2. A process by which a person imaginatively
directs ,guides and influences the work of
others in choosing and attaining specified
goals by mediating between the individual
and the organisation in such a manner
that both will obtain maximum satisfaction
2
3. 1. Communication
2. Positive Attitude
3. Honesty
4. Ability to Delegate
5. Exemplary character
6. Confidence
7. Energetic
3
5. •Good Leaders, Good Communicators
• A two-way process
•Prepare how you’ll communicate
•Deliver the message
•Receive the message
•Evaluate the effectiveness of the
communication afterwards
•Take corrective action as necessary
•Understand barriers of clear communication
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6. Poorly defined purpose for the communication.
Lack of respect by either party for the other.
Failure to establish the best medium for the
communication
.
6
7. Assumption that the listener receives the
message.
Ignored emotions or sensitivities.
Failure to understand the listener’s level of
understanding.
Intimidation by either party
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8. Write it down
The process of writing a business plan can be
more important than the actual document.
A mission statement
A values statement
A business plan.
8
10. 1) Do not speak with a forked tongue
2) Get personal
3) Get specific
4) Focus on leave-behinds & not take-aways
5)Have an open mind
6) Shut up and listen 10
11. 7) Replace ego with empathy
8) Read between the lines
9) Know what you are speaking about
10) Speak to groups as individuals
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