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BRISBANE SHOPIFY MEETUP
BRISBANE
MEETUP
Thursday 19th April 2018
#ShopifyMeetup
#ShopifyMeetup
Welcome!
#ShopifyMeetup
WhoisAttendingthisShopifyMeetup?
Over 200 people on the guest list.
19%
3%
12%
63%
3% I am a freelance or agency
professional working with
clients
I am an app developer
I am thinking of starting a
business on Shopify
I currently have a store on
Shopify
No answer
#ShopifyMeetup
AbouttheHosts
Reload Media is a Shopify Experts agency, having worked with dozens of Shopify and
Shopify Plus sites on all facets of their digital marketing, including Google AdWords,
SEO, Pay Per Click, Social Media and more.
#ShopifyMeetup
AbouttheEventSponsor
Creatively Squared connects brands with talented creatives to produce
original, authentic visual content. Their system carefully aligns visual
aesthetics, capabilities and core values to find the perfect creative talent
for your brand.
17,000+ creatives | From 130+ countries | Producing content in 7
countries
Find out more: www.creativelysquared.com
#ShopifyMeetup
AbouttheDrinksSponsor
dotmailer is a marketing automation platform with email at its core. Since 1999, they’ve
been empowering global marketers with the tools and services that make it easy to get
outstanding results.
150+ countries use dotmailer, with 70,000+ customers and 200+ employees.
Find out more: www.dotmailer.com
#ShopifyMeetup
AbouttheDrinksSponsor
zipPay allows your customers to buy now and pay later on their own terms. By adding
their love it, have it, pay later messaging in your customer journey, including product
pages, you'll see on average, an increase in conversion of 20% and increased order size
of 35%.
Empower your customers with an "always interest free digital wallet" today by offering zip
at checkout online and instore.
Find out more: www.zippay.com.au
#ShopifyMeetup
Tonight’sSpeakers
Our speakers and panel for tonight are:
Ruth Stephensen
Creatively Squared
Philip Scarff
Petal and Pup
Ben Robinson
Shopify
#ShopifyMeetup
Ruth Stephensen Creatively Squared
#ShopifyMeetup
Philip Scarff Petal and Pup
Who We Are
Our Journey So Far
Learning’s and Take Away
Who We Are
Tiffany – Entrepreneur and P & P Owner
Philip – Chief Executive Officer
Julian – Chief Operating Officer
Robyn – H.R. Manager
Who We Are
Tiffany Started P & P in July 2014
Brisbane Based Online Women’s Fashion Boutique
Latest Styles at Affordable Prices
Happy Customers
Key Take Outs
The 80/20 Rule - Keep Things Simple – Don’t Over Complicate
Recognise What You Are Good At and What You Aren’t
Don’t Try and Be Everything to Everyone
Set Yourself Some Goals and Targets and Measure Them
Sales Targets
Repeat Shoppers
Data Base
Social Media Following
Starting Off
Don’t Expect to Much to Start
You Will Need To Invest Today to Build a Business for the
Future
Pay As You Go
Understand What Gross Profit Margin You Will Need to Build
a Sustainable and Profitable Business
Gross Profit Margin is Different to Mark Up
Buy for $10 and sell $25
The Gross Profit Margin Calculation
10 divided by 25 = .40
100 minus 40 = 60% Gross Profit Margin
You Will Most Likely Need an Average 50% Gross Margin Across
Your Range
Think in % Terms
% $ $ $
Annual Sales 100% 100,000.00 500,000.00 1,000,000.00
Gross Profit 50% 50,000.00 250,000.00 500,000.00
Less Expenses
Advertising 7.5% 7,500.00 37,500.00 75,000.00
Shipping (Nett) 5.0% 5,000.00 25,000.00 50,000.00
Payment Gateways 4.0% 4,000.00 20,000.00 40,000.00
Rent 2.0% 2,000.00 10,000.00 20,000.00
Wages 10.0% 5,000.00 50,000.00 100,000.00
Electricity, Phone, Internet etc. 2.5% 2,500.00 12,500.00 25,000.00
Accountants, Insurance, Banking etc. 3.0% 3,000.00 15,000.00 30,000.00
