1. Darius McCoy mccoudarius@yahoo.com
3411 Oak Arbor Ln. Apt .C Charlotte, North Carolina 28211 704-713-6715
Objective: To utilize my skills and qualifications to become a valuable asset of a rewarding company
Summary of Qualification:
 More than 8 years of proven customer service skills.
 Capable of typing 30 wpm. Also skilled with Microsoft Word/Office/Excel
 Professional demeanor and appearance, Proactive personality.
 Self-motivated, assertive, well organized, and efficient
 Goal-oriented strategist whose confidence, perseverance and vision promote success.
 Quickly learns, outstanding communication skill, procedures and methods.
Education: Myers Park High School – Charlotte, NC 2005 - 2009
High School Diploma
 Student-Athlete
 Strong focus on success in classroom and on field
CareerSafe/GoodWill Opportunity Campus December 2016
Certificate of Completion-Forklift operator (Sit-Down)
 Studied courses certified by OSHA, to become certified forklift operator.
 Took week long course on proper safety mechanics, and training on proper
techniques while operating forklift (sit-down)
Experience: Convergys Nov 2014-Feb 2015
Health Insurance Cust. Serv. Rep
 Studied Federal/State health laws and regulations.
 Got certified to assist applicants get health coverage
 Answer/transfer calls
 Assist customers through application process to get health coverage.
 Use call tracking system “sibel” with documentation of call.
Dietary Aide(White Oak Manor) Jan. 2010 – Apr. 2011
 Assist in delivering meals to residents and staff
 Promptly find satisfying resolutions for disgruntled residents
 Maintain cleanliness and sanitation of kitchenware, meal plates and work area
 Awarded Employee of the Month in May 2010
International Paper – Charlotte, NC Oct. 2008 – Nov.2009
Packer
 Use scanner to ensure proper order pulling
 Assemble merchandise on assembly line
 Met hourly production goals of 100+ boxes (40+ pallets)
 Used pallet jacks to move merchandise