2. Informed:
• Seek out and maintains required skills,
knowledge and information to enable
effective performance of role requirement.
3. Negative indicators
• Unaware of recent changes
• Lack of CPD (continuous professional
development) evidence
• Lack of preparation
• Reactive rather than proactive
• Not following policies and procedures
• Not able to work effectively in a team due to
lack of knowledge
4. Expected
• Keep up to date with all industry changes
• Evidence of required CPD
• Demonstrates active listening
• Take ownership of own knowledge
• Communicate well with others
• Demonstrates awareness of role requirements
• Attend training
• Attends team meetings / briefings
5. Higher
• Uses finding from research to enhance
performance
• Seek out learning opportunities for self and
others
• Seeks feedback on own knowledge
• Anticipates required learning / knowledge and
take action to reflect
• Attends relevant focus group or networking
event
