Dwe m4 cyber bullying and conflict resolution

This programme has been funded with
support from the European Commission
digital education that
promotes the digital
wellbeing of students
This publication has been produced with the support of the Erasmus+ Programme of the
European Union. The contents of this publication are the sole responsibility of the authors and
can in no way be taken to reflect the views of the National Agency and/or the European
Commission. 2018-1-UK01-KA203-48214.

MODULE 4
Cyberbullying & Conflict
Resolution

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This programme has been funded with support from the
European Commission. The author is solely responsible for
this publication (communication) and the Commission
accepts no responsibility for any use that may be made of
the information contained therein.
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EXPLORE
User’s inputs to negative online activity and
how or when to step in
CREATE GUIDELINES FOR
Dealing with online cruelty as well as offline
cruelty
REFLECT ON YOUR OWN
Experiences of online cruelty, what is right
and wrong to do
ANALYSE OTHER
User’s perspectives, motives and feelings.
Cyberbullying
and Conflict
Resolution
UNDERSTANDING
Restorative Practice, Values & Questions and
applying to situations of online conflict

www.digital-wellbeing.eu Integrated digital education skills for educators
Module 4
Overview
cyberbullying
& Conflict
Resolution
Are you respectful online? Everyone has
different feelings and opinions and it is
important to respect differences online. You
may wish to comment on something
someone has shared but always remember
that behind every account is a real
person. In this module, we explore and look
at the issues of Digital Drama and
Cyberbullying and how to resolve using
conflict resolution

Module 4
Cyberbullying and
Conflict Resolution
Learning Outcomes
• You will understand the difference between online
and offline cyberbullying and digital drama
• You will learn how cyberbullying can occur in
education and what a cyberbullying educational
policy should include
• You will learn the different types of cyberbullying
and how to react to cyberbullying and negativity
online
• You will be able to address countering hate speech
online

We all need to realize that social networking communities are here to stay, considering the
millions of users that they have. In addition, there are blogs as well as the video blogs. And there
are students who are actively engaged in all these online communities. But we also need to look
at the kind of effects that negative online activity is having on the youth, especially students.
NEGATIVE ONLINE ACTIVITY

With increasing use of social media there are more risks for young people to become targets or
victims of cyberbullying, or even aggressors. Technology’s progression is often equated with the
advancement of human societies and in turn has changed the way people interact. This policy
outlines the importance of educating students and the need to raise awareness on the issues of
cyberbullying and the devastating effects.
Create a Cyberbullying Policy in Education

Integrated digital education skills for educators www.digital-wellbeing.eu
CYBERBULLYING POLICY IN
EDUCATION
Cyberbullying involves using the Internet or
mobile phones to send hurtful messages or
posting information to damage people’s
reputation and friendships. Cyberbullying is
similar to other types of bullying, except
that it takes place online and through text
messages sent to mobile phones.
Cyberbullies can be classmates, online
acquaintances, and even anonymous users,
but most often they do know their victims.
Preventing cyberbullying in education!
https://dcscork.ie/policy/cyberbullying-policy/

CYBERBULLYING POLICY IN
EDUCATION
The Acceptable Use Policy (AUP) ensures the
following:
• Supervision is always in place when students are
online
• Websites are previewed and evaluated
• Firewalls and filters have been installed in all
computers and these are regularly updated
• Students’ internet usage is monitored by
checking user files, temporary files and history
files
• Students do not have access to MSN or social
networking sites such as Facebook and Twitter.

The ways that students can bully online are:
 Sending someone mean or threatening emails, instant messages, or
text messages
 Sending photos without permission being sought or granted
 Excluding someone from an instant messenger friends/buddy list or
blocking her email for no reason
 Tricking someone into revealing personal or embarrassing information
and sending it to others
CYBERBULLYING POLICY IN EDUCATION

 Using someone’s password or breaking into someone’s email or
instant message account to send cruel or untrue messages while
posing as that person
 Creating websites to make fun of another person such as a classmate
or teacher
 Uploading photos to social networking sites without permission being
sought or granted
 Using websites to rate peers
 Leaving hurtful comments on social networking sites such Facebook or
Twitter
CYBERBULLYING POLICY IN EDUCATION

Manners and tone in emails and Social Media posts
Consider how others interpret your post?
How do you handle misinterpretation?
ACTIVITY Role Play/Case Study

DEALING WITH ONLINE & OFFLINE CRUELTY

HOW TO REACT TO
NEGATIVITY ONLINE?
• Ignore and block the bully. Offenders
often want attention. Take it away and
they may give up.
• Save the evidence. You may need it
later for documentation.
• Change your privacy settings. Allow
only people you trust to see or
comment on your pages.
• Tell trusted friends and peers
• Create a support network.

