Mr. Dany Denoncourt worked as an Air-Transat Destination Representative for Jacamar Naturalist Tours in Costa Rica from December 2014 to March 2015. His responsibilities included welcoming clients at the airport, coordinating transportation, delivering documents, providing customer service, and briefing clients on activities and facilities. The general manager states that Mr. Denoncourt provided extraordinary customer service and was a remarkable salesman, though he did not receive full training due to the short time period. The general manager would happily re-employ Mr. Denoncourt and considers him a valuable, reliable, hard-working, and committed employee.

1. Jacamar Naturalist Tours | Tel. 2479-9767 | Fax 2479-9456 | info@arenaltours.com | www.arenaltours.com
To Whom It May Concern:
I confirm that Mr. Dany Denoncourt was working with Jacamar Naturalist Tours as Air-Transat
Destination Representative in Costa Rica from December of 2014 to March of 2015. His
position carries the following responsibilities: Welcome our clients at the Airport, coordinate
client’s transportation, deliver important documents to the clients, customer service and brief
the clients about their vacations, activities and hotel facilities.
Mr. Denoncourt is skilled in giving extraordinary customer service, assisting the customer
during their stay and he was a remarkable sales man on local activities and tours; even though
we could not provide an appropriate induction and training process due to the short time we
had to do so.
I would happily re-employ Mr. Denoncourt as I consider him to be a valuable member of the
team during our high season, who consistently achieved good results and delivers all
expectations.
At all times I have found Dany to be reliable, hard-working, conscientious, honest, courteous,
helpful and committed with his work, being an outstanding element for our staff.
I am happy to provide further information if required.
Sincerely:
Randall Quirós
General Manager
Jacamar Naturalist Tours
Tel. 2479-9767.
randall@arenaltours.com
info@arenaltours.com
www.arenaltours.com