Who we are, what we do, why LightBound

1. “ALWAYS ON” IN A 24/7 WORLD
www.lightbound.com

2. 01
Why LightBound02
What we do03
<Who | Why | What>
Who we are

3. THE LIGHTBOUND MISSION
 We provide the essential foundation for your business. Your IP
Foundation. Our services are always fast, always on, and our
operations teams are always available to support you.
 We know every device and every network serves the information
that matters most to your employees and your clients. More
importantly, we realize there’s more to it than just speeds and feeds.
That’s why we’ve committed ourselves to finding a better way.
 For over 20 years, we’ve been the hometown provider of choice,
serving Indiana companies, 24x7, so that you can serve your
employees and your clients 24x7
LIGHTBOUND.COM
3Who We Are

4. LIGHTBOUND.COM
4Who We Are

5. WHY LIGHTBOUND?
Section 02

6.  24/7/365 NOC with 10 FTE’s Weekdays, 6 FTE’s Weekends
 Thorough, detailed guard checks every 2 hours
 Department of Homeland Security – protected infrastructure
 36 cameras operating recorded video surveillance
 Biometric, keycard and pin based security systems
 Smart Hands support for our remote customers
6Operations Support
LIGHTBOUND.COM
 One of Indiana’s leading technology firms for over 20 years
 Customer Service is our passion; NPS of 73
 Managing 14,000+ network elements
 Over 10,000+ environmental points under Environet watch
 Successful resolution of 22,000+ cases annually
 Handling 50,000+ customer calls annually
CUSTOMER SERVICE IS OUR PASSION

7. TECHNICAL ACCOUNT MANAGEMENT
LIGHTBOUND.COM
7Customer Care

8. Network (2016)
 Redundant Metaswitch in Chicago
 Internet II peering from IUTC
 3 Fiber paths in all buildings
 International Telco Provider (Teliasonera – $100 Billion)
 Additional 10Gb pairs to IU Bloomington
 Additional Fiber in Downtown Indianapolis
Datacenter Facilities (2017)
 Added 10,000 Sq.Ft. of datacenter space
 Added 3 Megawatts of UPS
 Added 336 Tons of Chiller Capacity
 Added 500Kw of UPS in Capital Datacenter
 Added additional Environet Monitoring
 Upgraded Card Access System
LIGHTBOUND.COM
8Investing In Your Future
OUR UPGRADES BENEFIT YOU

9. WE SUPPORT INDIANA
 50+ non-profit clients
 State Government
 Local Government
 Higher Education
 K-12
 Churches
 60+ Charity Sponsorships
 TechPoint Founding Member
LIGHTBOUND.COM
9Community Involvement

10. WHAT WE DO
Section 03

11. LIGHTBOUND.COM
11What We Do

13. LIGHTBOUND.COM
13What We Do
CORE DATACENTERS
Capital Datacenter
 Rack Units/ Half Cabinet
 Single/Multiple Cabinets
 2 – 5 Kilowatts Capacity
Pillar Datacenter
 Single Multiple Cabinets
 Cages
 5 – 35 Kilowatts Capacity
Common Characteristics
 Core to IP Foundation
 Redundant Power, Cooling, Fire Suppression
 24 x 7 x 365 Network Operations Center (NOC)
 Biometrics
 SSAE-16 SOC 2 Certified

15. LIGHTBOUND.COM
15What We Do
ADVANCED INTERNET
Strategic Benefits
 Diversity
 Scalability
 Speed
 Integrated to IP Foundation
Key Features with LightBound
 Internet Ports from T-1 to 10Gb (Burstability)
 10 Upstream Carriers (Redundancy)
 Enterprise Monitoring Services
 IPv4 or v6 space provided/available
LightBound’s Upstream BGP Peering Network
(10 Carriers x 10Gbps)

16. LIGHTBOUND.COM
16What We Do
Global DDoS Service
Strategic Benefits
 Protection and Mitigation of Attacks
 Backed by the Industry Leader
 Carrier Agnostic
 Integrated to IP Foundation
Key Features with LightBound
 4 Global Scrubbing Centers
 Over 2 Tbps of DDoS Mitigation
 24x7x365 Enterprise Monitoring and Response

18. CHOICE NETWORK
18What We Do
LIGHTBOUND.COM
Strategic Benefits
 Flexibility and Scalability
 Always Here – Always Local – Always On
 Operational savings through Consolidation
 Integrated to IP Foundation
Key Features with LightBound
 Carrier Neutral Choices – Access to 19 On-Net Carriers
 Availability of LightBound Fiber in many locations
 Delivery of Voice and Data (Unique to LightBound)
 Monitoring and Device Management Services

19. LIGHTBOUND FIBER
19What We Do
LIGHTBOUND.COM
Strategic Benefits
 Flexibility and Scalability
 Affordable
 Establishes your IP Foundation
Key Features with LightBound
 Scale from 100Mbps to 100Gbps
 Availability in many locations
 Delivery of Voice and Data (Unique to LightBound)
 Monitoring and Device Management end-to-end

21. LIGHTBOUND.COM
21What We Do
INTEGRATED VOICE
Strategic Benefits
 Choices (Your PBX / Our PBX)
 Always Here – Always Local – Always On
 True Unified Voice and Data Consolidation = Savings
 Integrated to IP Foundation
Key Features with LightBound
 Voice Services (Local, Long Distance, 800 Service, International)
 Enterprise Class V Metaswitch Platform
 Delivery via SIP trunks or PRI
 Your PBX & LightBound Dial Tone, or LightBound's Cloud PBX (Yours
or Ours)
 Monitoring and Device Management Services

22. LIGHTBOUND.COM
22What We Do
Cloud Contact Center
Strategic Benefits
 Integration helps save and make $
 One “go to” company supporting you
 True Unified Voice and Data Consolidation
Key Features with LightBound
 Advanced Reporting and Dashboards
 Workforce Scheduling
 Advanced IVR
 In Call Surveys
 Call Recording

23. LIGHTBOUND.COM
24What We Do
LOCAL CLOUD
Benefits
 Expandable/Burstable
 Agile – More Resources in Minutes
 Local/Accessible/Private
 Integrated to IP Foundation
Key Features
 On-Demand Virtual Datacenter Resources
 Self-Service Portal
 Enterprise-Class Infrastructure
 Intelligent Storage and Backup
 Firewall/Security

24. LIGHTBOUND.COM
25What We Do
DRaaS
Benefits
 Hypervisor agnostic
 Simplistic
 Backed by 24x7x365 NOC
 Industry-leading technology
Key Features
 Replication to/from any site (yours or ours)
 Recovery to/from any site (yours or ours)
 Testing included
 Roadmap included
 Automates failover, failback, move and test
 One pane of glass