HOW TO REACT TO THE
NEGATIVITY
• Stand up to offender(s) when
appropriate. Make it clear that you
think online cruelty in wrong and tell
the offender to back off.
• Point out the bully’s motivation to the
target and explain that many offenders
act cruelly to gain control, power, or
status.
• Help the target find friends and
leaders who can help de-escalate the
situation. It’s easier to stand up to
cruelty when you are not alone.

Over the course of a few days, two of your Facebook friends
get into a disagreement over a controversial subject.
You don’t have any opinion on the subject, but they’re really,
really angry with each other about their differing views.
You’re not very close friends with either of these people, but
because their notes and status updates appear on your news
feed, you’re exposed to their argument.
WHAT WOULD YOU DO?

There are many options. Just some of them include:
• You could leave a comment on one or both of their profiles. You
could send an email or a private message to one or both of them.
• You could update your status message and ask them to stop.
• You could ignore their updates until they cool down.
• You could unfriend them.
• Or, you could do something completely different!
WHAT WOULD YOU DO?

• Will what I do have any effects on me? How will I feel about
what I choose?
• Will what I do have any effects on the two people that are
fighting?
• Will what I do have any effects on my Facebook friends?
• How about on people who stumble across my profile, or
profiles of the people that are fighting? What?
BEFORE YOU DECIDE

Click here and learn:
• What does ‘feeling bullied' mean?
• What to do?
• Gathering evidence
Alternatively, or simultaneously, you can seek advice by contacting
various anti-bullying organisations such as The Equality Authority,
Employment Rights, Labour Relations Commission
Delve a little deeper: What to do if you feel you
are being bullied

Digital drama is a new phrase that refers to forms of abuse
and violence young adults in the technology world.
http://www.dtwtx.org/linked_tchtoolbox/03-dtwtx-discussion.pdf
LET’S UNDERSTAND - DIGITAL DRAMA

LET’S UNDERSTAND -
CYBERBULLYING
StopCyberbullying.org, an expert
organisation dedicated to internet safety,
security and privacy, defines
cyberbullying as: "a situation when
someone is repeatedly 'tormented,
threatened, harassed, humiliated,
embarrassed or otherwise targeted' by
another person using text messaging,
email, instant messaging or any other
type of digital technology.

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Can happen in many ways, you may
be excluded from online activities,
conversations or social media tags
EXCLUSION

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Is sustained and intentional bullying comprised
of abuse of threatening messages sent
HARRASSMENT

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Is when someone logs into your social media
account and impersonates you posting
inappropriate content in your name
FRAPING

Can be created by someone to hide their real
identity with the intention of cyberbullying
FAKE PROFILES4

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Is designed to provoke a response using insults
on online forums and social media sites. A troll
will personally attack you aiming to make you
angry and provoke a response
TROLLING

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Involves stealing online identities and
recreating profiles for deceptive purposes
CATFISHING

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Is the public humiliating of a person by the
sharing of private or embarrassing
information without consent
OUTING

Is a dangerous form of cyberbullying in which
attackers usually adults harass victims or young
people and contact them by email or social
media messages
CYBERSTALKING8

CAN YOU FIGURE OUT WHY THIS GIRL IS BEING BULLIED?

IF YOU EXPERIENCE CYBERBULLYING…
STOP!
Don’t do anything.
Take 5! to calm down.
BLOCK!
Block the cyberbully
and limit online
communications to
close friends & family
TELL!
Tell a trusted adult,
you don’t have to
face this alone

EFFECTS OF CYBERBULLYING

HATE SPEECH
“Cruel, hostile or negative statements about
someone based on their race, religion,
national origin, ability, age, gender,
or sexual orientation”

How might hate
speech damage an
online community?
WHAT DO YOU THINK THEIR
MOTIVE MIGHT BE?
Hate speech pervades the Internet
and it causes a great deal of harm.
It poisons debate, fuels prejudice,
paves the way for real-world violence
and divides society.