Miscellaneous 2.5% 2,500.00 12,500.00 25,000.00
Nett Profit Before 13.5% $13,500.00 $67,500.00 $135,000.00
Think in % Terms
% $ $ $
Annual Sales 100% 100,000.00 500,000.00 1,000,000.00
Gross Profit 50% 50,000.00 250,000.00 500,000.00
Less Expenses
Advertising 7.5% 7,500.00 37,500.00 75,000.00
Shipping (Nett) 5.0% 5,000.00 25,000.00 50,000.00
Payment Gateways 4.0% 4,000.00 20,000.00 40,000.00
Rent 2.0% 2,000.00 10,000.00 20,000.00
Wages 10.0% 5,000.00 50,000.00 100,000.00
Electricity, Phone, Internet etc. 2.5% 2,500.00 12,500.00 25,000.00
Accountants, Insurance, Banking etc. 3.0% 3,000.00 15,000.00 30,000.00
Miscellaneous 2.5% 2,500.00 12,500.00 25,000.00
Nett Profit Before 13.5% $13,500.00 $67,500.00 $135,000.00
#ShopifyMeetup
Ben Robinson Shopify
Customer Loyalty
The value, psychology and mechanics of customer loyalty programs.
Loyalty programs increase
customer lifetime value.
Loyalty programs decrease
customer acquisition costs.
Loyalty programs increase your
recurring revenue.
1.7million
Australian Users
66%
Women
Stocard Loyalty App Users
https://internetretailing.com.au/most-popular-australian-loyalty-programs-revealed/
Before considering a loyalty program and your membership tiers, you must
consider why someone would join it in the first place, right?
A few questions to ask yourself:
● What’s the benefit?
● What emotions are you stimulating?
● What motivates people to sign up?
● How much effort will signing up for your loyalty program take?
This requires a bit of digging and really knowing your customers; specifically
knowing what motivates them.
“Why Should Someone Join My Loyalty
Program?”
If something is easy to do, even
with low motivation, it doesn’t
take much for someone to take
action.
Keep track of customer preferences
to build a loyalty program they’ll
adore and in turn, tell their tribes
about.”
1. Keep detailed records on your customers.
2. Take action on what you know about them.
With Shopify’s Customer Accounts, you keep your own “index cards” — an
individual record of each customer — along with their:
● Shipping Preferences
● Birthday
● Lifetime Value
● Order History
Understanding commonalities between your most frequent / highest spending
customers will prove a valuable source of information to help shape your program.
“What kind of preferences and info?”
Loyalty Fundamentals:
Points, Referrals and
Segmentation.
Bonus Points
Events
Move merchandise during slower sales
cycles, holding exclusive “members only”
double or triple points days.
Referral Bonuses
When loyal customers are really into your
brand, there’s a strong likelihood they’ve
already talked about you with the people
closest to them.
Easy Input
Highlight
Value
Gamify the
Customer
Experience
92% of consumers describe their loyalty
participation as either ‘fun’, or ‘economical’.
● Buy a product - earn points
● Leave a review - earn points
● Create an account - earn points
● Read content - earn points
● Follow a social channel - earn points
General Loyalty
● Smile.io (formerly Sweet Tooth)
● Swell
● LoyaltyLion
Referral Marketing
● Talkable
● ReferralCandy
Reviews
● PowerReviews
● Yotpo
Loyalty Technology and Partnership Stack
Thanks, and Good Luck!
#ShopifyMeetup
Panel Question Time!
#ShopifyMeetup
Tonight’sSpeakers
Our speakers and panel for tonight were:
Ruth Stephensen
Creatively Squared
Philip Scarff
Petal and Pup
Ben Robinson
Shopify
#ShopifyMeetup
StayinTouch!
To stay in the loop for future Brisbane Shopify Meetup events, you can:
o Join the “Brisbane Shopify Meetup” group on Meetup.com
o Follow the Reload Media twitter account @reload_media
o If you registered for tonight, we’ll email you when the next one is on.
