In this Business Analysis training session, you will learn about Requirement Elicitation Techniques. Topics covered in this session are: • Techniques  Interviews  Focus Groups  Facilitated Work Shops  Group Creativity Techniques  Group Decision Making Techniques  Questionnaires & Surveys  Observations  Prototypes • Introduction to Object Oriented Analysis For more information, click here: https://www.mindsmapped.com/courses/business-analysis/business-analysis-training-for-beginners-as-per-babok-v3/

1. Business Analysis
Training
Requirement Elicitation
Techniques

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Agenda
• Techniques
Interviews
 Focus Groups
 Facilitated Work Shops
 Group Creativity Techniques
 Group Decision Making Techniques
 Questionnaires & Surveys
 Observations
 Prototypes
• Introduction to Object Oriented Analysis

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Techniques
 Interviews
 Focus Groups
 Facilitated Work Shops
 Group Creativity Techniques
 Group Decision Making Techniques
 Questionnaires & Surveys
 Observations
 Prototypes

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Interviews
 It is a common/easy technique used in requirement gathering
 It is a formal or informal direct talking approach to gather information
 Performed by either prepared or spontaneous questions and
recording responses
 It may be one to one or one to multiple or multiple to multiple
 This technique helps in obtaining highly focused business process
knowledge from stake holder
 This approach needs less planning and less stakeholder commitment
for small groups

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Focus Groups
 It is a technique where prequalified stakeholders and SMEs are brought
together to elicit their attitudes/ideas about a product, service or result
 It is guided by a moderator who help the group focused and produces the
report
 Focus group can gather in a same room or online over network
 It can be utilized during any life-cycle state: exploratory, under development,
ready to launch, or in production
 It is typically more structured unlike brainstorming where goal is to actively
seek broad, creative, even exaggerated ideas

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Facilitated Workshops
 It is a most effective & structured way to gather and deliver high
quality cross-functional requirements quickly
 It is a highly productive focused event attended by carefully selected
key stakeholders and subject matter experts for a short, intensive
period
 It is guided and moderated by a facilitator who has strong subject
knowledge/experience
 This technique helps in identifying issues and get resolved quickly
than individual sessions
 It is also called as JAD session where it brings users and development
team together
 It can promote trust, mutual understanding, and strong
communications among the project stakeholders and project team

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Group Creativity Techniques
 Brainstorming
• It is an excellent way to foster creative thinking about a problem and it
aims to produce multiple new ideas/solutions for further analysis
 Nominal Group Technique
• Useful ideas are voted and ranked for further brainstorming and
prioritization
 The Delphi Technique
• Experts answers questionnaire in 2 or more rounds and have options to
revise their earlier answers
• During this process the range of the answers will decrease and the group
will converge towards the "correct" answer
 Idea/Mind Mapping
 Affinity Diagram

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Group Decision Making Techniques
 This technique is used when there is different ideas from Users
who are in similar role
 It is an assessment process of multiple ideas
 It is used to generate, classify, finalize and prioritize requirements
 Different Methods are:
• Unanimity – Everyone agrees for single solution
• Majority – More than 50% members support
• Plurality – Largest block agrees for an idea
• Dictatorship – One person in the group decides

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Questionnaires and Surveys
 It is set of written questions to gather requirement from wide range of people in
very short period of time
 These questions/surveys are sent to stakeholders and SMEs
 This technique is used when statistical analysis is required among the ideas
 Types of Questions:
• Closed – Questions with predefined list of responses/answers
• Open ended – Questions which are open to answer anything
 Normally Closed questions are used in Surveys as it helps analyzing the responses
faster

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Observations
 It is a direct way of viewing individuals in their work environment to see how a
task, job or a process is carried out
 This method is used when user has difficulty allotting time or articulating
requirement
 It is also called as Job Shadowing or Following people around
 It is also used to study the detailed process and to uncover hidden requirements
 This technique is appropriate when documenting details about current processes
or if the project is intended to enhance or change the current process
 Types of Observation:
• Passive/Invisible
• Active/Visible

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Prototype
 It is providing a working model of a expected product
 It gives better clarity in visual form rather than just oral or written representation
of requirements
 Prototypes can be created by various mock-ups and it helps users in
experimenting, providing feedback and revision
 When sufficient revisions are done to prototype, then the requirements gathered
are moved to next phase of the project
 Types of Prototype:
• Horizontal – Eg: Just UI with no backend logic gives overview
• Vertical – Eg: Both UI and logic gives deep understanding

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Thank You!