FAKE NEWS
“Christmas markets are called
winter markets because of the Muslims”
https://www.bosch-stiftung.de/en/story/what-can-be-done-combat-online-hate-speech

COUNTER SPEECH
“This story is based on a poorly researched
news article. Actually, only a few Christmas
markets are called winter markets. The reason
they are, however, is that they start before
the Christmas season and continue into
January. You can read more about it in a
number of places, including the Bild Blog”

FAKE NEWS
“Burn all the asylum
centers to the ground”

COUNTER SPEECH
“I’m going to report this comment to the
website operator, because not only is it a
breach of netiquette; it’s also a violation of
Article 5 of the German Constitutions, according
to the German Criminal Code.”
Statements from being normalised. Reminding the
aggressor of netiquette rules is a good first step

TIPS FOR
COUNTERING
HATE SPEECH
ONLINE
DON’T GET PERSONAL
Challenge the message - don’t attack the person who sent it.
Provoking defensiveness on their part might inflame the
situation and you don’t want others to leap to their defence.
DON’T BE ABUSIVE
Make sure your words and any content you share do not
spread bigotry, prejudice, or hate, or contain otherwise
unlawful content.
DON’T SPREAD THEIR HATE
Giving attention to fringe individuals with few followers and
their hatred can be counterproductive. You might give them
the attention and publicity that they crave.
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TIPS FOR
COUNTERING
HATE SPEECH
ONLINE
RESPOND PROMPTLY
Responding to old posts risks reviving a conversation and
having the adverse effect of spreading hate speech to others
who might not have seen it before. Timing is therefore critical.
TRY TO ENLIST INFLUENTIAL SUPPORTERS
Celebrities, politicians, civic leaders and subject experts can
help bring attention or add weight to your counter-narrative.
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This publication reflects the views only of the authors, and the Education, Audiovisual and Culture Executive Agency and the
European Commission cannot be held responsible for any use which may be made of the information contained therein."
Exercises &
Activities

Have an open discussion as a class about your educational
bullying policy…
Do you know where to find the bullying policy?
What does it say?
Do you understand it?
Are you confident you would/do know what to do if you
come across a bullying or conflict situation?
ACTIVITY 1: DISCUSS THE BULLYING POLICY AND
PROCEDURES IN YOUR EDUCATIONAL ORGANISATION

The biggest question students have is what to do when
you are a witness or bystander?
Research shows that most students want to help when they witness
harassment online and offline – they just don’t know how. Here’s help
for the online part of that. The bullying prevention field talks
about turning bystanders into upstanders. Here’s help for those digital
bystanders. Upstanders can be counter-speakers, as well as
supporters online and in person!
Here are the counter speech do’s and don’ts
https://socialmediahelpline.com/counterspeech-dos-and-donts-for-
students/
ACTIVITY 2: COUNTER SPEECH TIPS

• “Considerations for Successful Counterspeech,”
• More tips for countering harassment offline as well as online at
iHollaback.org
• “Defusing Hate: A Strategic Communication Guide to Counteract
Dangerous Speech,”
• Megan Phelps-Roper’s February 2017 TED Talk
• HeartMob’s Social Media Safety Guides
• FAQ at DangerousSpeech.org
• “Stopping Hate: How to Counter Hate Speech on Twitter,” a pdf guide
from the Media Diversity Institute in London
• StoptheTrolls.org,
ACTIVITY 3: More Resources

Module 4
cyberbullying and
Conflict Resolution
Learning Outcomes
• You now know the different ways that
cyberbullying can occur in your college and
what your educational organisation should
have in place to protect you and others
• That there are a number of steps you can take
to deal with and react to online bullying and
negativity. The most important thing is to not
deal with it alone. There is help and ways to
tackle online bullying!
• You know that cyberbullying is prevalent and
can come in many different ways such as:
exclusion, harassment, fraping, fake profiles,
trolling, catfishing, outing, cyberstalking. If you
experience any of these types of bullying, you
now know what to do.

Thank You Any Questions?
@wellbeingeducators
www.digital-wellbeing.eu
Linked In: https://www.linkedin.com/groups/12146555/

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