Our next event will be on Thursday 26th July 2018.
#ShopifyMeetup
Thanks for Coming!

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Brisbane Shopify Meetup - 19th April 2018

  • 1. BRISBANE SHOPIFY MEETUP BRISBANE MEETUP Thursday 19th April 2018 #ShopifyMeetup
  • 3. #ShopifyMeetup WhoisAttendingthisShopifyMeetup? Over 200 people on the guest list. 19% 3% 12% 63% 3% I am a freelance or agency professional working with clients I am an app developer I am thinking of starting a business on Shopify I currently have a store on Shopify No answer
  • 4. #ShopifyMeetup AbouttheHosts Reload Media is a Shopify Experts agency, having worked with dozens of Shopify and Shopify Plus sites on all facets of their digital marketing, including Google AdWords, SEO, Pay Per Click, Social Media and more.
  • 5. #ShopifyMeetup AbouttheEventSponsor Creatively Squared connects brands with talented creatives to produce original, authentic visual content. Their system carefully aligns visual aesthetics, capabilities and core values to find the perfect creative talent for your brand. 17,000+ creatives | From 130+ countries | Producing content in 7 countries Find out more: www.creativelysquared.com
  • 6. #ShopifyMeetup AbouttheDrinksSponsor dotmailer is a marketing automation platform with email at its core. Since 1999, they’ve been empowering global marketers with the tools and services that make it easy to get outstanding results. 150+ countries use dotmailer, with 70,000+ customers and 200+ employees. Find out more: www.dotmailer.com
  • 7. #ShopifyMeetup AbouttheDrinksSponsor zipPay allows your customers to buy now and pay later on their own terms. By adding their love it, have it, pay later messaging in your customer journey, including product pages, you'll see on average, an increase in conversion of 20% and increased order size of 35%. Empower your customers with an "always interest free digital wallet" today by offering zip at checkout online and instore. Find out more: www.zippay.com.au
  • 8. #ShopifyMeetup Tonight’sSpeakers Our speakers and panel for tonight are: Ruth Stephensen Creatively Squared Philip Scarff Petal and Pup Ben Robinson Shopify
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  • 40. Who We Are Our Journey So Far Learning’s and Take Away
  • 41. Who We Are Tiffany – Entrepreneur and P & P Owner Philip – Chief Executive Officer Julian – Chief Operating Officer Robyn – H.R. Manager
  • 42. Who We Are Tiffany Started P & P in July 2014 Brisbane Based Online Women’s Fashion Boutique Latest Styles at Affordable Prices Happy Customers
  • 44. The 80/20 Rule - Keep Things Simple – Don’t Over Complicate Recognise What You Are Good At and What You Aren’t Don’t Try and Be Everything to Everyone Set Yourself Some Goals and Targets and Measure Them Sales Targets Repeat Shoppers Data Base Social Media Following
  • 45. Starting Off Don’t Expect to Much to Start You Will Need To Invest Today to Build a Business for the Future Pay As You Go Understand What Gross Profit Margin You Will Need to Build a Sustainable and Profitable Business
  • 46. Gross Profit Margin is Different to Mark Up Buy for $10 and sell $25 The Gross Profit Margin Calculation 10 divided by 25 = .40 100 minus 40 = 60% Gross Profit Margin You Will Most Likely Need an Average 50% Gross Margin Across Your Range
  • 47. Think in % Terms % $ $ $ Annual Sales 100% 100,000.00 500,000.00 1,000,000.00 Gross Profit 50% 50,000.00 250,000.00 500,000.00 Less Expenses Advertising 7.5% 7,500.00 37,500.00 75,000.00 Shipping (Nett) 5.0% 5,000.00 25,000.00 50,000.00 Payment Gateways 4.0% 4,000.00 20,000.00 40,000.00 Rent 2.0% 2,000.00 10,000.00 20,000.00 Wages 10.0% 5,000.00 50,000.00 100,000.00 Electricity, Phone, Internet etc. 2.5% 2,500.00 12,500.00 25,000.00 Accountants, Insurance, Banking etc. 3.0% 3,000.00 15,000.00 30,000.00 Miscellaneous 2.5% 2,500.00 12,500.00 25,000.00 Nett Profit Before 13.5% $13,500.00 $67,500.00 $135,000.00
