1. David Velazquez, CFP® 2041 N 20th
Dr, Phoenix, AZ, 85009
dvelazquez2003@yahoo.com 602-819-8718
Objective
To obtaina position asa Financial Planner.
Experience
April 2014 – Present: Financial Associate,Vanguard
 Accuratelyexecute implementationrequests,one-off monetaryrequestsandclerical updates on
clients’accounts.
 ConferwithAdvisorsto provide themwiththe accurate strategiestoexecute theirclient goals.
 Identifytrendsandsuggestimprovedcoursesof actionto managementto gainefficiencies
withinthe department.
October2013 – April 2014: Brokerage InvestmentProfessional,VanguardBrokerage Account(VBA)
ResearchandDevelopmentteam, Vanguard
 Gave clientsbest-in-classcustomerservice withaspecializationinVBA brokerage accounts.
 Initiateddiscussionswithclientsastothe benefitstoenrollinginour new VBA account.
 Servicedclientswithbrokerage transactions.
 Researchedclients’inquiriesand providedresolution.
 Instructed otherretail crew inVBA positioning.
 Activelyengagedclientsinenhancedguidance discussions.
March 2013 – October2013: Brokerage InvestmentProfessional,Vanguard
 Gave clientsbest-in-classcustomerservice withaspecializationinbrokerage accounts.
 Assistedclientswiththeirmonetaryandclerical transactions.
 Researchedclients’inquiriesand providedresolution.
 Activelyengagedclientsinenhancedguidance discussions regardingVanguardfunds,Vanguard
ETFs and brokerage assets.
 Answeredperipheral questionsregardingtheiraccounts.
January2013 – March 2013: ContractorSupportLead, Vanguard
 Leda teamof upto 12 retail servicescontractors.
 Mentored contractor crew on clientrelationshipmanagementskills andhow to increase their
call qualityratings.
 Assumed elevatedcall situationsto provide clientresolution.
November2013 – January2013: RetirementResource CenterIntern,Vanguard
 Gave clientsbest-in-classcustomerservice withaspecializationin RothIRAs, InheritedIRAs,
missedandadjustedrequiredminimumdistributions,andexcessremovals.
 Assistedclientswithall relatedtransactions.
 Explained relevantdetailsandavailableoptions before andaftertaxable events hadoccurred.

2. David Velazquez, CFP® 2041 N 20th
Dr, Phoenix, AZ, 85009
dvelazquez2003@yahoo.com 602-819-8718
October2011 – January2012: EducationSavingsGroupIntern,Vanguard
 Gave clientsbest-in-classcustomerservice withaspecializationin collegesavingsforminors.
 Assisted clientstoopennew 529 college savings accountssponsoredby five differentstates.
 Explainedtax and federal studentaid nuances.
 Comparedandcontrastedinvestmentvehicles forsuitability.
 Flawlessly processed clienttransactions.
December2011 – December2013: 4HELP Rotational Associate,Vanguard
 Gave overflow assistance tothe VanguardInformationCenter.
 CoachedcrewmembersinlocatinginformationinInfoWave andotherVanguardinformational
resources.
 Assistedcrewmemberswith less-frequentlyperformedprocesses.
May 2011 – March 2013: Mutual FundInvestmentProfessional, Vanguard
 Gave clientsbest-in-classcustomerservice withaspecializationinmutual fundaccounts.
 Assistedclientswiththeirmonetaryandclerical transactions.
 Engagedclientsinenhancedguidance discussions regardingsuitabilityof Vanguardfunds.
 Answeredperipheral questionsregarding clientaccounts.
October2010 – April 2011: ProcessingContractor, Randstad
 Processed purchase andcontributioncheckstoclientaccounts.
 Openednewaccounts andmade clerical changes.
 Made outcallstoclientsto resolve clientissues.
April 2008 to February2010: CustomerService Representative,Beneco,Inc.
 Assistedclientwithall their403(b)7account inquiries.
 Assistedclientswiththeirdistribution options.
 Explained planbenefitssuchashardshipwithdrawalsandloanprograms.
 Activelyengagedclientsinenhancedguidance discussions regardingplanmutual funds.
Education
 Bachelorof Arts, FloridaState University,Collegeof Business,2001, Tallahassee,FL
Certifications
 Series7 & Series63 licensing
 CERTIFED FINANCIALPLANNER®designation achievedMarch2015