistical analysisand maintenanceof Quality issuesanddatabases.
● Publishingof accurateand timely reportsto upper and senior managementaswell asother
departments as needed.
● Creation,implementation and maintenanceof call center KPIreportingstructure.
● Successful implementation of productreplacementcouponprogram.
● Promotion to Lead ConsumerQuality RepresentativeJanuary 2012.
● Assumed Manager responsibilitiesfor two reports October 2014
● Skilled in MicrosoftOfficeapplicationsincludingWord,Excel,PowerPoint,andAccess
● Familiarwith SAP
EDUCATION
Current
Graduation
May 2015
Master of Arts Degree- Organizational Leadership
FloridaInstituteof Technology - Tampa
Bachelorof ScienceDegree- Businessand Health
Management
University of Wisconsin –Superior
 CumLaude
REFERENCES
Availableuponrequest