  • 48. Think in % Terms % $ $ $ Annual Sales 100% 100,000.00 500,000.00 1,000,000.00 Gross Profit 50% 50,000.00 250,000.00 500,000.00 Less Expenses Advertising 7.5% 7,500.00 37,500.00 75,000.00 Shipping (Nett) 5.0% 5,000.00 25,000.00 50,000.00 Payment Gateways 4.0% 4,000.00 20,000.00 40,000.00 Rent 2.0% 2,000.00 10,000.00 20,000.00 Wages 10.0% 5,000.00 50,000.00 100,000.00 Electricity, Phone, Internet etc. 2.5% 2,500.00 12,500.00 25,000.00 Accountants, Insurance, Banking etc. 3.0% 3,000.00 15,000.00 30,000.00 Miscellaneous 2.5% 2,500.00 12,500.00 25,000.00 Nett Profit Before 13.5% $13,500.00 $67,500.00 $135,000.00
  • 49.
  • 51. Customer Loyalty The value, psychology and mechanics of customer loyalty programs.
  • 52. Loyalty programs increase customer lifetime value. Loyalty programs decrease customer acquisition costs. Loyalty programs increase your recurring revenue.
  • 53. 1.7million Australian Users 66% Women Stocard Loyalty App Users https://internetretailing.com.au/most-popular-australian-loyalty-programs-revealed/
  • 54. Before considering a loyalty program and your membership tiers, you must consider why someone would join it in the first place, right? A few questions to ask yourself: ● What’s the benefit? ● What emotions are you stimulating? ● What motivates people to sign up? ● How much effort will signing up for your loyalty program take? This requires a bit of digging and really knowing your customers; specifically knowing what motivates them. “Why Should Someone Join My Loyalty Program?”
  • 55. If something is easy to do, even with low motivation, it doesn’t take much for someone to take action.
  • 56. Keep track of customer preferences to build a loyalty program they’ll adore and in turn, tell their tribes about.”
  • 57. 1. Keep detailed records on your customers. 2. Take action on what you know about them. With Shopify’s Customer Accounts, you keep your own “index cards” — an individual record of each customer — along with their: ● Shipping Preferences ● Birthday ● Lifetime Value ● Order History Understanding commonalities between your most frequent / highest spending customers will prove a valuable source of information to help shape your program. “What kind of preferences and info?”
  • 59. Bonus Points Events Move merchandise during slower sales cycles, holding exclusive “members only” double or triple points days.
  • 60. Referral Bonuses When loyal customers are really into your brand, there’s a strong likelihood they’ve already talked about you with the people closest to them. Easy Input Highlight Value
  • 61. Gamify the Customer Experience 92% of consumers describe their loyalty participation as either ‘fun’, or ‘economical’. ● Buy a product - earn points ● Leave a review - earn points ● Create an account - earn points ● Read content - earn points ● Follow a social channel - earn points
  • 62. General Loyalty ● Smile.io (formerly Sweet Tooth) ● Swell ● LoyaltyLion Referral Marketing ● Talkable ● ReferralCandy Reviews ● PowerReviews ● Yotpo Loyalty Technology and Partnership Stack
  • 65. #ShopifyMeetup Tonight’sSpeakers Our speakers and panel for tonight were: Ruth Stephensen Creatively Squared Philip Scarff Petal and Pup Ben Robinson Shopify
  • 66. #ShopifyMeetup StayinTouch! To stay in the loop for future Brisbane Shopify Meetup events, you can: o Join the “Brisbane Shopify Meetup” group on Meetup.com o Follow the Reload Media twitter account @reload_media o If you registered for tonight, we’ll email you when the next one is on. Our next event will be on Thursday 26th July 2018.